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Level 2 Technical Support Agent Jobs (NOW HIRING)

Artech

Chat Support Agent

Smyrna, TN

Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics ... Ability to prioritize and complete multiple varied time-sensitive tasks. * 2 plus years previous ...

ASSA ABLOY

Technical Support Specialist

Phoenix, AZ · Remote

What You'll Do Customer Support (Level 1 & 2) * Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk * Troubleshoot software issues, configuration questions ...

Assa Abloy

Technical Support Specialist

Austin, TX · On-site

What You'll Do Customer Support (Level 1 & 2) * Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk * Troubleshoot software issues, configuration questions ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

What You'll Do Customer Support (Level 1 & 2) * Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk * Troubleshoot software issues, configuration questions ...

ASSA ABLOY

Technical Support Specialist

Austin, TX · Remote

What You'll Do Customer Support (Level 1 & 2) * Provide timely, high-quality Level 1 and Level 2 technical support to customers via Zendesk * Troubleshoot software issues, configuration questions ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... This role requires front-line customer service and technical support, as well as in-depth knowledge ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to ... Comfortable using technical resources, databases, and support tools * Minimum 2 years of experience ...

GDIT

$26.44 - $35.78/hr

Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain ... Yes Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to ...

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Level 2 Technical Support Agent information

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How much do level 2 technical support agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for level 2 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Level 2 Technical Support Agents?

Level 2 Technical Support Agents are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess advanced knowledge of products, systems, and troubleshooting techniques, and often work closely with engineering teams to resolve escalated problems. Their responsibilities may include diagnosing complex software or hardware issues, providing remote or onsite support, and documenting solutions. Level 2 agents play a critical role in ensuring customer satisfaction by efficiently resolving technical challenges beyond basic troubleshooting.

What are some common challenges faced by Level 2 Technical Support Agents and how are they typically addressed?

Level 2 Technical Support Agents often encounter complex technical issues that were not resolved at the initial support tier. A common challenge is troubleshooting nuanced system or software problems that require deeper analysis and sometimes collaboration with engineering teams. To address these, agents typically use advanced diagnostic tools, maintain detailed documentation, and participate in ongoing training. Open communication with colleagues and escalation protocols also help ensure that customer issues are resolved efficiently and accurately.

What are the key skills and qualifications needed to thrive as a Level 2 Technical Support Agent, and why are they important?

To thrive as a Level 2 Technical Support Agent, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a relevant IT certification or technical degree. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and effective communication set standout agents apart in this role. These skills and qualities are crucial for resolving complex technical issues efficiently and ensuring high customer satisfaction.

What is the difference between Level 2 Technical Support Agent vs Level 1 Technical Support Agent?

AspectLevel 2 Technical Support AgentLevel 1 Technical Support Agent
CredentialsBasic technical certifications, customer service skillsEntry-level certifications, basic troubleshooting skills
Work EnvironmentMore complex technical issues, higher customer interactionInitial contact, basic troubleshooting
ResponsibilitiesResolve escalated issues, provide advanced supportHandle common inquiries, basic troubleshooting

Level 2 Technical Support Agents handle more complex technical problems and escalate issues from Level 1. They require additional technical knowledge and certifications. In contrast, Level 1 agents focus on basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy, with Level 2 agents providing more advanced assistance to ensure customer satisfaction.

More about Level 2 Technical Support Agent jobs
What job categories do people searching Level 2 Technical Support Agent jobs look for? The top searched job categories for Level 2 Technical Support Agent jobs are:
Level 2 Technical Support Agent jobs near you
Infographic showing various Level 2 Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 52% Full Time, 43% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Helpdesk Level 2 support | Fulltime

Helpdesk Level 2 support | Fulltime

Two95 International Inc.

Cherry Hill, NJ • On-site

$19.75 - $26.75/hr

Full-time

Posted 20 days ago

Job description

Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
  1. Respond to incoming support requests in a timely and courteous manner.
  2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
  3. Document and track all support requests in a helpdesk ticketing system.
  4. Escalate complex issues to higher-level support staff as needed.
  5. Install, configure, and maintain software applications and operating systems.
  6. Perform regular maintenance tasks on hardware and software systems.
  7. Provide end-user training on software applications and systems.
  8. Communicate technical information to non-technical users in a clear and concise manner.
  9. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
  10. Other duties as assigned.

Education, Licensure & Certifications:
  1. Bachelor's degree in computer science or related field preferred.
  2. CompTIA A+ certification or equivalent experience required.

Experience:
  1. 2+ years experience working in a helpdesk or technical support role.
  2. Tier 2 experience preferred.

Benefits
If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
TWO95 International logo

About TWO95 International

Sourced by ZipRecruiter

At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

2009

Social media

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