ZipRecruiter

Log In

1

Advanced Tech Support Agent Jobs (NOW HIRING)

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide ... Our platform serves as the technology backbone for modern transit networks, transforming antiquated ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

HID Global

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to ... We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ...

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

Customer Support Agent Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint ...

PAR Technology

Technical Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant ... PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ...

Victra Inc

Order Support Agent

Raleigh, NC · On-site

$18.25 - $24.25/hr

Unafraid to approach guests to talk about the latest technology or services available to them? You ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Unafraid to approach guests to talk about the latest technology or services available to them? You ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

We build technology that helps contractors work smarter, scale faster, and deliver better ... Position Overview The Support Agent serves as the first point of contact for Leap customers ...

ESC Virtual

Virtual Support Agent

$23K - $40K/yr

Virtual Support Agent Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents ... Must be willing to submit to standard background check, drug test, technology check and voice ...

Globale-Services

Merchant Support Agent

Atlanta, GA · On-site

$18 - $24/hr

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined ... We're looking for a Merchant Support Agent to join our growing team in Atlanta . In this role, you ...

previous pagenext page

Showing results 21-40

All JobsAdvanced Tech Support Agent Jobs

Advanced Tech Support Agent information

See salary details

$10

$19

$30

How much do advanced tech support agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for advanced tech support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does an advanced tech support agent do?

An Advanced Tech Support Agent is responsible for assisting customers with complex technical issues related to products or services, often after initial troubleshooting has failed. They use in-depth knowledge to diagnose and resolve software, hardware, or network problems, and may also provide guidance on system upgrades and integrations. In addition to resolving technical issues, they document cases, escalate unresolved problems, and sometimes train other support staff. Their primary goal is to ensure customer satisfaction by providing expert solutions in a timely manner.

What are the key skills and qualifications needed to thrive as an advanced tech support agent?

To thrive as an Advanced Tech Support Agent, you need deep technical troubleshooting skills, knowledge of operating systems and networking, and typically a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified. Proficiency with ticketing systems, remote desktop tools, and diagnostic software is essential for resolving complex technical issues. Strong problem-solving abilities, patience, and excellent communication skills help agents deliver effective support and build customer trust. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and supporting organizational IT infrastructure.

What are some common challenges faced by advanced tech support agents, and how can they be managed effectively?

Advanced Tech Support Agents often encounter complex technical issues that require in-depth troubleshooting and creative problem-solving. A major challenge is handling escalated cases where previous support levels could not resolve the problem, which can be stressful and time-sensitive. Effective communication, strong product knowledge, and continuous learning are key to managing these challenges. Collaborating with engineering teams and utilizing internal documentation also helps ensure timely and accurate resolutions while maintaining customer satisfaction.

What is the difference between Advanced Tech Support Agent vs Tech Support Specialist?

AspectAdvanced Tech Support AgentTech Support Specialist
Required CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsOften requires similar certifications; entry-level roles may not require advanced certifications
Work EnvironmentProvides technical support via phone, chat, or remote access; may handle complex issuesHandles customer inquiries, troubleshooting, and basic technical issues, often in call centers
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsCommon in retail, telecom, and IT support departments

The main difference is that Advanced Tech Support Agents typically handle more complex technical issues and may require additional certifications, whereas Tech Support Specialists focus on basic troubleshooting and customer support. Both roles are essential in tech support environments, but the Advanced Tech Support Agent often deals with more technical depth and problem resolution.

More about Advanced Tech Support Agent jobs

What job categories do people searching Advanced Tech Support Agent jobs look for?

The top searched job categories for Advanced Tech Support Agent jobs are:

Advanced Tech Support Agent jobs near you
Infographic showing various Advanced Tech Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Customer Support Agent

via.com

Baton Rouge, LA • On-site

$18/hr

Other

Posted 14 days ago

Job description

Customer Support Agent

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it - helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

What You'll Do:

  • Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
  • Schedule and book rides for passengers, delivering smooth and efficient customer experience
  • Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
  • Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
  • Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Tech savvy, able to learn new software and adapt to changes
  • An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
  • Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
  • Proactive, observant, and keen to improve: if something's not working, you come up with a better way while being able to anticipate and prevent problems before they start
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
  • Ownership mentality: take full responsibility for delivering great service to customers
  • Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

What We Offer:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $18/hour, 8am-4:30pm M-F

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply