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Advanced Tech Support Agent Jobs (NOW HIRING)

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team. As a Tier 1 Technical Product Support Agent you provide the initial Technical ...

Allied Universal

Customer Support Agent

Wyoming, MI · On-site

$18/hr

Customer Support Agent Job Locations US-MI-Wyoming Requisition ID 2026-1620317 Category (Portal ... We integrate advanced technology - video surveillance, electronic access control, alarm monitoring ...

ARQAI LLC

Customer Support Agent

Fort Myers, FL · On-site

$24 - $28/hr

Customer Support Agent Arqai Fort Myers, Fl $24 - $28 an hour - Full-time At ArqAi , we don't just install technology -- we create luxury living experiences powered by cutting-edge smart home systems.

ARQAI LLC

Customer Support Agent

Fort Myers, FL · On-site

$24 - $28/hr

Customer Support Agent Arqai Fort Myers, Fl $24 - $28 an hour - Full-time At ArqAi , we don't just install technology -- we create luxury living experiences powered by cutting-edge smart home systems.

PAR Technology

Technical Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant ... PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ...

Technology&

Customer Support Agent - ONSITE

Manhattan, NY · On-site

$18 - $20/hr

Training & development Customer Support Agent - ONSITE Location: Manhattan, New York Employment ... Ensure a positive and helpful customer experience Equal Opportunity Employer Technology& is proud ...

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Unafraid to approach guests to talk about the latest technology or services available to them? You ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

We build technology that helps contractors work smarter, scale faster, and deliver better ... Position Overview The Support Agent serves as the first point of contact for Leap customers ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

If you're tech-savvy, love solving problems, and want a role that builds real networking and ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

If you're tech-savvy, love solving problems, and want a role that builds real networking and ... Growth path into advanced technical support, quality assurance, leadership, training, or field ...

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All JobsAdvanced Tech Support Agent Jobs

Advanced Tech Support Agent information

See salary details

$10

$19

$30

How much do advanced tech support agent jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

What does an Advanced Tech Support Agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What are the key skills and qualifications needed to thrive as an Advanced Tech Support Agent, and why are they important?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by Advanced Tech Support Agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.
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Advanced Tech Support Agent jobs near you

Technical Product Support Agent

Revelyst

San Diego, CA • On-site, Remote

$21 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Description

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team.

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the Technical Product Support Supervisor.

As the Technical Product Support Agent, you will have an opportunity to:

  • Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
  • Work with end users to understand, diagnose, and resolve Golf Data questions.
  • Work to document incoming customer issues for reporting
  • Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
  • Work with customers and manufactures to organize returns and any replacement or repairs.
  • Work with end users to process and upsell new items.

You Have:

  • College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
  • Working knowledge of Android, iOS, database usage, and audio-visual setup
  • Strong verbal and written communication skills.
  • Ability to quickly assess client requests and identify solutions.
  • Strong customer-focused orientation. Attention to detail.
  • Ability to work a task with a team to completion.
  • Ability to research and resolve issues, self-starter.
  • Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
  • Previous computer or customer support experience.
  • Computer Networking Experience a Plus!

GOLF KNOWLEDGE IS A PLUS!!!

Pay Range:

Hourly Rate: $21.00 - $22.50

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled

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