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Fraud Customer Service Representative Jobs (NOW HIRING)

Foundever

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Foundever is a global leader in the customer experience (CX ... Managing fraud inquiries * Logging complaints and capturing feedback * Provide accurate information ...

Bank First

Traveling Customer Service Rep

Suamico, WI · On-site

$15.75 - $21.25/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Help guests with fraud or unauthorized transactions * Manage debit card requests and safe deposit ...

Bank First

Traveling Customer Service Rep

Denmark, WI · On-site

$16.25 - $22/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Help guests with fraud or unauthorized transactions * Manage debit card requests and safe deposit ...

Bank First

Traveling Customer Service Rep

Green Bay, WI · On-site

$15.50 - $21.25/hr

Traveling Customer Service Rep - Northeast Region Bank First Sturgeon Bay - STURGEON BAY, WI 54235 ... Help guests with fraud or unauthorized transactions * Manage debit card requests and safe deposit ...

Ascensus, LLC.

Customer Service Representative

Pittsburgh, PA · On-site

$15.50 - $21/hr

The Customer Service Representative also supports American Trust Custody's involuntary rollover ... fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com ...

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Fraud Customer Service Representative information

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How much do fraud customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a fraud customer service representative?

Fraud Customer Service Representatives are professionals who assist customers in identifying and resolving fraudulent activities on their accounts. They work for banks, credit card companies, or other financial institutions and handle inquiries related to unauthorized transactions, identity theft, or suspicious account activity. Their responsibilities include investigating fraud claims, educating customers on fraud prevention, and helping to secure affected accounts. These representatives play a crucial role in maintaining customer trust and minimizing financial losses for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a fraud customer service representative?

To excel as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with fraud detection systems, case management software, and CRM platforms is typically required. Excellent communication, problem-solving, and emotional resilience help build trust with customers and efficiently resolve sensitive issues. These skills are essential to accurately identify fraudulent activity, protect customer assets, and maintain the organization's reputation.

What are some common challenges faced by fraud customer service representatives when handling suspicious account activity, and how can they effectively address them?

Fraud Customer Service Representatives often encounter challenges such as quickly identifying fraudulent activity while maintaining a positive customer experience. Balancing the need for accurate investigation with the urgency of preventing further fraud can be demanding. Representatives must remain calm and empathetic, communicate clearly with customers, and follow strict verification protocols. Effective collaboration with fraud analysts and adherence to established procedures are crucial for resolving cases efficiently and preventing escalation.

What is the difference between Fraud Customer Service Representative vs Customer Service Representative?

AspectFraud Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in fraud preventionHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, financial institutions, online platformsRetail stores, call centers, online support
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, various service industries
Common Search & ComparisonFocuses on fraud detection, prevention, and dispute resolutionFocuses on general customer support and issue resolution

In summary, Fraud Customer Service Representatives specialize in identifying and preventing fraud within financial or online platforms, requiring specific knowledge of fraud protocols. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on general support without specialized fraud expertise.

Are fraud customer service representative jobs in demand?

Fraud customer service representative jobs are in demand due to the increasing need for companies to combat fraud and protect customer accounts. These roles often require skills in fraud detection tools and customer communication, and employment growth is driven by the rise in digital transactions and cybersecurity concerns.
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What cities are hiring for Fraud Customer Service Representative jobs?

Cities with the most Fraud Customer Service Representative job openings:

What job categories do people searching Fraud Customer Service Representative jobs look for?

The top searched job categories for Fraud Customer Service Representative jobs are:

Fraud Customer Service Representative jobs near you
Infographic showing various Fraud Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Foundever

Remote

$16.50 - $22.25/hr

Other

Posted 4 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Customer Service Representative

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world's leading brands by delivering seamless customer experiences in the moments that matter. At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

As a Customer Service Representative, you'll join a team of dedicated professionals passionate about delivering exceptional customer service. You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

We're looking for individuals with:

  • Customer service experience (highly desirable)
  • A genuine interest in banking or financial services
  • Strong computer skills and the ability to navigate multiple systems
  • Resilience and professionalism in a fast-paced environment
  • A Grade 12 qualification (or equivalent)
  • Student visa holders are welcome!

What you will do:

  • Handle inbound calls and assist with a variety of general banking inquiries, including:
    • Providing account balances
    • Replacing debit and credit cards
    • Updating personal information
    • Resolving issues with online banking
    • Investigating transactions and disputes
    • Managing fraud inquiries
    • Logging complaints and capturing feedback
  • Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site):

  • Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm
  • Weeks 4–7: On-the-job training, Monday–Friday

Full-time availability between 8:00 am–8:00 pm required

Flexible rosters:

  • Part-time and full-time rosters available
  • Work-from-home opportunities available (conditions apply)

What we offer:

  • Full-time comprehensive training
  • Private healthcare policy discounts
  • Staff perks – access to platform with discounted products and services
  • Performance based incentives*
  • Monthly social engagement activities

Important Information:

  • During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations.
  • 100% attendance is required during training.
  • If work-from-home is offered, you'll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service.
  • Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory).

Start your journey with Foundever today! Speak to our recruitment team to learn more. *Terms and conditions apply.

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