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Fraud Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative (csr)

Dallas, TX · On-site

$17 - $19/hr

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Fraud Customer Service Representative information

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$9

$18

$26

How much do fraud customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for fraud customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much do fraud investigators earn?

Fraud investigators typically earn between $45,000 and $75,000 annually, depending on experience, location, and employer. Fraud Customer Service Representatives may have similar salary ranges, especially when working in financial or insurance sectors, with additional skills in investigation tools and certifications potentially increasing earning potential.

What is the highest paying customer service job?

The highest paying customer service roles are often in specialized fields such as technical support managers, customer success directors, or roles within executive support, which can offer salaries exceeding $80,000 annually. These positions typically require advanced skills, industry experience, and sometimes certifications, and they often involve leadership or strategic responsibilities.

What does a fraud representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity on accounts or transactions. They analyze reports, verify suspicious activity, and work with customers and security teams to prevent financial losses, often using specialized software and requiring strong attention to detail. The role may also involve documenting cases and following company protocols to ensure security and compliance.

What is the difference between Fraud Customer Service Representative vs Customer Service Representative?

AspectFraud Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in fraud preventionHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, financial institutions, online platformsRetail stores, call centers, online support
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, various service industries
Common Search & ComparisonFocuses on fraud detection, prevention, and dispute resolutionFocuses on general customer support and issue resolution

In summary, Fraud Customer Service Representatives specialize in identifying and preventing fraud within financial or online platforms, requiring specific knowledge of fraud protocols. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on general support without specialized fraud expertise.

What are Fraud Customer Service Representatives?

Fraud Customer Service Representatives are professionals who assist customers in identifying and resolving fraudulent activities on their accounts. They work for banks, credit card companies, or other financial institutions and handle inquiries related to unauthorized transactions, identity theft, or suspicious account activity. Their responsibilities include investigating fraud claims, educating customers on fraud prevention, and helping to secure affected accounts. These representatives play a crucial role in maintaining customer trust and minimizing financial losses for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a Fraud Customer Service Representative, and why are they important?

To excel as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with fraud detection systems, case management software, and CRM platforms is typically required. Excellent communication, problem-solving, and emotional resilience help build trust with customers and efficiently resolve sensitive issues. These skills are essential to accurately identify fraudulent activity, protect customer assets, and maintain the organization's reputation.

What are some common challenges faced by Fraud Customer Service Representatives when handling suspicious account activity, and how can they effectively address them?

Fraud Customer Service Representatives often encounter challenges such as quickly identifying fraudulent activity while maintaining a positive customer experience. Balancing the need for accurate investigation with the urgency of preventing further fraud can be demanding. Representatives must remain calm and empathetic, communicate clearly with customers, and follow strict verification protocols. Effective collaboration with fraud analysts and adherence to established procedures are crucial for resolving cases efficiently and preventing escalation.

Is CSR a good entry level position?

A Fraud Customer Service Representative (CSR) role is often considered a good entry-level position because it requires strong communication skills, attention to detail, and basic knowledge of fraud prevention tools. It provides experience in customer interactions and fraud detection processes, which can be valuable for advancing in the financial or security industries.
More about Fraud Customer Service Representative jobs
What cities are hiring for Fraud Customer Service Representative jobs? Cities with the most Fraud Customer Service Representative job openings:
What job categories do people searching Fraud Customer Service Representative jobs look for? The top searched job categories for Fraud Customer Service Representative jobs are:
Fraud Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Domino's

Walpole, NH • On-site

$14.50 - $19.75/hr

Full-time

Posted 14 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,881 frontline employees who took The Breakroom Quiz

18th of 22 rated food delivery companies

Job description

Customer Service Representative (CSR)

Customer Service Representative:

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.


Daily Routine:

  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:

  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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