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Fraud Customer Service Representative Jobs (NOW HIRING)

MABREY BANK

Customer Service Representative I

Bixby, OK · On-site

$14.75 - $20/hr

... fraud watch notifications. * Uphold courteous and professional communications with teammates and customers. Who We Are: Mabrey Bank is dedicated to providing the personalized service of a family ...

Easy Recruiter

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative (CSR) is a remote ... against fraud * Actively listen and ask questions to determine customer needs to ensure proper ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

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Fraud Customer Service Representative information

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How much do fraud customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for fraud customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Fraud Customer Service Representative vs Customer Service Representative?

AspectFraud Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in fraud preventionHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, financial institutions, online platformsRetail stores, call centers, online support
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, various service industries
Common Search & ComparisonFocuses on fraud detection, prevention, and dispute resolutionFocuses on general customer support and issue resolution

In summary, Fraud Customer Service Representatives specialize in identifying and preventing fraud within financial or online platforms, requiring specific knowledge of fraud protocols. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on general support without specialized fraud expertise.

What are Fraud Customer Service Representatives?

Fraud Customer Service Representatives are professionals who assist customers in identifying and resolving fraudulent activities on their accounts. They work for banks, credit card companies, or other financial institutions and handle inquiries related to unauthorized transactions, identity theft, or suspicious account activity. Their responsibilities include investigating fraud claims, educating customers on fraud prevention, and helping to secure affected accounts. These representatives play a crucial role in maintaining customer trust and minimizing financial losses for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a Fraud Customer Service Representative, and why are they important?

To excel as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with fraud detection systems, case management software, and CRM platforms is typically required. Excellent communication, problem-solving, and emotional resilience help build trust with customers and efficiently resolve sensitive issues. These skills are essential to accurately identify fraudulent activity, protect customer assets, and maintain the organization's reputation.

What are some common challenges faced by Fraud Customer Service Representatives when handling suspicious account activity, and how can they effectively address them?

Fraud Customer Service Representatives often encounter challenges such as quickly identifying fraudulent activity while maintaining a positive customer experience. Balancing the need for accurate investigation with the urgency of preventing further fraud can be demanding. Representatives must remain calm and empathetic, communicate clearly with customers, and follow strict verification protocols. Effective collaboration with fraud analysts and adherence to established procedures are crucial for resolving cases efficiently and preventing escalation.
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What cities are hiring for Fraud Customer Service Representative jobs? Cities with the most Fraud Customer Service Representative job openings:
What job categories do people searching Fraud Customer Service Representative jobs look for? The top searched job categories for Fraud Customer Service Representative jobs are:
Fraud Customer Service Representative jobs near you
Customer Service Representative I

Customer Service Representative I

MABREY BANK

Bixby, OK • On-site

$14.75 - $20/hr

Other

Posted 2 days ago

Job description

Our Customer Service Representatives play a vital role in the Bank’s success by assisting customers with their banking needs by detecting customer cues, resolving issues, and delivering timely and accurate customer service. Our Customer Service Representatives maintain knowledge of our products and services to ensure our customer’s needs are met. If you thrive in a collaborative environment and enjoy helping others, we’d love to hear from you!

This is a Full-Time position. Usual days and hours are Monday through Friday, 9:00am to 5:30pm. Hours vary depending on business needs.

What you’ll need to be our Customer Service Representative:

  • High School Diploma or GED.
  • Six-plus months of banking experience.
  • Proficient use of a personal computer.
  • Ability to type a net thirty words per minute.
  • Analytical and critical thinking skills.
  • Excellent interpersonal, verbal, and written communication skills.

Why you’ll enjoy working at Mabrey:

  • Commitment to community investment and engagement.
  • Family owned and locally operated.
  • Dedication to team member learning and development.
  • Visible leadership with a commitment to service.

What you’ll do as a Customer Service Representative:

  • Adhere to Mabrey’s EXCEED Customer Service Standards.
  • Remain proficient in the bank’s various product and service offerings.
  • Fulfill various Customer Service duties related to CIF maintenance, check ordering, Online Banking, and Mobile Banking.
  • Assist customers with debit card-related needs such as ordering a new card or closing an existing card; troubleshooting and resolving various issues; and submitting travel and fraud watch notifications.
  • Uphold courteous and professional communications with teammates and customers.

Who We Are:

Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served.

Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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