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Advanced Tech Support Agent Jobs (NOW HIRING)

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Technical Support Agent

Euless, TX

$18/hr

If you're tech-savvy, love solving problems, and want a role that builds real networking and ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

If you're tech-savvy, love solving problems, and want a role that builds real networking and ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

A Customer Support Agent will act as a liaison, provide product/services information and resolve ... Technology must be a passion * Ability to prioritize and manage time effectively; taking both calls ...

Mapco Express

Store Support Center Agent

Lawrenceville, GA · On-site

$20 - $22/hr

Store Support Center Agent Reports to: Help Desk Manager Job Type: Full Time Status: Non- Exempt ... Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest ...

SMMA

Advanced Technology Architect

Cambridge, MA · On-site

$85K - $130K/yr

Support the design and technical development for advanced technology projects from programming through construction administration. * Work closely with internal and external teams, including ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

A Customer Support Agent will act as a liaison, provide product/services information and resolve ... Technology must be a passion * Ability to prioritize and manage time effectively; taking both calls ...

SMMA

Advanced Technology Architect

Cambridge, MA · On-site

Support the design and technical development for advanced technology projects from programming through construction administration. * Work closely with internal and external teams, including ...

SMMA

Advanced Technology Architect

Cambridge, MA · On-site +1

$85K - $130K/yr

Support the design and technical development for advanced technology projects from programming through construction administration. * Work closely with internal and external teams, including ...

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Advanced Tech Support Agent information

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$10

$19

$30

How much do advanced tech support agent jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

What does an Advanced Tech Support Agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What are the key skills and qualifications needed to thrive as an Advanced Tech Support Agent, and why are they important?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by Advanced Tech Support Agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.
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What cities are hiring for Advanced Tech Support Agent jobs? Cities with the most Advanced Tech Support Agent job openings:
What job categories do people searching Advanced Tech Support Agent jobs look for? The top searched job categories for Advanced Tech Support Agent jobs are:
Advanced Tech Support Agent jobs near you
IT Support Specialist - North Shore

IT Support Specialist - North Shore

Bellwether Technology

Hammond, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 hours ago

Job description

Salary:

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team.


We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.


Essential Duties and Responsibilities:

  • Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
  • Manage deployment for enterprise-level workstations and tablets.
  • Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
  • Work with users to clarify information and set proper expectations.
  • Report client or quality concerns to management.
  • Active Directory user management.
  • Collaborate with team members to support client needs and service delivery goals.
  • Other responsibilities as assigned.


Requirements:

  • Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
  • Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite.
  • At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
  • Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing.
  • Ability to lift and transport computers and IT equipment as needed
  • Valid drivers license, reliable transportation, and willingness to travel to client sites within the region.
  • Ability to prioritize tasks and manage time effectively.
  • Team-oriented mindset and customer-first attitude.
  • Completion of some college coursework in IT, computer science, or a related field (degree preferred).


Beneficial Knowledge:

  • Experience with current versions of Windows Server.
  • Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.


Compensation & Benefits:

  • Competitive salary and performance-based bonuses
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid vacation, sick leave, and holidays
  • Certification and mileage reimbursement
  • Professional development opportunities and company-sponsored events
  • Friendly, business-casual work environment


Additional Information:

This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites.

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position.


Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.