Technical Support Level 2
$34K - $43K/yr
General Description : level 2 desktop support * Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and ...
Technical Support Level 2
$34K - $43K/yr
General Description : level 2 desktop support * Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and ...
A $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week. Language: * Spanish (Required) Affirmative Action (AAP/EEO Statement): Nextlink is an Equal ...
A $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week. Language: * Spanish (Required) Affirmative Action (AAP/EEO Statement): Nextlink is an Equal ...
Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
... level, mission critical network environments • 2+ years of providing technical support to enterprise level customers • Bachelor's degree in a technical field and/or comparable industry ...
... level, mission critical network environments • 2+ years of providing technical support to enterprise level customers • Bachelor's degree in a technical field and/or comparable industry ...
IT Technical Support Agent
Las Vegas, NV · On-site
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... with level 2 Infratructure issues. This role is a technical position that will require good ...
IT Technical Support Agent
Las Vegas, NV · On-site
$40K - $66K/yr
As the IT Technical Support Agent you will be responsible to: In this role you will have ... with level 2 Infratructure issues. This role is a technical position that will require good ...
SCI Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information ...
SCI Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information ...
Tier 2 Technical Support
Lafayette, IN · On-site
... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...
Tier 2 Technical Support
Lafayette, IN · On-site
... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...
Technical Support
Tulsa, OK · On-site
$32K - $41K/yr
ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...
Technical Support
Tulsa, OK · On-site
$32K - $41K/yr
ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE TECH SUPPORT AGENT * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about ...
Tier II Technical Support
Bellingham, WA · On-site
$23 - $25/hr
The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...
Tier II Technical Support
Bellingham, WA · On-site
$23 - $25/hr
The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...
Technical Support(Level 2)
$38K - $48K/yr
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...
Technical Support(Level 2)
$38K - $48K/yr
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients. Key Responsibilities: * Provide timely and ...
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients. Key Responsibilities: * Provide timely and ...
Provide application support for IPCS and ensure it is operational during business hours Monitor ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...
Provide application support for IPCS and ensure it is operational during business hours Monitor ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...
LOCATIONLas Cruces, NMPOSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
LOCATIONLas Cruces, NMPOSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
LOCATIONWichita, KSPOSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
LOCATIONWichita, KSPOSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Wichita, KS · On-site
$11 - $14/hr
Wichita, KS TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support representative, you will ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Wichita, KS · On-site
$11 - $14/hr
Wichita, KS TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support representative, you will ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Dallas, TX · On-site
$13.10 - $17.25/hr
Dallas, TX TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support representative, you will ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Dallas, TX · On-site
$13.10 - $17.25/hr
Dallas, TX TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical support representative, you will ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Las Cruces, NM · On-site
$15/hr
LOCATION Las Cruces, NM POSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Entry-Level Technical Support Agent (Full-Time)
Las Cruces, NM · On-site
$15/hr
LOCATION Las Cruces, NM POSITION OVERVIEW TECHNICAL SUPPORT AGENT (FULL-TIME) As a technical ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Tier 2 serves as a key bridge between frontline support and expert-level engineering. Key ... Share technical findings with Tier 1 and Tier 3 teams Mentorship & Collaboration * Provide ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Tier 2 serves as a key bridge between frontline support and expert-level engineering. Key ... Share technical findings with Tier 1 and Tier 3 teams Mentorship & Collaboration * Provide ...
Role Overview The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting ...
Role Overview The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ... Deliver a high level of customer service to internal users, treating site teams as valued partners ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support ... Deliver a high level of customer service to internal users, treating site teams as valued partners ...
Level 2 Technical Support Agent information
See salary details
$10.82 - $12.63
5% of jobs
$12.63 - $14.44
13% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$14.44 - $16.26
16% of jobs
The median wage is $17.66 / hr.
$16.26 - $18.07
21% of jobs
$18.07 - $19.89
18% of jobs
$20.47 is the 75th percentile. Wages above this are outliers.
$19.89 - $21.70
7% of jobs
$21.70 - $23.51
7% of jobs
$23.51 - $25.33
5% of jobs
$25.33 - $27.14
2% of jobs
$27.14 - $28.96
3% of jobs
$28.96 - $30.77
2% of jobs
$10
$19
$30
How much do level 2 technical support agent jobs pay per hour?
As of Jul 22, 2026, the average hourly pay for level 2 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.
What are Level 2 Technical Support Agents?
Level 2 Technical Support Agents are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess advanced knowledge of products, systems, and troubleshooting techniques, and often work closely with engineering teams to resolve escalated problems. Their responsibilities may include diagnosing complex software or hardware issues, providing remote or onsite support, and documenting solutions. Level 2 agents play a critical role in ensuring customer satisfaction by efficiently resolving technical challenges beyond basic troubleshooting.
What are some common challenges faced by Level 2 Technical Support Agents and how are they typically addressed?
Level 2 Technical Support Agents often encounter complex technical issues that were not resolved at the initial support tier. A common challenge is troubleshooting nuanced system or software problems that require deeper analysis and sometimes collaboration with engineering teams. To address these, agents typically use advanced diagnostic tools, maintain detailed documentation, and participate in ongoing training. Open communication with colleagues and escalation protocols also help ensure that customer issues are resolved efficiently and accurately.
What are the key skills and qualifications needed to thrive as a Level 2 Technical Support Agent, and why are they important?
To thrive as a Level 2 Technical Support Agent, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a relevant IT certification or technical degree. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and effective communication set standout agents apart in this role. These skills and qualities are crucial for resolving complex technical issues efficiently and ensuring high customer satisfaction.
What is the difference between Level 2 Technical Support Agent vs Level 1 Technical Support Agent?
| Aspect | Level 2 Technical Support Agent | Level 1 Technical Support Agent |
|---|---|---|
| Credentials | Basic technical certifications, customer service skills | Entry-level certifications, basic troubleshooting skills |
| Work Environment | More complex technical issues, higher customer interaction | Initial contact, basic troubleshooting |
| Responsibilities | Resolve escalated issues, provide advanced support | Handle common inquiries, basic troubleshooting |
Level 2 Technical Support Agents handle more complex technical problems and escalate issues from Level 1. They require additional technical knowledge and certifications. In contrast, Level 1 agents focus on basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy, with Level 2 agents providing more advanced assistance to ensure customer satisfaction.
More about Level 2 Technical Support Agent jobs
What job categories do people searching Level 2 Technical Support Agent jobs look for? The top searched job categories for Level 2 Technical Support Agent jobs are:
$34K - $43K/yr
Contractor
Re-posted 5 days ago
Job description
Job Description
- Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
- Desired Experience : 5.00 yrs.
- General Description : level 2 desktop support
- Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and overtime.
- Skills & Qualification : Previous plant floor support.
Additional Information
Should have experience on Mobile Devices