ZipRecruiter

Log In

1

Fraud Customer Service Representative Jobs (NOW HIRING)

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$16.75 - $22/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Citizens

Fraud Customer Support Sr Specialist

Pittsburgh, PA · Hybrid

$16.50 - $21.75/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

QPS

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Continually develop product knowledge. * Assist customers with unauthorized entries/fraud ... Customer Service Representative requirements: * High School Diploma or equivalent. * Customer ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Jushi USA

Customer Service Representative

Columbia, SC · On-site

$13 - $17.75/hr

Customer Service Representative China Jushi USA is a world brand supported by our core values. We ... Identifies and reports potential fraud and abuse situations. * Researches and responds to complex ...

RCB Bank

CUSTOMER SERVICE REPRESENTATIVE I

Wichita, KS · On-site

$14.25 - $19.50/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

New

rcb

Customer Service Representative I

Edmond, OK · On-site

$14.50 - $19.75/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

rcb

Customer Service Representative I

Arkansas City, KS

$13.25 - $18/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

RCB Bank

Customer Service Representative I

Arkansas City, KS · On-site

$13.25 - $18/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

New

next page

Showing results 1-20

All JobsLegal JobsInvestigator JobsFraud Customer Service Representative Jobs

Fraud Customer Service Representative information

See salary details

$9

$18

$26

How much do fraud customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a fraud customer service representative?

Fraud Customer Service Representatives are professionals who assist customers in identifying and resolving fraudulent activities on their accounts. They work for banks, credit card companies, or other financial institutions and handle inquiries related to unauthorized transactions, identity theft, or suspicious account activity. Their responsibilities include investigating fraud claims, educating customers on fraud prevention, and helping to secure affected accounts. These representatives play a crucial role in maintaining customer trust and minimizing financial losses for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a fraud customer service representative?

To excel as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with fraud detection systems, case management software, and CRM platforms is typically required. Excellent communication, problem-solving, and emotional resilience help build trust with customers and efficiently resolve sensitive issues. These skills are essential to accurately identify fraudulent activity, protect customer assets, and maintain the organization's reputation.

What are some common challenges faced by fraud customer service representatives when handling suspicious account activity, and how can they effectively address them?

Fraud Customer Service Representatives often encounter challenges such as quickly identifying fraudulent activity while maintaining a positive customer experience. Balancing the need for accurate investigation with the urgency of preventing further fraud can be demanding. Representatives must remain calm and empathetic, communicate clearly with customers, and follow strict verification protocols. Effective collaboration with fraud analysts and adherence to established procedures are crucial for resolving cases efficiently and preventing escalation.

What is the difference between Fraud Customer Service Representative vs Customer Service Representative?

AspectFraud Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in fraud preventionHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, financial institutions, online platformsRetail stores, call centers, online support
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, various service industries
Common Search & ComparisonFocuses on fraud detection, prevention, and dispute resolutionFocuses on general customer support and issue resolution

In summary, Fraud Customer Service Representatives specialize in identifying and preventing fraud within financial or online platforms, requiring specific knowledge of fraud protocols. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on general support without specialized fraud expertise.

Are fraud customer service representative jobs in demand?

Fraud customer service representative jobs are in demand due to the increasing need for companies to combat fraud and protect customer accounts. These roles often require skills in fraud detection tools and customer communication, and employment growth is driven by the rise in digital transactions and cybersecurity concerns.
More about Fraud Customer Service Representative jobs

What cities are hiring for Fraud Customer Service Representative jobs?

Cities with the most Fraud Customer Service Representative job openings:

What job categories do people searching Fraud Customer Service Representative jobs look for?

The top searched job categories for Fraud Customer Service Representative jobs are:

Fraud Customer Service Representative jobs near you
Infographic showing various Fraud Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fraud Customer Service Specialist

Frey Consulting Group

Alexandria, VA • On-site

$50 - $70/hr

Other

Posted 4 days ago

Job description

Employment Type: Temporary - approximately 12 months

In-office

Must have a clean background - the company will do fingerprints

Must be a US citizen and legally authorized to work in the US.

Key Responsibilities
  • Review and investigate potentially fraudulent transactions and account activity.
  • Analyze account information and transaction history to identify suspicious activity.
  • Research and document fraud cases accurately.
  • Contact members and internal departments when additional information is needed.
  • Follow established fraud prevention and investigation procedures.
  • Escalate suspicious activity and complex cases as appropriate.
  • Maintain accurate case notes, records, and supporting documentation.
  • Protect confidential member and financial information.
  • Meet productivity, accuracy, and service-level expectations.
  • Work closely with other departments to resolve fraud-related issues.
#J-18808-Ljbffr

Apply