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Technical Support Customer Service Representative Jobs

shentel

Technical Support Rep I

Blacksburg, VA

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: • Promote quality customer experience with honest and committed customer care ...

shentel

Technical Support Rep I

Roanoke, VA

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: • Promote quality customer experience with honest and committed customer care ...

shentel

Technical Support Rep I

Edinburg, VA

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: • Promote quality customer experience with honest and committed customer care ...

Ag

Technical Support Representative

Grand Prairie, TX · On-site

Airbus Helicopters, Inc. (AHI) is looking for a Technical Support Representative to serve as the ... Customer Eng.&Technical Support&Services ----- Job Posting End Date: 06.06.2026 ----- Airbus ...

Woodfin

Customer Service Representative

Richmond, VA · On-site

$16 - $21.50/hr

Coordinate technical support appointments for timely issue resolution. * Manage conference room ... Customer Service Representatives possess excellent verbal and written communication skills. They ...

Collabera

Technical Support

Mason, OH

... with customer service experience. Computer systems experience. EDUCATION High School required; College experience preferred Qualifications Technical Support, Customer Representative Additional ...

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How much do technical support customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for technical support customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?

To thrive as a Technical Support Customer Service Representative, you need a solid understanding of troubleshooting, technical knowledge of relevant products or services, and ideally a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or Salesforce), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you excel in addressing customer concerns and building rapport. These abilities ensure efficient resolution of technical issues, high customer satisfaction, and contribute to the overall success of the support team.

What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

Technical Support Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing frustrated customers. Success in this role requires strong problem-solving skills, patience, and effective communication. Utilizing available resources like knowledge bases, collaborating with team members, and maintaining a calm, empathetic approach can help representatives provide efficient and positive customer experiences.

What are Technical Support Customer Service Representatives?

Technical Support Customer Service Representatives are professionals who assist customers in resolving technical issues with products or services. They typically help troubleshoot hardware or software problems, answer technical questions, and guide users through step-by-step solutions. These representatives communicate with customers via phone, email, or chat, and often escalate complex issues to higher-level technicians if needed. Their goal is to ensure customers have a positive experience and that their technical problems are efficiently resolved.

What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?

AspectTechnical Support Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge, such as CompTIA A+ or similarOften requires customer service experience; technical certifications are optional
Work EnvironmentCall centers, help desks, online chat, technical troubleshootingCustomer service departments, online support, retail or service settings
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles or technical support jobsIndividuals looking for general customer service roles or support positions

While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.

More about Technical Support Customer Service Representative jobs
What job categories do people searching Technical Support Customer Service Representative jobs look for? The top searched job categories for Technical Support Customer Service Representative jobs are:
Technical Support Customer Service Representative jobs near you
Infographic showing various Technical Support Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 51% Full Time, 47% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
Customer Service Representative - Allendale Area

Customer Service Representative - Allendale Area

The Pivot Group

Allendale, MI

$46K - $66K/yr

Other

Posted 14 days ago

Job description

Job Description:
Customer Service Representative | Allendale, MI
Salary Range: $46,000 - $66,000 depending on experience
Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Allendale seeking skilled Customer Service Representatives.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We are working with companies in Allendale that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, order status, and delivery schedules.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
  • Collaborate with production, quality control, and logistics teams to ensure timely order fulfillment and customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and resolutions within the CRM system.
  • Provide product information and technical assistance to customers, guiding them through product selection and usage.
  • Process customer orders, returns, and exchanges in accordance with company policies and procedures.
  • Identify and escalate recurring customer issues or potential product improvements to relevant departments.
Recommended Qualifications
  • High school diploma or equivalent; some college preferred
  • 2+ years of customer service experience, preferably in a manufacturing or industrial setting
  • Proficient in CRM software and Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Ability to troubleshoot and resolve customer issues effectively
  • Strong organizational skills with attention to detail
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle)
  • Familiarity with manufacturing processes or product lifecycle
  • Ability to read and interpret technical documents or blueprints
  • Certification in customer service or a related field (e.g., CX, conflict resolution)

Job Titles That Should Apply
Customer Service Representative, Customer Service Rep, Client Service Representative, Customer Support Specialist, Customer Care Associate, Client Support Specialist, Technical Support Representative, Customer Service Agent, Help Desk Representative, Customer Success Representative
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• Resume
• Offers
• Support
• Product Quality
• Technical Assistance
• Resolutions
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Organizational Skills
• Compensation
• Shipping
• Customer Support
• Conflict Resolution
• Attention To Detail
• SAP
• Quality Control
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Customer Satisfaction
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 46,000.00 - 66,000.00 (US Dollar)

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