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Mac Desktop Support Jobs (NOW HIRING)

Empower AI

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Procyon TS

Desktop Support Engineer

Des Moines, IA · On-site

Desktop Support Engineer Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to ... Troubleshot MAC OS basic issues * Hands-on experience with Windows/Linux/Mac OS environments.

AceStack LLC

Desktop Support Engineer

Malvern, PA · On-site

Desktop Support Engineer Location: Malvern, PA FTE • Strong knowledge of Windows and Mac operating systems, including installation and configuration. • Familiarity with printers, networks, and ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

... and Mac desktop applications, smartphones and network connectivity. - Provides personal computer support analysis, and hardware/software installation and configuration. - Interacts daily with ...

Empower AI Inc.

Desktop Support Technician I

Washington, DC · On-site

$23 - $29.25/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

F2Onsite

Desktop Support - Windows & Mac

San Rafael, CA · On-site

$22.50 - $28.75/hr

F2Onsite is seeking a skilled and customer-focused Desktop Support Technician with strong Mac support experience to join their IT team. The ideal candidate will provide technical support for end ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA

$21.75 - $27.50/hr

... and Mac desktop applications, smartphones and network connectivity. - Provides personal computer support analysis, and hardware/software installation and configuration. - Interacts daily with ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

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All JobsMac Desktop Support Jobs

Mac Desktop Support information

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$13

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$32

How much do mac desktop support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for mac desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Mac Desktop Support professionals when managing a mixed operating system environment?

Mac Desktop Support professionals often encounter challenges when integrating Macs into environments predominantly running Windows or Linux systems. These challenges can include ensuring compatibility with network resources, managing user permissions, and supporting cross-platform applications. Effective communication and collaboration with other IT teams are essential to address these issues, as well as staying updated on the latest macOS features and third-party tools for seamless integration. Additionally, troubleshooting and resolving unique Mac-specific issues while adhering to company security protocols is a crucial part of the role.

What are Mac Desktop Support specialists?

Mac Desktop Support specialists are IT professionals who provide technical assistance and troubleshooting for Apple Mac computers and related hardware and software. They help users install, configure, maintain, and repair Mac systems, as well as resolve issues related to macOS, applications, networks, and peripherals. These specialists often work in organizations where Macs are used in office, education, or creative environments, ensuring systems run smoothly and users can work efficiently.

What is the difference between Mac Desktop Support vs Mac Help Desk Technician?

AspectMac Desktop SupportMac Help Desk Technician
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Same as Mac Desktop Support
Work EnvironmentOn-site, corporate or educational settingsHelp desk, remote or on-site support
Job FocusHardware/software troubleshooting, system maintenanceCustomer support, issue resolution, user assistance

Both roles require similar certifications and often work in corporate or educational environments. Mac Desktop Support typically involves hands-on hardware and software troubleshooting, while Mac Help Desk Technicians focus more on user support and issue resolution, often remotely. The roles overlap but differ mainly in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Mac Desktop Support specialist, and why are they important?

To thrive as a Mac Desktop Support specialist, you need a solid understanding of macOS, hardware troubleshooting, and network fundamentals, often supported by an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems such as ServiceNow is typically required. Strong customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills and tools are essential to ensure efficient technical support, user satisfaction, and smooth business operations in Apple-based environments.
More about Mac Desktop Support jobs
What job categories do people searching Mac Desktop Support jobs look for? The top searched job categories for Mac Desktop Support jobs are:
Mac Desktop Support jobs near you
Infographic showing various Mac Desktop Support job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
PC/Mac Desktop Support Specialist

PC/Mac Desktop Support Specialist

International Software Systems, Inc

Rockville, MD • On-site

Other

Posted 17 days ago

Job description

PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” Our work here supports a vital mission and has significant impact on the medical and scientific communities we serve. This position will include the following responsibilities.

Responsibilities:

  • Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
  • Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surpldonation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration
  • Mobile Device Support – Support managed mobile devices on iOS and Android

·         Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.

·         Escalates tickets appropriately.

·         Projection Unit: Schedule, setup and breakdown.

Basic Qualifications:

  • 2+ years of customer service experience

·         1 to 3 years exp. with Windows 10

·         1 to 3 years exp. with Macintosh operating systems

·         1 to 3 years exp. with Network and re-imaging workstations

Preferred Skills:

  • PC/Windows Support
  • Macintosh
  • iOS and Android
  • Active Directory
  • Microsoft Office 365
  • Microsoft Teams
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
    • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
    • Configure new computer systems and related peripherals for users.
    • Image new systems and process outgoing surpldonation systems.
    • Prepare government-furnished laptops and phones for international travel.
    • Provide printer support, setup/troubleshoot VoIP phones.
    • Setup/configure/troubleshoot government-provided mobile devices.
    • Assist with Microsoft Teams, Office 365, and OneDrive usage.
    • Basic network troubleshooting on a TCP/IP network.
    • Providing remote customer support via multiple methods.

Education:

  • High School Diploma or higher

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