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Mac Desktop Support Jobs (NOW HIRING)

Solvere One

Desktop Support Technician - Tier 1

Manhattan, NY · On-site

$22.25 - $28.25/hr

... Mac Desktop OS installation and support • Google Admin • Microsoft Office 365 administration and support • iPhone / Android troubleshooting • Multi-factor Authentication configuration and ...

Artech Information System LLC

desktop support

Eagan, MN

$20.75 - $26.25/hr

Desktop and laptop installation ,configuration and upgradation Functional knowledge of MAC , Windows client / server configurations, software, connectivity, troubleshooting, Support and troubleshoot ...

Artech Information System LLC

desktop support

Eagan, MN · On-site

$20.75 - $26.25/hr

Desktop and laptop installation ,configuration and upgradation Functional knowledge of MAC , Windows client / server configurations, software, connectivity, troubleshooting, Support and troubleshoot ...

Artech Information System LLC

desktop support

New York, NY

$22.25 - $28.25/hr

DESKTOP Support Representative Job ID: # S2LF2Q Location: new York ,NY 10036 Duration: : 1 year ... Functional knowledge of MAC , Windows client / server configurations, software, connectivity ...

Artech Information System LLC

desktop support

New York, NY

$22.25 - $28.25/hr

Desktop and laptop installation ,configuration and upgradation Functional knowledge of MAC , Windows client / server configurations, software, connectivity, troubleshooting, Support and troubleshoot ...

STAND 8

Desktop Support Technician

Chicago, IL

$30 - $40/hr

The Desktop Support Technician will be the primary point of contact for the full user base in the ... Utilize Jamf and ServiceNow to manage and support Mac computers and devices, including software ...

EROS Technologies, Inc.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

... Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The ... Desktop Support Analyst will report to the Manager of IT Support and will work closely with other ...

Sybex Support Services

IT Desktop Support

Phoenix, AZ · On-site

MS Office (Windows and knowledge of Mac)software * Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC * Hands on experience removing viruses and ...

BlupaceUS LLC

Be Seen First

Desktop Support Specialist L2

Omaha, NE · On-site

$24 - $28/hr

Windows and Mac and JAMF As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond ...

Artech Information System LLC

desktop support

Cleveland, OH

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Eagan, MN

$20.75 - $26.25/hr

Desktop Support Representative Distributed Client Services Location: Eagan, MN Duration: 12 ... Troubleshooting mac experience Office 2003/2007/2010 support Executive end user trouble shooting ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

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Mac Desktop Support information

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How much do mac desktop support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for mac desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges faced by Mac Desktop Support professionals when managing a mixed operating system environment?

Mac Desktop Support professionals often encounter challenges when integrating Macs into environments predominantly running Windows or Linux systems. These challenges can include ensuring compatibility with network resources, managing user permissions, and supporting cross-platform applications. Effective communication and collaboration with other IT teams are essential to address these issues, as well as staying updated on the latest macOS features and third-party tools for seamless integration. Additionally, troubleshooting and resolving unique Mac-specific issues while adhering to company security protocols is a crucial part of the role.

What are Mac Desktop Support specialists?

Mac Desktop Support specialists are IT professionals who provide technical assistance and troubleshooting for Apple Mac computers and related hardware and software. They help users install, configure, maintain, and repair Mac systems, as well as resolve issues related to macOS, applications, networks, and peripherals. These specialists often work in organizations where Macs are used in office, education, or creative environments, ensuring systems run smoothly and users can work efficiently.

What is the difference between Mac Desktop Support vs Mac Help Desk Technician?

AspectMac Desktop SupportMac Help Desk Technician
CertificationsApple Certified Support Professional (ACSP), CompTIA A+Same as Mac Desktop Support
Work EnvironmentOn-site, corporate or educational settingsHelp desk, remote or on-site support
Job FocusHardware/software troubleshooting, system maintenanceCustomer support, issue resolution, user assistance

Both roles require similar certifications and often work in corporate or educational environments. Mac Desktop Support typically involves hands-on hardware and software troubleshooting, while Mac Help Desk Technicians focus more on user support and issue resolution, often remotely. The roles overlap but differ mainly in scope and daily tasks.

What are the key skills and qualifications needed to thrive as a Mac Desktop Support specialist, and why are they important?

To thrive as a Mac Desktop Support specialist, you need a solid understanding of macOS, hardware troubleshooting, and network fundamentals, often supported by an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and ticketing systems such as ServiceNow is typically required. Strong customer service, problem-solving abilities, and effective communication are standout soft skills in this role. These skills and tools are essential to ensure efficient technical support, user satisfaction, and smooth business operations in Apple-based environments.
More about Mac Desktop Support jobs
What job categories do people searching Mac Desktop Support jobs look for? The top searched job categories for Mac Desktop Support jobs are:
Mac Desktop Support jobs near you
Infographic showing various Mac Desktop Support job openings in the United States as of June 2026, with employment types broken down into 50% Locum Tenens, and 50% Full Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Support Technician - Tier 1

Desktop Support Technician - Tier 1

Solvere One

Manhattan, NY • On-site

$22.25 - $28.25/hr

Full-time

Posted 26 days ago

Job description

Job Summary:
Solvere One is a Managed Service Provider focusing on network security and proactive management solutions. They are seeking a Desktop Support Technician - Tier 1 to provide onsite support, resolve Tier 1 incidents, and assist users with hardware and software issues.
Responsibilities:
• Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
• Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
• Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
• Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Create detailed technical documentation for resolutions of issues.
• Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
• Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
• Update and maintain hardware inventory
• Audio/visual support for conference and training room equipment.
Qualifications:
Required:
• Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
• Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
• Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
• Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Create detailed technical documentation for resolutions of issues.
• Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
• Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
• Update and maintain hardware inventory
• Audio/visual support for conference and training room equipment
• Microsoft Windows Desktop OS installation and support
• Apple / Mac Desktop OS installation and support
• Google Admin
• Microsoft Office 365 administration and support
• iPhone / Android troubleshooting
• Multi-factor Authentication configuration and support
Preferred:
• ConnectWise Manage
• ConnectWise Automate
• IT Glue
• Sophos suite of solutions
Company:
Solvere One is an IT company that provides IT consulting, network security, and cloud services. Founded in 2008, the company is headquartered in Dulles, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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