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Isp Technical Support Jobs (NOW HIRING)

Cherokee Federal

Space Engineer

Colorado Springs, CO · On-site

$128K/yr

... Support Plans (ISP), technical reports, and other planning and technical documentation. * Support modernization efforts for ISR capabilities in compliance with current directives and instructions

75082

Product Support Specialist

Rosemead, CA

$60K - $80K/yr

This position is responsible for pre-sales & post sales technical engagement with the customer ... Telco, ISP and wireless carriers' network equipment and operations - Understanding of network ...

FiberLight LLC

OSP/ISP Planner

Allen, TX

Experience supporting pre-sales technical solutioning, customer opportunity planning, or large ... ISP, Procurement, Network Operations, Construction, and Project Management.

Plume

Senior Technical Account Manager

Denver, CO · On-site

Build trusted relationships with ISP and Enterprise technical stakeholders. * Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams.

FiberLight LLC

OSP/ISP Planner

Allen, TX · On-site

Experience supporting pre-sales technical solutioning, customer opportunity planning, or large ... ISP, Procurement, Network Operations, Construction, and Project Management.

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC, -- Cedar Rapids, IA -- or ... Answer technical support calls, chats and emails in a professional manner that adheres to company ...

Blue Alliance

Client Support Analyst II

Phoenix, AZ · On-site

Required : • Intermediate technical support experience • Experience handling support primarily ... ISP and vendor calls for downed services • Ability to build client rapport during onsite ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...

Plume

Senior Technical Account Manager

Denver, CO

$116K - $161K/yr

Build trusted relationships with ISP and Enterprise technical stakeholders. * Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams.

Plume

Senior Technical Account Manager

Denver, CO · On-site

$116K - $161K/yr

Build trusted relationships with ISP and Enterprise technical stakeholders. * Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams.

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Isp Technical Support information

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$14

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How much do isp technical support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for isp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by ISP Technical Support professionals, and how can they be managed effectively?

ISP Technical Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and resolving customer concerns under time pressure. To manage these effectively, it's important to stay up-to-date with technical knowledge, use clear communication to guide customers, and utilize internal resources or escalation paths when necessary. Working collaboratively with other technical teams also helps in resolving difficult problems efficiently, while developing strong problem-solving skills can make day-to-day tasks smoother and more rewarding.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Specialist, and why are they important?

To thrive as an ISP Technical Support Specialist, you need a strong understanding of networking concepts, troubleshooting skills, and typically a background in IT or computer science. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist customers and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What does an ISP Technical Support specialist do?

An ISP Technical Support specialist assists customers with internet service issues, such as connectivity problems, slow speeds, and hardware setup. They diagnose network problems, provide troubleshooting steps, and guide users through solutions over the phone, chat, or email. Additionally, they may help with modem and router configuration, account management, and escalate complex issues to higher-level support. Their goal is to ensure customers have reliable and satisfactory internet service.

What is the difference between Isp Technical Support vs Network Support Specialist?

AspectIsp Technical SupportNetwork Support Specialist
Required CredentialsCertifications like CompTIA Network+, Cisco CCNA often preferredSimilar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentPrimarily in ISP offices, call centers, or remote support for internet servicesIn corporate or data center environments, supporting internal or client networks
Employer & Industry UsageTelecommunications and internet service providersIT departments, managed service providers, and enterprise networks
Common Search & ComparisonOften compared for troubleshooting internet issuesCompared for network infrastructure support roles

While both roles require networking knowledge and certifications, Isp Technical Support focuses on resolving internet service issues for customers, often in a customer service setting. Network Support Specialists typically handle broader network infrastructure, supporting internal or client networks within organizations. The roles overlap in certifications and technical skills but differ mainly in work environment and specific responsibilities.

More about Isp Technical Support jobs
What job categories do people searching Isp Technical Support jobs look for? The top searched job categories for Isp Technical Support jobs are:
Isp Technical Support jobs near you
Infographic showing various Isp Technical Support job openings in the United States as of July 2026, with employment types broken down into 37% Locum Tenens, 46% Full Time, 12% Part Time, 1% Contract, and 4% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Space Engineer

Space Engineer

Cherokee Federal

Colorado Springs, CO • On-site

$128K/yr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description


Space Engineer
This position requires an active TS/Sensitive Compartmental Information (SCI) clearance to be considered.
Cherokee Strategic Edge is seeking a qualified Space Engineer to support Defense Analytical requirements with enhanced scientific research, and contribute to the Defense Industry Enterprise's all-source analysis of foreign defense capabilities for warfighters, Defense planners, and policymakers.
Compensation & Benefits:
Estimated Starting Salary Range for Space Engineer: $128,000. Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Space Engineer Responsibilities Include:
  • Provide systems engineering expertise for the life cycle management of ISR capabilities and systems.
  • Research, evaluate, and provide detailed technical reviews on technologies, data, programs, projects, and capabilities.
  • Provide recommendations, reports, issue resolutions, advice, and assistance to government CORs, requirements owners, and stakeholders to improve Space ISR mission effectiveness and future acquisitions efforts.
  • Provide engineering documentation reflecting scientific analysis of specified or recommended solutions.
  • Draft, analyze, review, advise, and assist with test and evaluation program planning; provide support to installation, testing, and other technical documentation for ISR operations in support of space systems, missions and their activities.
  • Develop detailed analysis and strategies.
  • Coordinate, manage, advise, and assist with technical requirements for fulfilling intelligence requirements.
  • Serve as the senior technical advisor for engineering activities and will be responsible for conveying Government guidance and aiding all ISR Operations Integration staff offices, FIELDCOMs, and subordinate organizations.
  • Support the creation, planning, and maintenance of master schedules encompassing all intelligence systems, their acquisition and sustainment for SpOC/S2 and its ISR units.
  • Analyze technical reports and provide advice and assistance with determining key information, defining ISR capability performance parameters, tracking and resolving milestone conflicts, in-line with joint capabilities integration and development system or other acquisition guidance/approaches.
  • Document required/relevant processes, operating instructions, and standard operating procedures for inclusion into future operations/program efforts.
  • Advise and assist with planning, organizing, and managing critical technical aspects of the development, production, and/or deployment of capabilities.
  • Collaborate with engineers and intelligence requirements managers to identify intelligence needs and gaps.
  • Produce timely research, information, and technical studies for identifying space related ISR technologies and projecting likely upgrade and replacement paths for technologies in response to customer requirements.
  • Draft, analyze, and submit reports summarizing conclusions, advice, and recommendations for meeting space intelligence needs and gaps in support of stakeholder requirements.
  • Provide advice, assistance, and systems engineering expertise for acquisitions strategies and management of portfolios supporting SpOC system life cycle support.
  • Track, advise, and assist supported organizations with creation and maintenance of the organization's intelligence lifecycle programs consistent with government approved priorities, vision and requirements.
  • Advise and contribute to intelligence capability planning and support throughout the phases of threat definition, concept explorations, system acquisition, testing, evaluation, training, operation and sustainment for supported space systems.
  • Interface with intelligence community personnel during each phase of the program lifecycles to stay abreast of system development activities and translate those activities and capabilities into intelligence collection and production requirements supporting newly developed systems throughout the acquisition lifecycle.
  • Devise and execute government-approved strategies for the acquisition of intelligence capabilities and advise the government on the movement and/or location of PCPAD capabilities.
  • Implement ISR operations integration and national cryptologic processes to improve production and collection effectiveness of intelligence architectures to satisfy customer needs.
  • Develop, update, sustain, and provide advice, assistance, and technical support to the development of enterprise intelligence architectures and associated architectural and engineering viewpoints in accordance with industry best practices, standards, languages, tools, DoD Architecture Framework (DoDAF) and/or Intelligence Community guidance, Information Support Plans (ISP), technical reports, and other planning and technical documentation.
  • Support modernization efforts for ISR capabilities in compliance with current directives and instructions
  • Support and conduct capabilities-based assessments (CBA) and other analyses using physics-based modeling and simulation tools to determine ISR capability requirements, gaps and shortfalls based on this information and recommend new or modified ISR system capabilities.
  • Develop and maintain Requirements Traceability Verification Matrixes (RTVMs) reflecting bidirectional traceability from customer requirement to associated component of the Space ISR operations architecture.
  • Assist with determining key performance parameters, track and resolve milestone conflicts in line with joint capabilities integration and development systems.
  • Performs other job-related duties as assigned

Space Engineer Experience, Education, Skills, Abilities requested:
  • Active TS/SCI security clearance with the willingness and ability to obtain a Counterintelligence polygraph
  • Minimum of twelve years of experience performing duties and responsibilities related to the Space Engineer's responsibilities.
  • In-depth knowledge and understanding of the Space Engineer's activities required to meet mission requirements.
  • Ability to work independently with minimal oversight.
  • Ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced.
  • Demonstrates ability to collaborate and work with other IC members on information sharing, driving collection, and addressing analytic disputes and conflict resolution.
  • Ability to develop concise, insightful, and comprehensive products for defense intelligence.
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Strategic Edge (CSE) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CSE, visit cherokee-federal.com.
#CherokeeFederal #LI-CK4 #IntelCareers
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
  • Space Engineer
  • Aerospace Engineer
  • ISR Subject Matter Expert
  • Space Analyst

Keywords:
  • Space ISR
  • Capabilities Based Assessment
  • ISR technologies
  • ISR Operations
  • Space Operations Command

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
As required by our governmental client, this position requires being a AND an active TS/Sensitive Compartmental Information (SCI) clearance.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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