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Mac Desktop Support Jobs (NOW HIRING)

ProKatchers

Desktop Support Technician

Clark, NJ

$21 - $26.75/hr

... Mac, Office 365, Teams, Adobe Manage user accounts (Active Directory / O365) Handle and track ... desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Troubleshoot issues across Windows, Mac, and Android operating systems. * Execute hardware refresh ...

Robert Half

Desktop Support Analyst

Palo Alto, CA · On-site

$38 - $44/hr

This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Desktop Support Location: Sal Lake City UT Duties include (but not limited to) 1. Accurately ... on Mac OS is an added advantage • Knowledge of Mobile OS like iOS, iPadOS & Android • Strong ...

TEKsystems

Desktop Support

Manhattan, NY

$20 - $30/hr

Install, configure, and troubleshoot MAC/Apple-based operating systems and proprietary applications ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Hardware ...

TEKsystems

Desktop Support

Manhattan, NY · On-site

Install, configure, and troubleshoot MAC/Apple-based operating systems and proprietary applications ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Hardware ...

Artech Information System LLC

desktop support

Eagan, MN · On-site

Desktop and laptop installation ,configuration and upgradation Functional knowledge of MAC , Windows client / server configurations, software, connectivity, troubleshooting, Support and troubleshoot ...

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Mac Desktop Support information

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How much do mac desktop support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for mac desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Mac Desktop Support professionals when managing a mixed operating system environment?

Mac Desktop Support professionals often encounter challenges when integrating Macs into environments predominantly running Windows or Linux systems. These challenges can include ensuring compatibility with network resources, managing user permissions, and supporting cross-platform applications. Effective communication and collaboration with other IT teams are essential to address these issues, as well as staying updated on the latest macOS features and third-party tools for seamless integration. Additionally, troubleshooting and resolving unique Mac-specific issues while adhering to company security protocols is a crucial part of the role.

What are Mac Desktop Support specialists?

Mac Desktop Support specialists are IT professionals who provide technical assistance and troubleshooting for Apple Mac computers and related hardware and software. They help users install, configure, maintain, and repair Mac systems, as well as resolve issues related to macOS, applications, networks, and peripherals. These specialists often work in organizations where Macs are used in office, education, or creative environments, ensuring systems run smoothly and users can work efficiently.

What is the difference between Mac Desktop Support vs Mac Help Desk Technician?

AspectMac Desktop SupportMac Help Desk Technician
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Same as Mac Desktop Support
Work EnvironmentOn-site, corporate or educational settingsHelp desk, remote or on-site support
Job FocusHardware/software troubleshooting, system maintenanceCustomer support, issue resolution, user assistance

Both roles require similar certifications and often work in corporate or educational environments. Mac Desktop Support typically involves hands-on hardware and software troubleshooting, while Mac Help Desk Technicians focus more on user support and issue resolution, often remotely. The roles overlap but differ mainly in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Mac Desktop Support specialist, and why are they important?

To thrive as a Mac Desktop Support specialist, you need a solid understanding of macOS, hardware troubleshooting, and network fundamentals, often supported by an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems such as ServiceNow is typically required. Strong customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills and tools are essential to ensure efficient technical support, user satisfaction, and smooth business operations in Apple-based environments.
More about Mac Desktop Support jobs
What job categories do people searching Mac Desktop Support jobs look for? The top searched job categories for Mac Desktop Support jobs are:
Mac Desktop Support jobs near you
Infographic showing various Mac Desktop Support job openings in the United States as of June 2026, with employment types broken down into 50% Locum Tenens, and 50% Full Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

PC/Mac Desktop Support Specialist

IMAGINEEER LLC

Rockville, MD

$40K - $48K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off

About this Role:


Imagineeer is seeking a highly motivated, flexible, organized, and detail-oriented PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability. Our work here supports a vital mission and has significant impact on the medical and scientific communities we serve
Key Responsibilities:

  1. Customer Support Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
  • Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surplus/donation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration
  • Mobile Device Support Support managed mobile devices on iOS and Android
  • Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
  • Escalates tickets appropriately.
  • Projection Unit: Schedule, setup and breakdown.

Qualifications and Skills:

  • 2+ years of customer service experience
  • 1 to 3 years exp. with Windows 10
  • 1 to 3 years exp. with Macintosh operating systems
  • 1 to 3 years exp. with Network and re-imaging workstations
  • PC/Windows, Macintosh, iOS and Android, Active Directory, Microsoft Office 365, Microsoft Teams support
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
  • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
  • Knowledge about personal computers desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
  • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
  • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
  • Configure new computer systems and related peripherals for users.
  • Image new systems and process outgoing surplus/donation systems.
  • Prepare government-furnished laptops and phones for international travel.
  • Provide printer support, setup/troubleshoot VoIP phones.
  • Setup/configure/troubleshoot government-provided mobile devices.
  • Assist with Microsoft Teams, Office 365, and OneDrive usage.
  • Basic network troubleshooting on a TCP/IP network.
  • Providing remote customer support via multiple methods.
  • Highschool Diploma or Higher
  • Must be able to obtain a public trust clearance

Equal Opportunity Employer:

We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.