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Level 2 Technical Support Agent Jobs (NOW HIRING)

Computech Corporation

Technical Support(Level 2)

Gardena, CA · On-site

$38K - $48K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$39K - $48K/yr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ... level two support, and problem management • Maintain professionalism and netiquette to ensure ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... 2 or advanced technical support experience Ability to obtain and maintain a Department of Energy (DOE) security clearance Must be a US Citizen. Additional Requirements Ability to lift and move ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Description of Position This is a full-time IT Technical Support position. Candidates are expected ... a Two or Four year degree in Computer Science, Engineering or IT related field of study are ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Description of Position This is a full-time IT Technical Support position. Candidates are expected ... a Two or Four year degree in Computer Science, Engineering or IT related field of study are ...

Resound Networks LLC

Be Seen First

Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies ... Maintain high level of organization and time management * Ability to adapt and thrive in a fast ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL

$17.50 - $23.25/hr

Provide basic technical assistance and escalate complex issues * Document customer interactions and ... Associate's degree (preferred), OR * 2-4 years of customer support or related experience, OR

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Level 2 Technical Support Agent information

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How much do level 2 technical support agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for level 2 technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are Level 2 Technical Support Agents?

Level 2 Technical Support Agents are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess advanced knowledge of products, systems, and troubleshooting techniques, and often work closely with engineering teams to resolve escalated problems. Their responsibilities may include diagnosing complex software or hardware issues, providing remote or onsite support, and documenting solutions. Level 2 agents play a critical role in ensuring customer satisfaction by efficiently resolving technical challenges beyond basic troubleshooting.

What are some common challenges faced by Level 2 Technical Support Agents and how are they typically addressed?

Level 2 Technical Support Agents often encounter complex technical issues that were not resolved at the initial support tier. A common challenge is troubleshooting nuanced system or software problems that require deeper analysis and sometimes collaboration with engineering teams. To address these, agents typically use advanced diagnostic tools, maintain detailed documentation, and participate in ongoing training. Open communication with colleagues and escalation protocols also help ensure that customer issues are resolved efficiently and accurately.

What are the key skills and qualifications needed to thrive as a Level 2 Technical Support Agent, and why are they important?

To thrive as a Level 2 Technical Support Agent, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a relevant IT certification or technical degree. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and effective communication set standout agents apart in this role. These skills and qualities are crucial for resolving complex technical issues efficiently and ensuring high customer satisfaction.

What is the difference between Level 2 Technical Support Agent vs Level 1 Technical Support Agent?

AspectLevel 2 Technical Support AgentLevel 1 Technical Support Agent
CredentialsBasic technical certifications, customer service skillsEntry-level certifications, basic troubleshooting skills
Work EnvironmentMore complex technical issues, higher customer interactionInitial contact, basic troubleshooting
ResponsibilitiesResolve escalated issues, provide advanced supportHandle common inquiries, basic troubleshooting

Level 2 Technical Support Agents handle more complex technical problems and escalate issues from Level 1. They require additional technical knowledge and certifications. In contrast, Level 1 agents focus on basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy, with Level 2 agents providing more advanced assistance to ensure customer satisfaction.

More about Level 2 Technical Support Agent jobs
What job categories do people searching Level 2 Technical Support Agent jobs look for? The top searched job categories for Level 2 Technical Support Agent jobs are:
Level 2 Technical Support Agent jobs near you
Infographic showing various Level 2 Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 52% Full Time, 43% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Technical Support(Level 2)

Technical Support(Level 2)

Computech Corporation

Gardena, CA • On-site

$38K - $48K/yr

Other

Posted 6 days ago

Job description

Job Description

Role Description :

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)


General Description :

This individual will support all Gardena R&D engineers / end-users with their desktop / office OA support needs as well as provide daily support for Data Center and ITD Project hands-on support.


Requirements/Must Have :

Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)



Additional Information

Must have experience on Mobile devices 

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