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Technical Services Support Specialist Jobs (NOW HIRING)

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

SUMMARY The Support Specialist is a client facing support representative and critical piece of the technical services delivery of Axxys Technologies. The Support Specialist provides first level ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · On-site

SUMMARY The Support Specialist is a client facing support representative and critical piece of the technical services delivery of Axxys Technologies. The Support Specialist provides first level ...

Gensco

HVAC Technical Support Specialist

Tacoma, WA · On-site

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist based out of any of our branches! Summary * Perform a broad range of ...

corpay

Technical Services Specialist

Nashville, TN · Hybrid

The Technical Services Specialist will partner directly with customers, business stakeholders ... The role will also support the continued evolution of Corpay's reporting capabilities by ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

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Technical Services Support Specialist information

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How much do technical services support specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for technical services support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a technical services support specialist?

Technical Services Support Specialists are professionals who provide assistance and technical support to users or organizations regarding computer systems, software, and hardware. They troubleshoot issues, resolve technical problems, and ensure that technology systems operate smoothly. Their responsibilities often include responding to service requests, maintaining documentation, and escalating complex issues to higher-level technicians if necessary. These specialists play a critical role in helping businesses minimize downtime and improve productivity by keeping their IT infrastructure running efficiently.

How does a technical services support specialist typically collaborate with other departments to resolve complex technical issues?

As a Technical Services Support Specialist, you'll often work closely with engineering, product, and IT teams to resolve complex technical issues that go beyond standard troubleshooting. This collaboration usually involves escalating tickets, sharing detailed diagnostic information, and participating in cross-functional meetings to ensure swift resolution. Clear communication and documentation are key, as you'll need to bridge the gap between technical and non-technical stakeholders. This teamwork not only helps resolve customer issues efficiently but also provides valuable learning opportunities and exposure to different areas of the company.

What are the key skills and qualifications needed to thrive as a technical services support specialist, and why are they important?

To thrive as a Technical Services Support Specialist, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least an associate degree in IT or a related field. Familiarity with ticketing systems, remote support tools, and industry certifications such as CompTIA A+ or Microsoft Certified Professional is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues efficiently. These abilities ensure timely support, user satisfaction, and reliable operation of technology within an organization.

What is the difference between Technical Services Support Specialist vs Technical Support Analyst?

AspectTechnical Services Support SpecialistTechnical Support Analyst
CredentialsTypically requires certifications like CompTIA A+ or Network+, relevant technical trainingOften requires similar certifications and technical knowledge
Work EnvironmentProvides on-site or remote support for technical issues, often in enterprise or client settingsPrimarily offers remote support, troubleshooting hardware/software problems
Employer & IndustryCommon in IT service providers, corporate IT departments, and technical consulting firmsFound in tech companies, customer service centers, and IT support firms

Both roles involve troubleshooting and technical support, but the Technical Services Support Specialist often handles more complex or on-site issues, while the Technical Support Analyst focuses on remote troubleshooting and customer assistance. Understanding these differences helps in choosing the right career path or job search focus.

More about Technical Services Support Specialist jobs

What states have the most Technical Services Support Specialist jobs?

States with the most job openings for Technical Services Support Specialist jobs include:

What job categories do people searching Technical Services Support Specialist jobs look for?

The top searched job categories for Technical Services Support Specialist jobs are:

Technical Services Support Specialist jobs near you
Infographic showing various Technical Services Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Services & Support Specialist

Employer Services Corporation

Amherst, NY • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Job description

ESC is growing HR outsourcing & employment administration company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to provide HR, payroll, benefits, and HRIS services to businesses of all sizes and types.

The Technical Services & Support Specialist is responsible for delivering technical demonstrations, client implementations, system configuration, end-user training, and ongoing application support for HR technology solutions. This customer-facing role partners with Sales, Implementation and IT to ensure successful adoption of Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related workforce management technologies while driving customer satisfaction and continuous improvement.

Key Responsibilities include but are not limited to:

  • Lead technical product demonstrations and proof-of-concept sessions for prospective and existing clients
  • Provide new client implementation support specific to Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related applications
  • Provide new client training and post-go-live support
  • Develop virtual and self-service training materials including knowledge articles, user guides and videos
  • Provide application support using Freshdesk or similar ticketing systems
  • Create custom reports, dashboards, imports/exports, and basic scripting or workflow automation
  • Collaborate with cross functional teams to resolve issues and improve processes
  • Document procedures, release notes, and product knowledge
  • Work independently and collaboratively to provide internal and external customer and end-user support

 The successful candidate will have:

  • Degree in Information Systems, Computer Science, Business Information Systems, HR Technology or related field is preferred.
  • 3+ years supporting enterprise SaaS or HR technology solutions
  • Customer service experience delivering software demonstrations, client training and product support
  • Proficient in Microsoft 365 (Excel, Word, PowerPoint, Teams)
  • Strong troubleshooting and customer service skills
  • Experience delivering presentations, demonstrations and training
  • Knowledge of Freshdesk, Zendesk, Jira or similar ticketing systems
  • SQL/report writing and data analysis
  • Experience with HRIS, Payroll, Time & Attendance, ATS, Performance Management and LMS systems a plus

Compensation, Benefits & Culture:

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your well-being. This includes medical, dental, and vision coverage, 401(k) plan with company match, and a generous paid time off and company holiday policy.

As an HR-focused organization, we are deeply committed to creating a positive and engaging workplace experience. You'll be part of a collaborative, people-first culture with meaningful opportunities for career development. We also provide flexible, hybrid work arrangements to help you maintain balance and do your best work.

Apply today and join "One of the Best Places to Work in WNY"!

Please note, as we are open to speaking with HR professionals with different levels of experience, compensation will be commensurate with experience, within the range listed. 

Technical Services & Support Specialist Job Description

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