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Advanced Tech Support Agent Jobs (NOW HIRING)

Via

Support Agent

San Jose, CA

$30/hr

Via is using technology to transform transportation around the world. From changing a single person ... As a Support Agent, you will manage key aspects of our day-to-day transit operations. You - along ...

TEKsystems

Support Agent

Austin, TX

$28 - $30/hr

A Support analyst is responsible for day-to-day operations including triaging and processing ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

onPhase

Customer Support Agent (Tier 1)

Saint Petersburg, FL · On-site

$17.75 - $23.75/hr

Entry-Level Support Agent We're looking for tech-savvy problem solvers who enjoy helping people and are excited to kick off a career in the technology industry. As an Entry-Level Support Agent, you ...

Via

Support Agent

San Jose, CA · On-site

$30/hr

Via is using technology to transform transportation around the world. From changing a single person ... As a Support Agent, you will manage key aspects of our day-to-day transit operations. You - along ...

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Unafraid to approach guests to talk about the latest technology or services available to them? You ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

PAR Technology

Technical Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant ... PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ...

Victra Inc

Order Support Agent

Raleigh, NC

$18.25 - $24.25/hr

Unafraid to approach guests to talk about the latest technology or services available to them? You ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

TEKsystems

Support Agent

Austin, TX

$28 - $30/hr

A Support analyst is responsible for day-to-day operations including triaging and processing ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

MCI

Flood Support Contact Center Support Agent

Wichita, KS

$18.50 - $24.75/hr

Contact Center Support Agent MCI is one of the fastest-growing tech-enabled business services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

We build technology that helps contractors work smarter, scale faster, and deliver better ... Position Overview The Support Agent serves as the first point of contact for Leap customers ...

Atlean World

$17.25 - $23.25/hr

Customer Support Agent Atlean World is an HR SaaS Consultant that aims to promote multicultural ... We're hiring for one of the world's leading payment solutions and business technology providers.

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Advanced Tech Support Agent information

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$10

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How much do advanced tech support agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Advanced Tech Support Agent, and why are they important?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by Advanced Tech Support Agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.

What does an Advanced Tech Support Agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

More about Advanced Tech Support Agent jobs
What cities are hiring for Advanced Tech Support Agent jobs? Cities with the most Advanced Tech Support Agent job openings:
What job categories do people searching Advanced Tech Support Agent jobs look for? The top searched job categories for Advanced Tech Support Agent jobs are:
Advanced Tech Support Agent jobs near you
Infographic showing various Advanced Tech Support Agent job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 49% Full Time, 5% Part Time, 5% Temporary, 37% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Service Support Agent

Johnson Health Tech Retail Inc

Bloomington, MN

$20/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Description


Position Overview

Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don't have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately.


Responsibilities

Customer Service

Establish service, maintenance, contract call priorities and schedule accordingly.

Establish positive long-term relationships with customers and key members of commercial establishments

Assist customers on the phone, via email, and walk-ins(possibly live calls) 

Assist the retail sales in resolving customer or store issues 

Ensure that inventory is in stock before scheduling the service call and assist in ordering parts

Ensure that direct customer relationships are positive, productive and profitable


Service Support

Prepare reports as requested

Take all reasonable steps possible to minimize the amount of non-billable Service Technician time

Maintain cooperative working relationships with all company employees

Assist in the collections process for commercial and retail work performed by the service department

Ensure that we get the correct manufacturer warranty approvals before performing service work.

Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).

Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.

Forwarding service request to 3rd Party Service Providers, where we don't have Johnson Service technicians.

Miscellaneous office administrative duties

Additional duties assigned as needed

Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets

Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities


Requirements

Education:

High school degree or equivalent required


Experience:

1 - 2 years of customer service and or scheduling experience preferred


Other Requirements:

Advanced Microsoft Excel, Word, and Outlook skills necessary


Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities, including:

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more


 Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities. 

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