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Technical Support Customer Service Representative Jobs

ibex

Customer Service/Tech Support

Charleston, WV · On-site

$13.25 - $17/hr

As a Customer Service Representative, you will provide customer support to residential and commercial customers. This includes answering non-technical and technical questions related to their service ...

Composites One

Customer Service Representative

Lakeland, FL · On-site

$14.50 - $20/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Composites One

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Valley Telephone

Customer Service Representative

Dilley, TX · On-site

$14.75 - $20/hr

Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly. * Direct customers to Level 3 Customer Service Representatives for ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology ... Provide product support to customers via phone and email in a timely and professional manner

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...

Sonaca

Customer Service Representative

Washington, MO · On-site

$14.25 - $19.25/hr

The CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive ... Cross train and support customer service team objectives as required. * Is familiar with all job ...

Kimbrell's Furniture

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...

Kimbrell's Furniture

Customer Service Representative

Union, SC · On-site

$14.25 - $19.50/hr

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

We are looking for a dedicated Customer Service Representative to join our team. You will be the ... Familiarity with common troubleshooting techniques for technical support. * Ability to work ...

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Technical Support Customer Service Representative information

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How much do technical support customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for technical support customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support customer service representative assists users with troubleshooting hardware, software, or network issues, providing solutions through phone, email, or chat. They diagnose problems, guide customers through steps to resolve issues, and may document interactions using support tools or ticketing systems.

What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?

AspectTechnical Support Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge, such as CompTIA A+ or similarOften requires customer service experience; technical certifications are optional
Work EnvironmentCall centers, help desks, online chat, technical troubleshootingCustomer service departments, online support, retail or service settings
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles or technical support jobsIndividuals looking for general customer service roles or support positions

While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human customer service representatives. Technical support roles still require human skills for complex problem-solving, empathy, and personalized assistance, making AI a tool to augment rather than replace the job. Customer service representatives often need to develop technical knowledge and communication skills to work effectively alongside AI systems.

What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?

To thrive as a Technical Support Customer Service Representative, you need a solid understanding of troubleshooting, technical knowledge of relevant products or services, and ideally a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or Salesforce), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you excel in addressing customer concerns and building rapport. These abilities ensure efficient resolution of technical issues, high customer satisfaction, and contribute to the overall success of the support team.

What are Technical Support Customer Service Representatives?

Technical Support Customer Service Representatives are professionals who assist customers in resolving technical issues with products or services. They typically help troubleshoot hardware or software problems, answer technical questions, and guide users through step-by-step solutions. These representatives communicate with customers via phone, email, or chat, and often escalate complex issues to higher-level technicians if needed. Their goal is to ensure customers have a positive experience and that their technical problems are efficiently resolved.

What is technical support customer service?

A Technical Support Customer Service Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, knowledge of hardware and software, and communication tools to help users resolve problems efficiently and ensure customer satisfaction.

What does a technical customer service representative do?

A technical customer service representative assists customers with technical issues related to products or services, providing troubleshooting, guidance, and support through phone, email, or chat. They often use diagnostic tools and technical knowledge to resolve problems efficiently and may document interactions for future reference.

What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

Technical Support Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing frustrated customers. Success in this role requires strong problem-solving skills, patience, and effective communication. Utilizing available resources like knowledge bases, collaborating with team members, and maintaining a calm, empathetic approach can help representatives provide efficient and positive customer experiences.
More about Technical Support Customer Service Representative jobs
What job categories do people searching Technical Support Customer Service Representative jobs look for? The top searched job categories for Technical Support Customer Service Representative jobs are:
Technical Support Customer Service Representative jobs near you
Infographic showing various Technical Support Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 49% Full Time, 44% Part Time, 1% Temporary, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
Customer Service Representative - Wyoming Area

Customer Service Representative - Wyoming Area

The Pivot Group

Wyoming, MI

$46K - $66K/yr

Other

Posted 7 days ago

Job description

Job Description:
Customer Service Representative | Wyoming, MI
Salary Range: $46,000 - $66,000 depending on experience
Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Wyoming seeking experienced Customer Service Representatives.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We partner with manufacturers across Wyoming seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide technical assistance and product information to customers as needed.
Recommended Qualifications
  • High school diploma or equivalent; associate's degree preferred
  • 2+ years experience in customer service, preferably in a manufacturing or industrial setting
  • Excellent communication and interpersonal skills, with the ability to explain technical information clearly
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Strong problem-solving skills and attention to detail
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
  • Familiarity with manufacturing processes or terminology
  • Ability to read and understand basic technical drawings or specifications
  • Certification in a relevant area (e.g., Six Sigma Yellow Belt, Lean Manufacturing)
  • Experience with CRM platforms tailored for B2B interactions

Job Titles That Should Apply
Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Representative, Service Representative, Support Representative, Customer Success Associate, Front Desk Associate
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• NetSuite
• Resume
• Offers
• Support
• BASIC
• Product Quality
• Lean Manufacturing
• Technical Assistance
• Resolutions
• Six Sigma
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Attention To Detail
• SAP
• Manufacturing
• Specifications
• Interpersonal Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 46,000.00 - 66,000.00 (US Dollar)

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