Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
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Position Overview & Purpose The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and ...
Customer Service Representative (CSR)
$15.50 - $21/hr
DESCRIPTION: To provide an exceptional level of service and support for every customer via the ... Generate new and repeat business by providing product and technical information in a timely manner.
Customer Service Representative (CSR)
$15.50 - $21/hr
DESCRIPTION: To provide an exceptional level of service and support for every customer via the ... Generate new and repeat business by providing product and technical information in a timely manner.
Customer Service Representative
Miamisburg, OH · On-site
$22/hr
Now hiring for a Customer Service Representative Location: Miamisburg, OH Pay Rate: $22.00 per hour ... Ability to learn technical products, processes, and systems to provide accurate customer support.
New
Customer Service Representative
Miamisburg, OH · On-site
$22/hr
Now hiring for a Customer Service Representative Location: Miamisburg, OH Pay Rate: $22.00 per hour ... Ability to learn technical products, processes, and systems to provide accurate customer support.
New
Customer Service Representative
Bristol, RI · On-site
$23.50 - $24.50/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Bristol, RI · On-site
$23.50 - $24.50/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Vancouver, WA · On-site
$22.50 - $24/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Vancouver, WA · On-site
$22.50 - $24/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Charlotte, NC · On-site
$15.75 - $21.50/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Charlotte, NC · On-site
$15.75 - $21.50/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... Support enrollment processes and ensure a smooth, positive experience * Provide friendly ...
Quick apply
Customer Service Representative
Hartford, CT · On-site
$16.25 - $22/hr
Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys ... Support enrollment processes and ensure a smooth, positive experience * Provide friendly ...
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Customer Service Representative (csr)
Dallas, TX · On-site
$19 - $21/hr
We're looking for motivated individuals to join our team as Customer Service Representatives and ... Support customer acquisition and brand awareness initiatives * Collaborate with team members to ...
Quick apply
Be Seen First
Customer Service Representative (csr)
Dallas, TX · On-site
$19 - $21/hr
We're looking for motivated individuals to join our team as Customer Service Representatives and ... Support customer acquisition and brand awareness initiatives * Collaborate with team members to ...
Automotive Customer Service Representative
Chantilly, VA · On-site
$18 - $25/hr
Training & development CUSTOMER SERVICE REPRESENTATIVE NEEDED IN CHANTILLY, VA: Auto Shop in ... Answer Phones Schedule Appointments Assist & Support Customer Base Cashier Cleaning of Waiting Room ...
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Automotive Customer Service Representative
Chantilly, VA · On-site
$18 - $25/hr
Training & development CUSTOMER SERVICE REPRESENTATIVE NEEDED IN CHANTILLY, VA: Auto Shop in ... Answer Phones Schedule Appointments Assist & Support Customer Base Cashier Cleaning of Waiting Room ...
Customer Service Representative
Fall River, MA · On-site
$18 - $19/hr
About the Role JSI is seeking a Customer Service Representative. The individual who fills this ... Provide technical support for customers with the online portal * Report customer issues that cannot ...
Customer Service Representative
Fall River, MA · On-site
$18 - $19/hr
About the Role JSI is seeking a Customer Service Representative. The individual who fills this ... Provide technical support for customers with the online portal * Report customer issues that cannot ...
We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based ... This role blends compassionate customer service with basic technical troubleshooting. You will ...
Quick apply
We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based ... This role blends compassionate customer service with basic technical troubleshooting. You will ...
Please note: This is an external, customer-facing contact position. This position focuses on ... Stay updated on technological developments and product changes to enhance service delivery. Assist ...
Please note: This is an external, customer-facing contact position. This position focuses on ... Stay updated on technological developments and product changes to enhance service delivery. Assist ...
ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been ... Technical Support Representatives are responsible for communicating and coordinating with vendors ...
ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been ... Technical Support Representatives are responsible for communicating and coordinating with vendors ...
Customer Service Representative
Tomball, TX · On-site
$18 - $20/hr
... minor technical support for customers w/generators & monitor service and system set-ups - Provide ... Service Rep, Receptionist, or Administrative assistant (2+ yrs min) - Familiarity with phone ...
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Customer Service Representative
Tomball, TX · On-site
$18 - $20/hr
... minor technical support for customers w/generators & monitor service and system set-ups - Provide ... Service Rep, Receptionist, or Administrative assistant (2+ yrs min) - Familiarity with phone ...
CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
Dallas, TX · On-site
$13.10 - $17.25/hr
This position supports customer service, technical support, and customer sales interactions. You ... Representatives make a difference to customers and the company, providing over-the-phone customer ...
Quick apply
CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
Dallas, TX · On-site
$13.10 - $17.25/hr
This position supports customer service, technical support, and customer sales interactions. You ... Representatives make a difference to customers and the company, providing over-the-phone customer ...
Customer Service Representative - Order Management SpecialistPosition Summary We are seeking a ... Experience in technical customer support, electronics retail support, or computer-related ...
Customer Service Representative - Order Management SpecialistPosition Summary We are seeking a ... Experience in technical customer support, electronics retail support, or computer-related ...
This position supports customer service, technical support, and customer sales interactions. You ... Representatives make a difference to customers and the company, providing over-the-phone customer ...
Quick apply
This position supports customer service, technical support, and customer sales interactions. You ... Representatives make a difference to customers and the company, providing over-the-phone customer ...
Customer Service Representative
Deshler, OH · On-site
$23 - $28/hr
Support inventory checks, lead-time updates, billing inquiries, and account setup activities ... Mechanical or technical aptitude is helpful but not required Who You Are You thrive in a team ...
Customer Service Representative
Deshler, OH · On-site
$23 - $28/hr
Support inventory checks, lead-time updates, billing inquiries, and account setup activities ... Mechanical or technical aptitude is helpful but not required Who You Are You thrive in a team ...
Technical Support Customer Service Representative information
See salary details
$11.06 - $13.07
3% of jobs
$13.07 - $15.08
10% of jobs
$16.82 is the 25th percentile. Wages below this are outliers.
$15.08 - $17.09
13% of jobs
$17.09 - $19.10
18% of jobs
The median wage is $19.84 / hr.
$19.10 - $21.11
15% of jobs
$22.96 is the 75th percentile. Wages above this are outliers.
$21.11 - $23.12
16% of jobs
$23.12 - $25.13
10% of jobs
$25.13 - $27.14
5% of jobs
$27.14 - $29.15
3% of jobs
$29.15 - $31.16
3% of jobs
$31.16 - $33.17
2% of jobs
$11
$21
$33
How much do technical support customer service representative jobs pay per hour?
What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?
| Aspect | Technical Support Customer Service Representative | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires technical certifications or knowledge, such as CompTIA A+ or similar | Often requires customer service experience; technical certifications are optional |
| Work Environment | Call centers, help desks, online chat, technical troubleshooting | Customer service departments, online support, retail or service settings |
| Employer & Industry | IT companies, tech support firms, software providers | Retail, telecom, e-commerce, service industries |
| Search & Comparison Intent | People seeking technical troubleshooting roles or technical support jobs | Individuals looking for general customer service roles or support positions |
While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.
What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?
What are Technical Support Customer Service Representatives?
What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?
Full-time
Medical, Dental, Vision
Posted 10 days ago
Job description
Position Overview & Purpose
The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
Essential Duties & Responsibilities
- Troubleshoot and resolve customer technical issues through digital communication channels.
- Assist with provisioning of voice and data services and phone number porting.
- Process new customer orders and update existing accounts.
- Schedule installations, work orders, and trouble calls.
- Apply foundational networking principles to diagnose service-related problems.
- Work daily tickets using customer service and ticketing systems.
- Collaborate with engineering and customer service teams to resolve escalated issues.
- Use tools such as Calix Cloud to monitor and troubleshoot customer network performance.
- Escalate complex issues when appropriate to ensure timely resolution.
- Conduct proactive outreach to address potential service concerns and gather customer feedback.
Knowledge, Skills & Abilities
- Strong customer service orientation with clear communication skills.
- Basic understanding of fiber internet services, networking, and related equipment.
- Effective troubleshooting and problem-solving abilities.
- Proficiency with customer service platforms, ticketing systems, and diagnostic tools.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and time-management skills.
Basic Qualifications & Competencies
- Minimum 2 years of technical support experience with networking or telecommunications background.
- Experience supporting voice services, provisioning, and updating customer accounts.
- Experience scheduling work orders using dispatch or service systems.
- Familiarity with billing and provisioning platforms.
- Ability to work flexible hours, including occasional nights and weekends.
- Strong communication, customer service, and problem-solving skills.
- Technical certifications (e.g., Network+, CCNA) are a plus.
Preferred Qualifications & Competencies
- Associate degree or equivalent experience.
- Experience in the telecommunications or ISP industry.
- Knowledge of fiber optic technology and related equipment.
- Certifications in customer service or technical support.
Physical Demands & Working Environment
- Walking: up to 40%
- Standing: up to 40%
- Reaching: up to 10%
- Lifting/Bending: up to 10%
- Work environment includes both indoor and occasional outdoor tasks.
- Ability to lift up to 45 pounds.
- Travel: 10%
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).
Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About LiveOak Fiber
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
11 - 50 Employees
Headquarters location
Brunswick, GA, US
Year founded
2022