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Technical Support Customer Service Representative Jobs

XPEL, Inc.

Customer Service Rep II

San Antonio, TX · On-site

$14.50 - $19.50/hr

The Customer Service Representative II is responsible for creating a positive customer experience ... Logging all in-bound calls in to NetSuite Technical Support * Answering calls from customers and ...

Composites One

Customer Service Representative

Bristol, RI · On-site

$23.50 - $24.50/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Composites One

Customer Service Representative

Vancouver, WA · On-site

$22.50 - $24/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Composites One

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

Composites One

Customer Service Representative

Rock Hill, SC · On-site

$14 - $19/hr

As a Customer Service Representative, you will provide excellent care for our customers by serving ... Understand basic product knowledge to support customers and engage sales reps and technical support ...

shentel

Technical Support Rep I

Richmond, VA · On-site

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: • Promote quality customer experience with honest and committed customer care ...

Elegant Treatz

Customer Service Rep

Plano, TX · Hybrid

$15/hr

Elegant Treatz is seeking a part-time Customer Service Rep to support our customers in a hybrid work environment in Plano, TX. Position Summary As a Customer Service Rep, you'll be a friendly and ...

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Technical Support Customer Service Representative information

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How much do technical support customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for technical support customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Customer Service Representative vs Customer Support Specialist?

AspectTechnical Support Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge, such as CompTIA A+ or similarOften requires customer service experience; technical certifications are optional
Work EnvironmentCall centers, help desks, online chat, technical troubleshootingCustomer service departments, online support, retail or service settings
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentPeople seeking technical troubleshooting roles or technical support jobsIndividuals looking for general customer service roles or support positions

While both roles involve assisting customers, Technical Support Customer Service Representatives focus on resolving technical issues and troubleshooting, often requiring technical certifications. Customer Support Specialists handle general customer inquiries and support, with less emphasis on technical skills. The roles overlap in customer interaction but differ mainly in technical complexity and required credentials.

What are the key skills and qualifications needed to thrive as a Technical Support Customer Service Representative, and why are they important?

To thrive as a Technical Support Customer Service Representative, you need a solid understanding of troubleshooting, technical knowledge of relevant products or services, and ideally a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or Salesforce), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you excel in addressing customer concerns and building rapport. These abilities ensure efficient resolution of technical issues, high customer satisfaction, and contribute to the overall success of the support team.

What are Technical Support Customer Service Representatives?

Technical Support Customer Service Representatives are professionals who assist customers in resolving technical issues with products or services. They typically help troubleshoot hardware or software problems, answer technical questions, and guide users through step-by-step solutions. These representatives communicate with customers via phone, email, or chat, and often escalate complex issues to higher-level technicians if needed. Their goal is to ensure customers have a positive experience and that their technical problems are efficiently resolved.

What are some common challenges Technical Support Customer Service Representatives face, and how can they successfully manage them?

Technical Support Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing frustrated customers. Success in this role requires strong problem-solving skills, patience, and effective communication. Utilizing available resources like knowledge bases, collaborating with team members, and maintaining a calm, empathetic approach can help representatives provide efficient and positive customer experiences.
More about Technical Support Customer Service Representative jobs
What job categories do people searching Technical Support Customer Service Representative jobs look for? The top searched job categories for Technical Support Customer Service Representative jobs are:
Technical Support Customer Service Representative jobs near you
Customer Service Rep II

Customer Service Rep II

XPEL, Inc.

San Antonio, TX • On-site

$14.50 - $19.50/hr

Full-time

Posted 28 days ago

Job description

Job Summary:
The Customer Service Representative II is responsible for creating a positive customer experience within the respective responsibilities of in/out bound phone support, warranty, order management, referrals, accounts receivable and dealership support.
Core Duties
The Customer Service Representative II will perform the duties below as applicable and on the basis of business needs.
Inbound Telephone Support
  • Answer inbound calls to the Company's main support line and take appropriate action based on the type of call, including:
  • Answering basic questions about the company's operation, product, services
  • Entering, changing, or checking on the status of orders using NetSuite ERP software
  • Tracking and escalating support calls to the appropriate department or personnel
  • Researching customer account issues
  • Screening and forwarding phone calls to XPEL employees
  • Logging all in-bound calls in to NetSuite

Technical Support
  • Answering calls from customers and internal employees about XPEL's proprietary software, including:
  • Assisting with setting up, activating, deactivating and managing of customer accounts
  • Assisting with the installation, operation, and troubleshooting of cutting plotters
  • Supporting customers with basic questions about commonly used functions
  • Resolving technical problems and escalating problems for further level of assistance
  • Support customers with the use of XPEL's website and on-line ordering tools
  • Participating in an on-call after-hours support rotation

Order Management
  • Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite;
  • Monitor the Company Support Queue, answering or forwarding cases to the appropriate party
  • Finalize and process order fulfillments for XPEL's various locations and third-party fulfillment locations
  • Entering orders and processing requests for our OEM business

Outbound Support
  • Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including:
  • Soliciting feedback from customers about the Company's service, products or performance
  • Informing customers about Company products, offerings
  • Pro-actively calling customers in response to automated alerts about order delays or other problems

Referral Pipeline Support
  • Daily referral pipeline support communicating with consumers, closing tickets and processing requests.
  • Refunds
  • Outbound Efforts
  • Onboarding procedures

Warranty
  • Assist with processing warranty claims and manage resolution for installed products, ensuring accurate documentation and appropriate outcomes.
  • Generate Return Authorizations (RAs) for products in accordance with company policies.
  • Act as a subject matter expert on XPEL products for both internal teams and external customers.
  • Coordinate customer returns for product testing, working with Operations and Quality teams to help determine root cause.
  • Analyze warranty and return data to identify trends and support process improvements.
  • Use ERP and CRM programs to manage claims and customer interactions.

Dealership Support
  • New Account set up, preparing all additional items for new accounts.
  • AR Responsibilities - Credits and billing inquiries.
  • Prepare, email, and file Clear Plate Invoices on the master spreadsheet for Wednesday send-off.
  • Assisting in logging work orders, warranties, and other entries as needed.
  • Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite.
  • Monitor all Dealership Support Pipelines in the mornings and throughout the day.
  • DAP administrative support on commissions
  • Weekly and Monthly Audit Reporting.
  • Triaging PPF orders pipeline for urgent requests and edits before billing is processed.
  • Clear Plate spreadsheet updates and management.
  • Building Addendums.

General
  • Participation in the warehouse urgent communications to ensure best in class service for our customers.
  • Partner with cross-functional departments (Sales, Accounting, Tech, etc.) to ensure a seamless customer experience.
  • Accounts receivable responsibilities related to customer invoices, billing errors, billing statements.
  • Other duties as assigned

Basic Qualifications
  • High School Diploma
  • 3 years of high-level customer and technical support experience
  • Experience providing support through live chats and email preferred
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
  • Ability to communicate professionally and effectively
  • Excellent phone presence with high level of interpersonal, and organizational skills
  • Demonstrates a sense of urgency and timeliness to meet customer service call demand

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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