Deficiency Specialist Jobs (NOW HIRING)

JOB SUMMARY:

This position is responsible for identifying deficiencies, within existing customer accounts, which have been identified by field inspectors or other documentation. They are responsible for promoting and selling products/services to correct these deficiencies while providing excellent customer service and completing turnovers in a timely manner. This position is accountable for achieving sales goals and desired revenues by performing the following duties.

ESSENTIAL JOB DUTIES: 

• Responsible for receiving, communicating, pricing, negotiating all client deficiency sales calls to maintain and build SFS's service business. 
• Generate new proposals, follow-up on active proposals, and close sales on active proposals.
• Communicate status of active proposals to Management.
• All Inspection Repair opportunities to be reviewed and proposed within 2 business days. 
• Follow up and update status in Salesforce on all submitted proposals within 5 business days. 
• Review 100% of red tags in Building Reports daily
• Triage customer priorities to determine what orders need to take priority and need to be completed first
• Assign opportunities to another Sales Representative as appropriate
• Provide High Quality Service Hand Offs (turnover forms, clear scopes, team-oriented)
• Keep opportunity status updated in Salesforce and status tags updated in Building Reports
• Develop product knowledge concerning all products and services offered by Summit
• Explain to customers the difference in products and services 
• Any work involving a site visit shall be transferred to a Service Sales Representative unless otherwise directed by the sales manager. 
• Manage current workload volume, while being able to multitask any incoming requests from external sources
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
• Ensure that all internal and external customers and co-workers receive outstanding service by providing a friendly environment
• Stay current with technical aspects of job by reading technical manuals, bulletins, product brochures, etc.
• Maintain a safe and secure work environment by following OSHA and company safety programs
• Adhere to company policies and procedures as well as local, state, and federal regulations and laws.
• Maintain punctual, regular, and predictable attendance
• Work collaboratively in a team environment with a spirit of cooperation
• Respectfully takes direction from RSM and local management 
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. 

Education, Training, Certifications: 

• High School Diploma or GED, required. 
• Associate's or Bachelor's in Business or related, preferred.

Experience, Knowledge, Skill Requirements:

• 2 years relevant work experience in business development, or Fire Life Safety sales experience, preferred. 
• 2 years operating a computer, Microsoft Office, required. 
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors. 

Other Qualifications:

• Valid driver's license with acceptable driving record required. Reliable transportation, required. 
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel.  Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. 

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.