ZipRecruiter

Log In

1

Virtual Chat Agent Jobs in Kentucky (NOW HIRING)

Lumimeds

$101K - $139K/yr

Virtual Care Interfaces: Implementing WebRTC video components, real-time secure messaging, and low ... chat interfaces, or AI-assisted input flows using OpenAI or Anthropic APIs. * Claude Agent Teams:

All JobsChat Agent JobsVirtual Chat Agent JobsVirtual Chat Agent Jobs in Kentucky

Virtual Chat Agent information

See Kentucky salary details

$4

$14

$21

How much do virtual chat agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual chat agent in Kentucky is $14.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.68 per hour, depending on experience, location, and employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Kentucky? The most popular types of Chat Agent jobs in Kentucky are:
What are popular job titles related to Virtual Chat Agent jobs in Kentucky? For Virtual Chat Agent jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Kentucky look for? The top searched job categories for Virtual Chat Agent jobs in Kentucky are:
What cities in Kentucky are hiring for Virtual Chat Agent jobs? Cities in Kentucky with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Kentucky as of August 2026, with employment types broken down into 72% Full Time, 8% Part Time, and 20% Contract. Highlights an 40% In-person, and 60% Remote job distribution, with an average salary of $30,975 per year, or $14.9 per hour.

Senior Frontend Engineer (Next.js & React, AI-Native) - Remote

Lumimeds

Remote

$101K - $139K/yr

Other

Re-posted 6 days ago

Job description

Platform & Product Engineering - LumiMeds
Location: Remote / Hybrid
Seniority: Mid-Level / Senior (Individual Contributor)
 
Role Overview

LumiMeds is a high-growth telehealth platform building the next generation of virtual telehealth infrastructure. We are looking for an AI-First Frontend Engineer who builds beautiful, performant, and clinically reliable interfaces -and uses AI to do it at a pace that consistently surprises people.

You are not a designer who codes, nor a utility developer who ships components on request. You are an engineer who can translate a Figma frame into a pixel-perfect, highly performant Next.js experience, architect the state model behind it, and use AI tooling to compress a week of work into a day. You know how to direct Claude agent teams to handle parallelizable work - generating component variants, writing test suites, auditing accessibility - so you can stay focused on the decisions that require human judgment. You will balance 90% hands-on coding with 10% mentorship, and you are expected to set the bar for frontend quality and velocity on the team.

Core Technical Domains

You will own the user-facing layer across our consumer and clinical platforms:

  • Performant Marketing & E-commerce: Engineering lightning-fast, SEO-optimized storefronts and landing pages. You treat Core Web Vitals as a first-class deliverable.
  • Clinical Web Application (EMR & Provider Portal): Building the "Clinical OS" - complex, state-heavy interfaces where data integrity and reliability are non-negotiable.
  • AI-Powered UI Features: Implementing streaming LLM responses, real-time clinical summaries, and conversational interfaces embedded into patient and provider flows.
  • Virtual Care Interfaces: Implementing WebRTC video components, real-time secure messaging, and low-latency async consultation flows.
  • Design System & Motion: Maintaining a component library using Framer Motion to produce purposeful animations that make the platform feel premium and intuitive.
Key Responsibilities
  • AI-Augmented Frontend Development: Use Cursor, Copilot, and LLMs as first-class tools to generate components, write tests, and iterate on UI logic at high velocity. Prompt quality is part of the craft.
  • Claude Agent Team Orchestration: Coordinate Claude agent teams via the Claude Agent SDK to execute parallelizable frontend work - generating component variants, writing test suites, auditing accessibility, and producing design-to-code translations at scale. You know how to structure agent prompts, verify outputs, and integrate agent-generated code into the production codebase reliably.
  • Aesthetic Engineering: Translate high-fidelity Figma designs into pixel-perfect, responsive experiences that hold visual integrity across all device sizes and breakpoints.
  • Performance Ownership: Own Core Web Vitals - optimize LCP, INP, and bundle size. Understand hydration, streaming SSR, and caching strategies at a deep level.
  • AI UI Integration: Build and maintain frontend interfaces that consume LLM outputs - streaming text, structured responses, tool-call results - in ways that feel fluid and reliable to end users.
  • State Architecture: Design resilient client-side state capable of handling real-time clinical data, optimistic updates, and complex form flows across the patient journey.
  • Compliance & Security: Ensure all interfaces meet HIPAA/SOC2 standards, with a focus on secure data handling, audit trails, and PII protection.
Required Hard Skills & Tech Stack
  • Next.js Mastery: Expert-level knowledge of the App Router, Server Components (RSC), and sophisticated caching/streaming strategies.
  • The "Beautiful Web" Stack: Expert proficiency in Tailwind CSS and Framer Motion for fluid, high-end interfaces.
  • Performance Optimization: Proven track record optimizing bundle sizes, hydration cycles, and Lighthouse scores.
  • State Management: Expertise in TanStack Query (server state) and Zustand (client state).
  • LLM UI Patterns: Experience building streaming response UIs, chat interfaces, or AI-assisted input flows using OpenAI or Anthropic APIs.
  • Claude Agent Teams: Hands-on experience building and directing Claude agent teams using the Claude Agent SDK - from bulk component generation to automated visual regression and test coverage. You can design an agent pipeline, define subagent roles, and validate the output before it lands in production.
  • AI Dev Tooling: Daily active use of Cursor, GitHub Copilot, or equivalent. Strong opinions on how to use AI for component generation, refactoring, and test writing.
  • Browser Fundamentals: Deep understanding of the DOM, rendering pipeline, and HIPAA-compliant data handling in the browser.
Candidate Qualifications
  • 3+ years of professional frontend engineering experience.
  • AI-Native Workflow: You can demonstrate concretely how AI has accelerated your frontend output. Examples or portfolio required.
  • The Dual-Threat Portfolio: Proven experience building both visually polished, high-traffic marketing sites and complex, data-driven SaaS applications.
  • Uncompromising Eye for Detail: You notice when spacing is off by 2px and care enough to fix it. Typography, micro-interactions, and motion are part of your craft.
  • High Agency: Ability to self-direct, operate in ambiguity, and make high-leverage frontend decisions without constant supervision.
  • Communication: Professional proficiency in English for technical documentation and cross-functional collaboration.

Why Join LumiMeds?

  • AI as Infrastructure: We don't bolt AI on - it's embedded in how we build. You'll be encouraged and expected to use every tool available to ship faster and better.
  • Design-Forward Culture: We believe healthcare should be beautiful. You'll have the technical freedom to build a premium brand experience without compromise.
  • Direct Impact: Fast, intuitive, and beautiful interfaces directly affect patient outcomes and provider efficiency.

Apply