... Desk Analyst, Technical Support Representative, Customer Care Representative, Service ... Representative, Support Representative, Customer Success Associate, Front Desk Associate Why The ...
... Desk Analyst, Technical Support Representative, Customer Care Representative, Service ... Representative, Support Representative, Customer Success Associate, Front Desk Associate Why The ...
Experience with CRM systems in a B2B environment Job Titles That Should Apply Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative ...
Experience with CRM systems in a B2B environment Job Titles That Should Apply Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...
Customer Service/Tech Support
Charleston, WV · On-site
$13.25 - $17/hr
As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...
Customer Service Representative
Lakeland, FL · On-site
$14.50 - $20/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Lakeland, FL · On-site
$14.50 - $20/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
$14.50 - $19.75/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Quick apply
Customer Service Representative
$14.50 - $19.75/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Fort Worth, TX · On-site
$14.50 - $19.50/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
Fort Worth, TX · On-site
$14.50 - $19.50/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Customer Service Representative
$14.75 - $20/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Quick apply
Customer Service Representative
$14.75 - $20/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...
Technical Customer Service Representative
Mahwah, NJ · Hybrid
$23 - $25/hr
ustomer Support Specialist - Parts & Technical Support (Hybrid) Our Client is seeking a detail ... Strong customer service and communication skills (phone and email) * High attention to detail and ...
Quick apply
Technical Customer Service Representative
Mahwah, NJ · Hybrid
$23 - $25/hr
ustomer Support Specialist - Parts & Technical Support (Hybrid) Our Client is seeking a detail ... Strong customer service and communication skills (phone and email) * High attention to detail and ...
Senior Customer Technical Support Representative
Boston, MA · On-site
$26.26 - $42.02/hr
... Representative provides first class technical support to Axon customers through multiple ... Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential ...
Senior Customer Technical Support Representative
Boston, MA · On-site
$26.26 - $42.02/hr
... Representative provides first class technical support to Axon customers through multiple ... Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential ...
Customer Service Representative
Dilley, TX · On-site
$14.75 - $20/hr
Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly. * Direct customers to Level 3 Customer Service Representatives for ...
Quick apply
Customer Service Representative
Dilley, TX · On-site
$14.75 - $20/hr
Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly. * Direct customers to Level 3 Customer Service Representatives for ...
Technical Support Rep
$50K - $60K/yr
Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology ... Provide product support to customers via phone and email in a timely and professional manner
Quick apply
Technical Support Rep
$50K - $60K/yr
Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology ... Provide product support to customers via phone and email in a timely and professional manner
Automotive Customer Service Representative
Chantilly, VA · On-site
$18 - $25/hr
Training & development CUSTOMER SERVICE REPRESENTATIVE NEEDED IN CHANTILLY, VA: Auto Shop in ... Answer Phones Schedule Appointments Assist & Support Customer Base Cashier Cleaning of Waiting Room ...
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Automotive Customer Service Representative
Chantilly, VA · On-site
$18 - $25/hr
Training & development CUSTOMER SERVICE REPRESENTATIVE NEEDED IN CHANTILLY, VA: Auto Shop in ... Answer Phones Schedule Appointments Assist & Support Customer Base Cashier Cleaning of Waiting Room ...
Customer Service Rep
New York, NY · On-site
$17.50 - $23.75/hr
Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...
Customer Service Rep
New York, NY · On-site
$17.50 - $23.75/hr
Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...
Customer Service Representative
Washington, MO · On-site
$14.25 - $19.25/hr
The CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive ... Cross train and support customer service team objectives as required. * Is familiar with all job ...
Customer Service Representative
Washington, MO · On-site
$14.25 - $19.25/hr
The CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive ... Cross train and support customer service team objectives as required. * Is familiar with all job ...
Customer Service Representative
Grand Rapids, MI · On-site
$15.25 - $21/hr
The Customer Service Representative (B2B & B2C Support) will report directly to our Customer ... Technical Support: Provide Level 1 troubleshooting and guidance for equipment, including general ...
Customer Service Representative
Grand Rapids, MI · On-site
$15.25 - $21/hr
The Customer Service Representative (B2B & B2C Support) will report directly to our Customer ... Technical Support: Provide Level 1 troubleshooting and guidance for equipment, including general ...
Customer Service Representative
Durham, NC · On-site
$14.50 - $19.75/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Durham, NC · On-site
$14.50 - $19.75/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Union, SC · On-site
$14.25 - $19.50/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Customer Service Representative
Union, SC · On-site
$14.25 - $19.50/hr
The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...
Ensuring every customer receives outstanding service by providing a friendly environment, a ... Performance-based compensation Technical Support Representatives are eligible to receive monthly ...
Quick apply
Ensuring every customer receives outstanding service by providing a friendly environment, a ... Performance-based compensation Technical Support Representatives are eligible to receive monthly ...
Customer Service Rep
$17.50 - $23.75/hr
We are looking for a dedicated Customer Service Representative to join our team. You will be the ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...
Customer Service Rep
$17.50 - $23.75/hr
We are looking for a dedicated Customer Service Representative to join our team. You will be the ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...
Technical Support Customer Service Representative information
See salary details
$11.06 - $13.07
3% of jobs
$13.07 - $15.08
10% of jobs
$16.82 is the 25th percentile. Wages below this are outliers.
$15.08 - $17.09
13% of jobs
$17.09 - $19.10
18% of jobs
The median wage is $19.84 / hr.
$19.10 - $21.11
15% of jobs
$22.96 is the 75th percentile. Wages above this are outliers.
$21.11 - $23.12
16% of jobs
$23.12 - $25.13
10% of jobs
$25.13 - $27.14
5% of jobs
$27.14 - $29.15
3% of jobs
$29.15 - $31.16
3% of jobs
$31.16 - $33.17
2% of jobs
$11
$21
$33
How much do technical support customer service representative jobs pay per hour?
What is the role of a technical support representative?
What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?
| Aspect | Technical Support Customer Service Representative | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires technical certifications or knowledge, such as CompTIA A+ or similar | Often requires customer service experience; technical certifications are optional |
| Work Environment | Call centers, help desks, online chat, technical troubleshooting | Customer service departments, online support, retail or service settings |
| Employer & Industry | IT companies, tech support firms, software providers | Retail, telecom, e-commerce, service industries |
| Search & Comparison Intent | People seeking technical troubleshooting roles or technical support jobs | Individuals looking for general customer service roles or support positions |
While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.
Is AI replacing tech support?
What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?
What are Technical Support Customer Service Representatives?
What is technical support customer service?
What does a technical customer service representative do?
What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

$46K - $66K/yr
Other
Posted 7 days ago
Job description
Customer Service Representative | Wyoming, MI
Salary Range: $46,000 - $66,000 depending on experience
Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Wyoming seeking experienced Customer Service Representatives.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We partner with manufacturers across Wyoming seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.
Key Responsibilities
- Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
- Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
- Maintain detailed records of customer interactions, transactions, and resolutions.
- Provide technical assistance and product information to customers as needed.
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service, preferably in a manufacturing or industrial setting
- Excellent communication and interpersonal skills, with the ability to explain technical information clearly
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
- Familiarity with manufacturing processes or terminology
- Ability to read and understand basic technical drawings or specifications
- Certification in a relevant area (e.g., Six Sigma Yellow Belt, Lean Manufacturing)
- Experience with CRM platforms tailored for B2B interactions
Job Titles That Should Apply
Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Representative, Service Representative, Support Representative, Customer Success Associate, Front Desk Associate
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• NetSuite
• Resume
• Offers
• Support
• BASIC
• Product Quality
• Lean Manufacturing
• Technical Assistance
• Resolutions
• Six Sigma
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Attention To Detail
• SAP
• Manufacturing
• Specifications
• Interpersonal Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 46,000.00 - 66,000.00 (US Dollar)
About Pivot Group
Sourced by ZipRecruiter
Industry
Professional, labor and political organizations
Company size
11 - 50 Employees
Headquarters location
Washington, DC, US