Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Customer Success Manager
Houston, TX · On-site +1
$85K - $115K/yr
Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...
Customer Success Manager
Houston, TX · On-site +1
$85K - $115K/yr
Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
Experience supporting large, matrixed organizations, preferably within the healthcare industry ... This is a remote position. * Typical Work Schedule: Monday through Friday; 8:00am - 5:00pm Eastern ...
General Manager - Future CEO Track | B2C SaaS Remote | Full-time | Executive Leadership Role ... Build the systems, processes, and leadership structure needed to support sustainable growth. What ...
Quick apply
General Manager - Future CEO Track | B2C SaaS Remote | Full-time | Executive Leadership Role ... Build the systems, processes, and leadership structure needed to support sustainable growth. What ...
... and support contract execution in accordance with Fannie Mae's strategic sourcing process. This ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...
... and support contract execution in accordance with Fannie Mae's strategic sourcing process. This ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...
Senior Support Engineer
Dallas, TX · On-site +1
Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against threats across their SaaS and ...
Quick apply
Senior Support Engineer
Dallas, TX · On-site +1
Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against threats across their SaaS and ...
LaCalle Group - Senior Product Manager - Remote
TX · Remote
$130K - $160K/yr
Strong B2B SaaS product management background * Experience supporting or launching AI-powered ... Fully remote work environment * Medical, Dental, and Vision Insurance * 401(k) program * Generous ...
New
LaCalle Group - Senior Product Manager - Remote
TX · Remote
$130K - $160K/yr
Strong B2B SaaS product management background * Experience supporting or launching AI-powered ... Fully remote work environment * Medical, Dental, and Vision Insurance * 401(k) program * Generous ...
New
Customer Support Specialist
Houston, TX · On-site
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...
Customer Support Specialist
Houston, TX · On-site
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... Perform remote troubleshooting through diagnostic techniques and pertinent questions * Troubleshoot ...
US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ... The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ...
US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ... The Technical Support Specialist supports SimpliGov's SaaS platform while protecting the ...
Strategic Account Executive, SaaS Sales (Remote - US)
Dallas, TX · On-site +1
$65K/yr
Mental health support and services via Modern Health * 15 days PTO (accrual begins on date of hire ... Remote #LI-ML1 Employment Type: FULL_TIME
Strategic Account Executive, SaaS Sales (Remote - US)
Dallas, TX · On-site +1
$65K/yr
Mental health support and services via Modern Health * 15 days PTO (accrual begins on date of hire ... Remote #LI-ML1 Employment Type: FULL_TIME
Strategic Account Executive, SaaS Sales (Remote - US)
Dallas, TX · On-site +1
$65K/yr
Mental health support and services via Modern Health * 15 days PTO (accrual begins on date of hire ... Remote #LI-ML1 Employment Type: FULL_TIME
Strategic Account Executive, SaaS Sales (Remote - US)
Dallas, TX · On-site +1
$65K/yr
Mental health support and services via Modern Health * 15 days PTO (accrual begins on date of hire ... Remote #LI-ML1 Employment Type: FULL_TIME
$200K - $300K/yr
This is a role for someone who thrives on selling complex, high-value SaaS solutions, building ... Partner with Legal Solutions Architects on pre-sales support and technical scoping * Collaborate ...
$200K - $300K/yr
This is a role for someone who thrives on selling complex, high-value SaaS solutions, building ... Partner with Legal Solutions Architects on pre-sales support and technical scoping * Collaborate ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
... required, remote role Description Of Services Support customer conversation analytics and ... Required Skills SaaS application support CRM integrations Reporting and dashboards API ...
As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to ... We proudly support 2,400 customers in 64 countries, with 80% of our clientele comprising listed ...
As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to ... We proudly support 2,400 customers in 64 countries, with 80% of our clientele comprising listed ...
SYSTEMS SUPPORT ENGINEER
Dallas, TX · On-site +1
Experience supporting SaaS applications in a cloud-based environment. _____ Knowledge, Skills ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...
SYSTEMS SUPPORT ENGINEER
Dallas, TX · On-site +1
Experience supporting SaaS applications in a cloud-based environment. _____ Knowledge, Skills ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...
Systems Support Engineer
Dallas, TX · On-site +1
Experience supporting SaaS applications in a cloud-based environment. _____ Knowledge, Skills ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...
Systems Support Engineer
Dallas, TX · On-site +1
Experience supporting SaaS applications in a cloud-based environment. _____ Knowledge, Skills ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...
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Full-time
Re-posted 2 days ago
Job description
Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.
About Fuku
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2015