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How much do customer service representative hp jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service representative hp in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Representatives at HP?

Customer Service Representatives at HP are professionals who assist customers with inquiries, troubleshooting, and resolving issues related to HP products and services. They handle customer requests through various channels, such as phone, email, or chat, and strive to provide a positive customer experience. Their responsibilities include answering questions, processing orders, offering technical support, and ensuring customer satisfaction. Through effective communication, they help maintain HP's reputation for quality support and service.

How do Customer Service Representatives at HP typically collaborate with other departments to resolve customer issues?

Customer Service Representatives at HP often work closely with technical support, sales, and logistics teams to resolve complex customer inquiries efficiently. When a customer's issue goes beyond standard troubleshooting, representatives escalate the case to specialized teams and coordinate follow-ups to ensure a timely resolution. This cross-functional collaboration is essential for delivering a seamless customer experience and allows representatives to gain exposure to different areas of the company, which can be beneficial for career advancement. Team meetings and shared case management systems also help streamline communication and problem-solving.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at HP, and why are they important?

To thrive as a Customer Service Representative at HP, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, HP product knowledge, and ticketing systems is important. Patience, active listening, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and contribute to HP's reputation for quality service.

What is the difference between Customer Service Representative Hp vs Customer Support Specialist?

AspectCustomer Service Representative HpCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or phone support
Employer & IndustryTelecommunications, retail, tech companiesIT, software, hardware companies
Search & Comparison IntentCustomer Service Representative Hp vs Customer Support Specialist

Customer Service Representatives Hp primarily handle general customer inquiries, billing, and product information, often in call centers or retail environments. Customer Support Specialists tend to focus on technical issues, troubleshooting, and product support, often requiring technical knowledge. While both roles involve assisting customers, the Customer Support Specialist usually requires more technical skills, making it distinct in scope and expertise.

More about Customer Service Representative Hp jobs
What job categories do people searching Customer Service Representative Hp jobs look for? The top searched job categories for Customer Service Representative Hp jobs are:
Customer Service Representative Hp jobs near you
Infographic showing various Customer Service Representative Hp job openings in the United States as of June 2026, with employment types broken down into 41% Full Time, and 59% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep I - REMOTE

Customer Service Rep I - REMOTE

Progressive Technology Solutions

Boise, ID

$14.75 - $20/hr

Contractor

Posted 6 days ago

Job description

Job Description

Take inbound calls from HP's Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
- Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document all customer interactions using appropriate case management tool.
- Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.

Qualifications

Job Requirements:
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong Excel skills, experience with CRM applications a plus
- Order Management systems knowledge (SAP, Oracle...)
- Knowledge of computer & printing products
- High school graduate (college degree or some college a plus)

Desired Attributes:
- Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
- Enjoys talking to customers and the challenge of solving customer problems.
- Ability to turn a negative situation into a positive situation.
- Integrity: honest and realistic communication of HP deliverables and timeframes.
- Professional, conversational.
- Ability to embrace and lead change in a fast-paced environment.
- Demonstrates a growth mindset on a personal, team, and organizational level.
- Handling sensitive situations in a calm, constructive manner.
- Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
- Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail.
- Ability to multi-task, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
- Represents HP's customer needs to other organizations, such as tech support.
- Maintains a reliable and dependable attendance record.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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