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Technical Customer Support Rep Jobs (NOW HIRING)

Raenest

Customer Support Rep

$17.50 - $22.25/hr

Customer Support Representative The Customer Support Representative serves as the first point of ... Escalate technical, financial, or compliance issues to the right teams and ensure complete ...

HelloGov AI, Inc.

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Hellogov Ai Customer Support Representative HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline ...

Spines

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We are looking for a proactive and empathetic Customer Support Representative to join our team. This role is ideal for someone who thrives on helping customers ...

The Hireverse

Be Seen First

Customer Support Representative

Oak Brook, IL · On-site

$715/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for ... and resolving technical issues. Responsibilities: * Handle customer inquiries and complaints

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education ... Resolve non-technical issues using PeopleJoy's approved workflows, scripts, and templates * Analyze ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

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How much do technical customer support rep jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for technical customer support rep in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Rep, and why are they important?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by Technical Customer Support Reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.
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Technical Customer Support Rep jobs near you
Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

Cedar Rapids, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 206 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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