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Isp Technical Support Jobs (NOW HIRING)

Support Engineer II

Cincinnati, OH ยท On-site

$60K - $65K/yr

LayerCake is seeking a Support Engineer II to provide intermediate technical support for our ... Create or update IT Glue articles with new customer findings. * Assist with ISP and vendor calls ...

LayerCake is seeking a Support Engineer II to provide intermediate technical support for our ... Create or update IT Glue articles with new customer findings. * Assist with ISP and vendor calls ...

LayerCake is seeking a Support Engineer II to provide intermediate technical support for our ... Create or update IT Glue articles with new customer findings. * Assist with ISP and vendor calls ...

ISP Technician

Cedar Rapids, IA ยท Remote

$15 - $15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... All other ISP techs will have equipment shipped out to them directly. Training will start on Monday ...

The role is to deliver clear and effective technical support for ControlOne and network-related ... Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs * Assist ...

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic ...

Server Production Support Engineer

Louisville, KY ยท On-site

$40.25 - $52.50/hr

Initiate & manage technical bridges, Host and facilitate incident bridges for P1-P4 events ... Engage with ISP, hardware, and external vendors for circuit issues, hardware failures, RMA ...

The role is to deliver clear and effective technical support for ControlOne and network-related ... Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs * Assist ...

Service Support Analyst

Bradenton, FL ยท On-site

$19 - $21/hr

Review ISP or connectivity outages and engage third-party vendors with detailed diagnostic findings ... Qualifications: * High School diploma or equivalent required; technical coursework or ...

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Isp Technical Support information

See salary details

$14

$26

$44

How much do isp technical support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for isp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Specialist, and why are they important?

To thrive as an ISP Technical Support Specialist, you need a strong understanding of networking concepts, troubleshooting skills, and typically a background in IT or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are the most common challenges faced by ISP Technical Support professionals, and how can they be managed effectively?

ISP Technical Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and resolving customer concerns under time pressure. To manage these effectively, it's important to stay up-to-date with technical knowledge, use clear communication to guide customers, and utilize internal resources or escalation paths when necessary. Working collaboratively with other technical teams also helps in resolving difficult problems efficiently, while developing strong problem-solving skills can make day-to-day tasks smoother and more rewarding.

What does an ISP Technical Support specialist do?

An ISP Technical Support specialist assists customers with internet service issues, such as connectivity problems, slow speeds, and hardware setup. They diagnose network problems, provide troubleshooting steps, and guide users through solutions over the phone, chat, or email. Additionally, they may help with modem and router configuration, account management, and escalate complex issues to higher-level support. Their goal is to ensure customers have reliable and satisfactory internet service.

What is the difference between Isp Technical Support vs Network Support Specialist?

AspectIsp Technical SupportNetwork Support Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA often preferredSimilar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentPrimarily in ISP offices, call centers, or remote support for internet servicesIn corporate or data center environments, supporting internal or client networks
Employer & Industry UsageTelecommunications and internet service providersIT departments, managed service providers, and enterprise networks
Common Search & ComparisonOften compared for troubleshooting internet issuesCompared for network infrastructure support roles

While both roles require networking knowledge and certifications, Isp Technical Support focuses on resolving internet service issues for customers, often in a customer service setting. Network Support Specialists typically handle broader network infrastructure, supporting internal or client networks within organizations. The roles overlap in certifications and technical skills but differ mainly in work environment and specific responsibilities.

More about Isp Technical Support jobs
Infographic showing various Isp Technical Support job openings in the United States as of May 2026, with employment types broken down into 97% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

VP, Field Sales - Internet Service Providers (ISP)

TP-Link Systems Inc.

Irvine, CA โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago


Job description

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.ย 

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.ย 

TP-Link is seeking a visionary and strategic leader for the role of Vice President of ISP (Internet Service Provider). This executive position requires a forward-thinking leader with deep technical expertise, a proven track record in the ISP industry, and a passion for driving transformative growth in the broadband and telecommunications sectors. As the VP of ISP, you will play a critical role in shaping TP-Link's future ISP business strategy, leading the development and execution of key partnerships, technologies, and infrastructure to deliver high-quality broadband services to customers globally.

You will leverage your technical background to collaborate with cross-functional teams, build strong relationships with key industry players, and ensure that TP-Link's ISP solutions are at the forefront of the industry.

Key Responsibilities:
  • ISP Strategy & Leadership:
    • Develop and execute TP-Link's strategic vision for the ISP business, ensuring alignment with the company's overall objectives and global market trends and enhance the competitiveness of our products & solutions
    • Lead the design, launch, and growth of broadband services, focusing on fiber, wireless, and hybrid solutions.
    • Identify new business opportunities and partnerships in the ISP space, particularly in emerging markets and high-demand sectors such as 5G, and IoT.
    • Drive the creation of innovative, high-performance ISP solutions using TP-Link's technology to deliver cost-effective, scalable services to a broad range of customers.
  • Technical Expertise & Innovation:
    • Leverage a deep understanding of high-tech infrastructure, including fiber optic networks, 5G, cloud networking, and next-gen wireless technologies, to build advanced ISP solutions.
    • Work closely with the R&D and engineering teams to push the boundaries of ISP technology, ensuring TP-Link's offerings are cutting-edge and competitive.
    • Spearhead the adoption of new technologies such as AI, automation, and data analytics to enhance network performance and optimize service delivery.
  • Team Leadership & Collaboration:
    • Build and lead and mentor a diverse, high-performing team of technical experts, engineers, and business development professionals within the ISP division.
    • Collaborate with product management, engineering, sales, and marketing to ensure cohesive execution of ISP-related projects and offerings.
    • Cultivate a collaborative environment that fosters innovation, creativity, and performance across all departments involved in ISP operations.
  • Business Development & Partnerships:
    • Build and maintain strategic partnerships with key players in the ISP ecosystem, including telecommunications companies, ISPs, regulatory bodies, and vendors.
    • Negotiate and manage joint ventures, partnerships, and licensing agreements to expand TP-Link's footprint in the ISP industry.
    • Identify and pursue new market opportunities, including enterprise, government, and residential customers.
  • Operational Excellence & Performance:
    • Establish operational frameworks for network management, service delivery, and customer support, ensuring a seamless experience for ISP clients.
    • Define and track key performance indicators (KPIs) to measure the success and growth of TP-Link's ISP initiatives, focusing on network uptime, service quality, and customer satisfaction.
    • Oversee the budgeting, forecasting, and resource allocation for the ISP business, ensuring efficiency and profitability.

Requirements

Education:

  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field. Advanced degrees (e.g., MBA, Master's in Engineering) preferred.

Experience:

  • 10+ years of experience in the ISP or telecommunications industry, with at least 5 years in senior leadership or executive roles.
  • Proven track record of successfully leading and scaling high-tech ISP operations, from network design to service delivery
  • Deep knowledge of cutting-edge ISP technologies, including fiber optics, 5G, broadband infrastructure, and network automation.
  • Expertise in business development, strategic partnerships, and managing relationships with key industry stakeholders.

Skills & Competencies

  • Strong technical acumen in high-tech networking, broadband technologies, and cloud infrastructure.
  • Excellent leadership skills with the ability to inspire and lead multi-disciplinary teams in a fast-paced, competitive environment
  • Superior strategic thinking, business development, and negotiation skills.
  • Demonstrated ability to drive revenue growth, market share, and profitability in a high-tech or telecommunications environment.
  • Exceptional communication and presentation skills, with the ability to effectively influence executives, customers, and partners.

Benefits

Salary: $250K - $310K+ based on experience

  • Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
  • Company contributions to 401k funds
  • 15 days accrued vacation
  • 11 paid holidays
  • Bi-annual reviews, and annual pay increases
  • Health & wellness benefits, including free gym membership
  • Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.