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Remote Saas Support Jobs (NOW HIRING)

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Zinier

Customer Support Associate

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Whippy

Customer Support Specialist (LATAM Only)

$18.50 - $24.75/hr

Customer Support Specialist (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication ... Real SaaS support experience, not BPO, not scripted, not call center * Comfort building and ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$115K/yr

Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

Arva Intelligence

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Remote Travel: Up to 25% travel Level: 4 (Experience Contributor) or 5 (Senior) Base Salary Range ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

One, Inc.

Technical Support Agent, Tier 1

US Remote Overview: The Technical Support Agent is responsible for providing exceptional customer ... SaaS support experience * Insurance industry experience dealing with a policy and/or agency ...

Harris

$80K - $90K/yr

... remote, SaaS-driven environment. Key Responsibilities * Develop and maintain a coordinated ... Partner closely with sales leadership and account managers to support sales enablement.

Ricochet360

$500K/yr

... the support and tools you'll need to succeed Generous contribution to individual and dependent ... Remote Work OK for US only Employment Type: FULL_TIME

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

VivSoft Technologies

SaaS Platform Developer

Herndon, VA · Remote

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

VivSoft Technologies LLC

SaaS Platform Developer

Herndon, VA · On-site +1

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

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How much do remote saas support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote saas support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.
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Remote Saas Support jobs near you
Infographic showing various Remote Saas Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Customer Support Associate

Zinier

Boston, MA • On-site, Remote

$19 - $26/hr

Full-time

Re-posted 3 days ago

Job description

Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join our growing global support team.
In this role, you'll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier's products. You'll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience.
We're looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy. The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers.
Where the role is located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
  • Support critical customer operations through escalation handling and occasional on-call support coverage
  • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

What you'll bring to the role
  • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
  • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
  • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
  • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
  • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
  • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
  • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
  • Flexibility for occasional on-call support or after-hours escalation coverage as needed
  • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
  • Be Hungry. Be Humble. Be Honest. And Hustle.

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