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Advanced Tech Support Agent Jobs (NOW HIRING)

OhioHealth

IT Epic Support Agent

Columbus, OH · On-site

$20.75 - $28.50/hr

They are seeking an IT Epic Support Agent to provide on-site technical support and customer service ... as new technology solutions are introduced. • Provides input to continuous improvement ...

AccuLynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

Customer Support Agent AccuLynx is a fast-growing SaaS provider of CRM/project management software ... Technology must be a passion * Ability to prioritize and manage time effectively; taking both calls ...

MCI

Inbound Customer Service Agent

Killeen, TX

Customer Support Agent MCI is one of the fastest-growing tech-enabled business services companies ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

AutoNation

advanced tech

Chevrolet, KY

At AutoNation, we don't just service vehicles, we support the people who keep them running. As ... The performance of an Advanced Technician is measured by achieving: * Targeted production

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site

$17.75 - $23.75/hr

A Customer Support Agent will act as a liaison, provide product/services information and resolve ... Technology must be a passion * Ability to prioritize and manage time effectively; taking both calls ...

Acculynx

Full-Time Customer Support Agent

Beloit, WI · On-site +1

$17.75 - $23.75/hr

A Customer Support Agent will act as a liaison, provide product/services information and resolve ... Technology must be a passion * Ability to prioritize and manage time effectively; taking both calls ...

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Advanced Tech Support Agent information

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$10

$19

$30

How much do advanced tech support agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

What does an Advanced Tech Support Agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What jobs pay $10,000 a month without a degree?

Advanced Tech Support Agents can earn $10,000 or more per month through high-level technical skills, certifications, and experience, especially in specialized fields like cybersecurity or cloud services. Such roles often require strong problem-solving abilities, knowledge of specific tools, and sometimes certifications like CompTIA or Cisco, but they do not always require a traditional degree.

What does a tech support agent do?

A tech support agent assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use remote tools, document problems, and may require certifications or knowledge of specific systems to resolve technical problems efficiently.

How can I make 2000 a week working from home?

An Advanced Tech Support Agent can potentially earn $2,000 a week by working full-time, providing high-quality technical assistance, and gaining specialized skills or certifications. Increasing hourly rates, taking on multiple clients, or working for companies that pay premium rates can also help reach this income level, especially with experience and efficiency. However, achieving this consistently depends on workload, skill level, and market demand.

What are the key skills and qualifications needed to thrive as an Advanced Tech Support Agent, and why are they important?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by Advanced Tech Support Agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.

What jobs pay 2000 a day?

Advanced Tech Support Agents typically do not earn $2000 a day; such high daily earnings are more common in specialized roles like freelance consultants, high-level executives, or entrepreneurs. Certain freelance or contract positions in IT, cybersecurity, or consulting can reach this level with extensive experience, certifications, and a strong client base. Most standard tech support roles offer lower daily rates, but advanced or specialized positions may command higher compensation through project-based or consulting work.
More about Advanced Tech Support Agent jobs
What cities are hiring for Advanced Tech Support Agent jobs? Cities with the most Advanced Tech Support Agent job openings:
What job categories do people searching Advanced Tech Support Agent jobs look for? The top searched job categories for Advanced Tech Support Agent jobs are:
Advanced Tech Support Agent jobs near you
Infographic showing various Advanced Tech Support Agent job openings in the United States as of June 2026, with employment types broken down into 3% Internship, 3% As Needed, 79% Full Time, 3% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Design Software Support Agent

Design Software Support Agent

Johnson, Mirmiran & Thompson (JMT)

Virginia Beach, VA • On-site

Full-time

Posted 10 days ago

Job description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record's list of the Top 500 Design Firms.

Position summary:The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Essential Functions and Responsibilities 

  • Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
  • Assist in migrating projects to newer software versions of design applications as needed.
  • Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements. 
  • Assist users by providing technical support and troubleshooting within design applications.
  • Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
  • Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.

Nonessential Functions and Responsibilities 

  • Perform other related duties as assigned 

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