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Mac Desktop Support Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Troubleshoot issues across Windows, Mac, and Android operating systems. * Execute hardware refresh ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... Provide Tier II support for system images, virtual environments, and Mac OS Management. * Serve as ...

Empower AI Inc.

Desktop Support Technician I

Chicago, IL

$21 - $26.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years ...

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Comp TIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired * Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc ...

BlupaceUS LLC

Be Seen First

Desktop support Engineer L2

Kansas City, MO · On-site

$21 - $25/hr

Windows and Mac and JAMF As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond ...

Fisec Global

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

Comp TIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired * Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc ...

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All JobsMac Desktop Support Jobs

Mac Desktop Support information

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How much do mac desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for mac desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are common challenges faced by Mac Desktop Support specialists when managing a mixed operating system environment?

Mac Desktop Support professionals often encounter challenges when integrating Macs into environments predominantly running Windows or Linux systems. These challenges can include ensuring compatibility with network resources, managing user permissions, and supporting cross-platform applications. Effective communication and collaboration with other IT teams are essential to address these issues, as well as staying updated on the latest macOS features and third-party tools for seamless integration. Additionally, troubleshooting and resolving unique Mac-specific issues while adhering to company security protocols is a crucial part of the role.

What is a Mac Desktop Support specialist?

Mac Desktop Support specialists are IT professionals who provide technical assistance and troubleshooting for Apple Mac computers and related hardware and software. They help users install, configure, maintain, and repair Mac systems, as well as resolve issues related to macOS, applications, networks, and peripherals. These specialists often work in organizations where Macs are used in office, education, or creative environments, ensuring systems run smoothly and users can work efficiently.

What is the difference between Mac Desktop Support vs Mac Help Desk Technician?

AspectMac Desktop SupportMac Help Desk Technician
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Same as Mac Desktop Support
Work EnvironmentOn-site, corporate or educational settingsHelp desk, remote or on-site support
Job FocusHardware/software troubleshooting, system maintenanceCustomer support, issue resolution, user assistance

Both roles require similar certifications and often work in corporate or educational environments. Mac Desktop Support typically involves hands-on hardware and software troubleshooting, while Mac Help Desk Technicians focus more on user support and issue resolution, often remotely. The roles overlap but differ mainly in scope and daily tasks.

What skills and qualifications are needed to thrive as a Mac Desktop Support specialist?

To thrive as a Mac Desktop Support specialist, you need a solid understanding of macOS, hardware troubleshooting, and network fundamentals, often supported by an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems such as ServiceNow is typically required. Strong customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills and tools are essential to ensure efficient technical support, user satisfaction, and smooth business operations in Apple-based environments.
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What job categories do people searching Mac Desktop Support jobs look for?

The top searched job categories for Mac Desktop Support jobs are:

Mac Desktop Support jobs near you
Infographic showing various Mac Desktop Support job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Engineer

Humetis Group

Cincinnati, OH • On-site

Contractor

Re-posted 17 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).