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Mac Desktop Support Jobs (NOW HIRING)

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... Provide Tier II support for system images, virtual environments, and Mac OS Management. * Serve as ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Troubleshoot issues across Windows, Mac, and Android operating systems. * Execute hardware refresh ...

Empower AI Inc.

Desktop Support Technician I

Washington, DC · On-site

$23 - $29.25/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA

$21.75 - $27.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Washington, DC · On-site

$23 - $29.25/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL · On-site

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Comp TIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired * Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc ...

AA2IT

Desktop Support Tech

Santa Fe, NM · On-site

$20 - $25.25/hr

AA2IT is a company looking for a Desktop Support Tech to provide on-site technical support. The ... • Mac experience is a plus. Qualifications : Required : • Field Tech experience • client ...

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Mac Desktop Support information

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How much do mac desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for mac desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a Mac Desktop Support specialist?

Mac Desktop Support specialists are IT professionals who provide technical assistance and troubleshooting for Apple Mac computers and related hardware and software. They help users install, configure, maintain, and repair Mac systems, as well as resolve issues related to macOS, applications, networks, and peripherals. These specialists often work in organizations where Macs are used in office, education, or creative environments, ensuring systems run smoothly and users can work efficiently.

What skills and qualifications are needed to thrive as a Mac Desktop Support specialist?

To thrive as a Mac Desktop Support specialist, you need a solid understanding of macOS, hardware troubleshooting, and network fundamentals, often supported by an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems such as ServiceNow is typically required. Strong customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills and tools are essential to ensure efficient technical support, user satisfaction, and smooth business operations in Apple-based environments.

What are common challenges faced by Mac Desktop Support specialists when managing a mixed operating system environment?

Mac Desktop Support professionals often encounter challenges when integrating Macs into environments predominantly running Windows or Linux systems. These challenges can include ensuring compatibility with network resources, managing user permissions, and supporting cross-platform applications. Effective communication and collaboration with other IT teams are essential to address these issues, as well as staying updated on the latest macOS features and third-party tools for seamless integration. Additionally, troubleshooting and resolving unique Mac-specific issues while adhering to company security protocols is a crucial part of the role.

What is the difference between Mac Desktop Support vs Mac Help Desk Technician?

AspectMac Desktop SupportMac Help Desk Technician
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Same as Mac Desktop Support
Work EnvironmentOn-site, corporate or educational settingsHelp desk, remote or on-site support
Job FocusHardware/software troubleshooting, system maintenanceCustomer support, issue resolution, user assistance

Both roles require similar certifications and often work in corporate or educational environments. Mac Desktop Support typically involves hands-on hardware and software troubleshooting, while Mac Help Desk Technicians focus more on user support and issue resolution, often remotely. The roles overlap but differ mainly in scope and daily tasks.

More about Mac Desktop Support jobs

What job categories do people searching Mac Desktop Support jobs look for?

The top searched job categories for Mac Desktop Support jobs are:

Mac Desktop Support jobs near you
Infographic showing various Mac Desktop Support job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Lead

Bowie State University

Bowie, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S485
Position Title
Desktop Support Lead
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$65,000 - $75,000
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Desktop Support Lead is responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and and providing technical development and guidance for the Desktop Support Team. The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment, provisioning, maintenance, and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion.
  • Provide Tier II client support for hardware, software, and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
  • Assist in the architecture, implementation, and maintenance of the organization's desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline.
  • Support application packaging, deployments, documentation, and release control in an enterprise environment.
  • Oversee hardware and software deployment projects assigned to the Desktop Support team.
  • Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester.
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes.
  • Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.
  • Partner with leadership to create a friendly, productive environment that promotes success.
  • Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices. Mentor staff who do not meet requirements.
  • Respond to customer escalations in person and/or via email in a timely manner.
  • Determine root causes and create corrective action plans.
  • Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
  • Ability to multi-task projects and daily operations while providing regular status updates to management.
  • Serve as backup to the Desktop Support Manager.
  • Other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.
Experience
A minimum of three (3) years of Tier II support experience in a networked environment is required.
Knowledge Skills and Abilities
  • Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
  • Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
  • Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
  • Experienced troubleshooter (hardware, software, and complex systems).
  • Strong knowledge of Windows Operating System, MacOS, iOS
  • Strong knowledge of Office 365, Teams, Zoom, VPN, etc.
  • Strong knowledge of VMware.
  • Work independently and within the framework of a team with minimum assistance.
  • Must understand the art of always providing customer service.
  • Ability to analyze complex issues.

Conditions of Employment
Other
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Please be advised, COVID-19 vaccinations are encouraged but not required for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Some Remote hours allowed.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2830

Apply