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Fraud Customer Service Representative Jobs (NOW HIRING)

TexasBank

Customer Service Representative

Weatherford, TX

$13.75 - $18.75/hr

SUMMARY: The Sr. Customer Service Representative serves as a knowledgeable and reliable point of ... fraud. * Maintain detailed and accurate records of customer interactions, transactions, and ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Fraud Customer Service Representative information

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How much do fraud customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for fraud customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much do fraud investigators earn?

Fraud investigators typically earn between $45,000 and $75,000 annually, depending on experience, location, and employer. Fraud Customer Service Representatives may have similar salary ranges, especially when working in financial or insurance sectors, with additional skills in investigation tools and certifications potentially increasing earning potential.

What is the highest paying customer service job?

The highest paying customer service roles are often in specialized fields such as technical support managers, customer success directors, or roles within executive support, which can offer salaries exceeding $80,000 annually. These positions typically require advanced skills, industry experience, and sometimes certifications, and they often involve leadership or strategic responsibilities.

What does a fraud representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity on accounts or transactions. They analyze reports, verify suspicious activity, and work with customers and security teams to prevent financial losses, often using specialized software and requiring strong attention to detail. The role may also involve documenting cases and following company protocols to ensure security and compliance.

What is the difference between Fraud Customer Service Representative vs Customer Service Representative?

AspectFraud Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in fraud preventionHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, financial institutions, online platformsRetail stores, call centers, online support
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, various service industries
Common Search & ComparisonFocuses on fraud detection, prevention, and dispute resolutionFocuses on general customer support and issue resolution

In summary, Fraud Customer Service Representatives specialize in identifying and preventing fraud within financial or online platforms, requiring specific knowledge of fraud protocols. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on general support without specialized fraud expertise.

What are Fraud Customer Service Representatives?

Fraud Customer Service Representatives are professionals who assist customers in identifying and resolving fraudulent activities on their accounts. They work for banks, credit card companies, or other financial institutions and handle inquiries related to unauthorized transactions, identity theft, or suspicious account activity. Their responsibilities include investigating fraud claims, educating customers on fraud prevention, and helping to secure affected accounts. These representatives play a crucial role in maintaining customer trust and minimizing financial losses for both the customer and the organization.

What are the key skills and qualifications needed to thrive as a Fraud Customer Service Representative, and why are they important?

To excel as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and a background in customer service or finance, often supported by a high school diploma or equivalent. Familiarity with fraud detection systems, case management software, and CRM platforms is typically required. Excellent communication, problem-solving, and emotional resilience help build trust with customers and efficiently resolve sensitive issues. These skills are essential to accurately identify fraudulent activity, protect customer assets, and maintain the organization's reputation.

What are some common challenges faced by Fraud Customer Service Representatives when handling suspicious account activity, and how can they effectively address them?

Fraud Customer Service Representatives often encounter challenges such as quickly identifying fraudulent activity while maintaining a positive customer experience. Balancing the need for accurate investigation with the urgency of preventing further fraud can be demanding. Representatives must remain calm and empathetic, communicate clearly with customers, and follow strict verification protocols. Effective collaboration with fraud analysts and adherence to established procedures are crucial for resolving cases efficiently and preventing escalation.

Is CSR a good entry level position?

A Fraud Customer Service Representative (CSR) role is often considered a good entry-level position because it requires strong communication skills, attention to detail, and basic knowledge of fraud prevention tools. It provides experience in customer interactions and fraud detection processes, which can be valuable for advancing in the financial or security industries.
More about Fraud Customer Service Representative jobs
What cities are hiring for Fraud Customer Service Representative jobs? Cities with the most Fraud Customer Service Representative job openings:
What job categories do people searching Fraud Customer Service Representative jobs look for? The top searched job categories for Fraud Customer Service Representative jobs are:
Fraud Customer Service Representative jobs near you

Customer Service Representative (CSR)

Force Home Services Heating, Air Conditioning & Plumbing

Denton, TX

$60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Force Home Services Heating, Air Conditioning, & Plumbing in Denton, TX is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and ensure they have a great experience with us. Do you want to work in a place where every day is a new opportunity to serve the community? Would you like to join a family-first company that is passionate about what they do? Are you looking to work with a great team of people? If so, please read on!
This CSR position earns a base salary starting at $15/hour and can earn over $60,000/year with bonuses and commissions. We also offer an unlimited monthly individual bonus and unlimited monthly team bonus. We provide excellent benefits, including medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses. If this sounds like the right HVAC sales opportunity for you, apply today!
ABOUT FORCE HOME SERVICES HEATING, AIR CONDITIONING & PLUMBING
Force Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change. We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton. We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes. It's our job to deliver that expectation.
We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work. We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas. In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)
As a Customer Service Representative (CSR), your positive and friendly disposition shines through all your interactions. It is one of the reasons that our customers enjoy doing business with us! As we continue to grow, you accommodate our needs to take care of our clients and sell our home services. When you interact with clients, you always communicate clearly and kindly. As issues or concerns arise, you handle them with patience and quickly find resolutions. You enjoy helping others and using your skills to fuel your success!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
  • High school diploma or GED

Do you have excellent interpersonal and communication skills? Are you organized and detail-oriented? Can you work well with others? Do you prioritize your tasks and time effectively? Are you willing to go the extra mile to help our customers? Can you demonstrate professionalism and patience when dealing with stressful situations? If yes, you might just be perfect for this HVAC sales position!
ARE YOU READY TO JOIN OUR HVAC TEAM?
If you feel that you would be right for this Customer Service Representative (CSR) job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 76205

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