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Email Chat Support Jobs in Kentucky (NOW HIRING)

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...

Jobtailor

$95 - $130/hr

Design, write, and A/B test email and chat follow-up sequences * Manage no-show recovery, rebooking ... Run calibration sessions and join live deals when representatives need support * Own the sales ...

New

LifeStance Health

IT Field Support Technician

Frankfort, KY · On-site

$24.75 - $28.50/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

LifeStance Health

IT Field Support Technician

Frankfort, KY · On-site

$24.75 - $28.50/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

ResponsibilitiesRespond to IT service requests to our contact center via email, chat and/or ... Actively supports and complies with all components of the compliance program, including, but not ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Kentucky

Email Chat Support information

See Kentucky salary details

$12

$22

$38

How much do email chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for email chat support in Kentucky is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.62 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Kentucky?

The most popular types of Email Chat Support jobs in Kentucky are:

What are popular job titles related to Email Chat Support jobs in Kentucky?

For Email Chat Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Kentucky look for?

The top searched job categories for Email Chat Support jobs in Kentucky are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Kentucky as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $47,056 per year, or $22.6 per hour.

CX Support Team Lead

Generation Tux

Louisville, KY • On-site

Other

Re-posted 22 days ago

Job description

Customer Experience Manager

Generation Tux is currently looking for management-quality team members to join our Customer Experience division. Applicants should be reliable, hard-working, detail-oriented, and able to problem-solve. A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level execution.

Expectations

  • Responsible for maintaining a high level of professionalism and working to establish a positive rapport
  • Supervise service-oriented telephone, email, and chat support operations
  • Supervise staff performance and effectiveness using call center best practice metrics
  • Assist in the resolution of escalated customer situations - be the final point for customer escalations
  • Subject matter expert in areas of fit and style as related to men's formalwear
  • Subject matter expert on customer service systems, workflows, and business rules
  • Motivate, mentor, and coach staff, providing feedback and recommendations for continuous improvement
  • Communicate effectively with departmental leadership and other stakeholders
  • Hold staff accountable for delivering on expected work output- quantity and quality
  • Schedule and monitor agent breaks
  • Participate in phone screen and interview process- influence hiring decisions

Requirements

  • Experience in a leadership role preferred (people or process management)
  • 1+ year in customer service experience (retail, call center, other)
  • Effective negotiation and persuasion skills
  • Excellent verbal and written communication skills
  • Ability to think "outside the box"
  • Strong relationship-building and motivational skills
  • Must be self-motivated, organized, and able to work independently to meet goals
  • Technology and web-savvy
  • Provide coaching feedback and analyze statistics
  • Flexible schedule availability, including nights and weekends
  • Internal applicants should not be on corrective action

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.

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