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Live Chat Support Agent Jobs in Kentucky (NOW HIRING)

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...

Empower AI

$106 - $164/hr

... live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools * Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives. * Ability ...

New

Google Inc.

$190 - $230/hr

... Live Chat). * Act as the primary product partner for external sports leagues and media rights holders, ensuring our product roadmap supports our joint goals. Google is proud to be an equal ...

Halma p.l.c

$70 - $95/hr

Support customers through phone, email, live chat, remote sessions, and other support channels. Monitor support queues and ensure service level agreements (SLAs) are achieved for response and ...

New

Halma plc

$65 - $110/hr

Support customers through phone, email, live chat, remote sessions, and other support channels. Monitor support queues and ensure service level agreements (SLAs) are achieved for response and ...

New

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Kentucky

Live Chat Support Agent information

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How much do live chat support agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for live chat support agent in Kentucky is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $18.99 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Kentucky?

For Live Chat Support Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Kentucky look for?

The top searched job categories for Live Chat Support Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Live Chat Support Agent jobs?

Cities in Kentucky with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Kentucky as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $34,449 per year, or $16.6 per hour.

CX Support Team Lead

Louisville, KY • On-site

Generation Tux
Apparel and Accessories Stores • 51 - 200 employees
Learn more about Generation Tuxexternal

Other

Re-posted 29 days ago

Job description

Customer Experience Manager

Generation Tux is currently looking for management-quality team members to join our Customer Experience division. Applicants should be reliable, hard-working, detail-oriented, and able to problem-solve. A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level execution.

Expectations

  • Responsible for maintaining a high level of professionalism and working to establish a positive rapport
  • Supervise service-oriented telephone, email, and chat support operations
  • Supervise staff performance and effectiveness using call center best practice metrics
  • Assist in the resolution of escalated customer situations - be the final point for customer escalations
  • Subject matter expert in areas of fit and style as related to men's formalwear
  • Subject matter expert on customer service systems, workflows, and business rules
  • Motivate, mentor, and coach staff, providing feedback and recommendations for continuous improvement
  • Communicate effectively with departmental leadership and other stakeholders
  • Hold staff accountable for delivering on expected work output- quantity and quality
  • Schedule and monitor agent breaks
  • Participate in phone screen and interview process- influence hiring decisions

Requirements

  • Experience in a leadership role preferred (people or process management)
  • 1+ year in customer service experience (retail, call center, other)
  • Effective negotiation and persuasion skills
  • Excellent verbal and written communication skills
  • Ability to think "outside the box"
  • Strong relationship-building and motivational skills
  • Must be self-motivated, organized, and able to work independently to meet goals
  • Technology and web-savvy
  • Provide coaching feedback and analyze statistics
  • Flexible schedule availability, including nights and weekends
  • Internal applicants should not be on corrective action

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.

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