CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...
CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...
Non-Profit Donation Agent (Remote Independent Contractor)
Lexington, KY · On-site +1
$11 - $15/hr
... email, ticket, and chat support available with varied pay rates - Flexible hours with 24/7 availability Employment Type: CONTRACTOR
Non-Profit Donation Agent (Remote Independent Contractor)
Lexington, KY · On-site +1
$11 - $15/hr
... email, ticket, and chat support available with varied pay rates - Flexible hours with 24/7 availability Employment Type: CONTRACTOR
Senior Support Specialist
Fort Knox, KY · On-site
$22.26 - $27.82/hr
Manage the day-to-day operations for channels within MRB including via phone, chat, and e-service ... through email, messaging, and meeting participation. Navigates multiple systems with ease.
Senior Support Specialist
Fort Knox, KY · On-site
$22.26 - $27.82/hr
Manage the day-to-day operations for channels within MRB including via phone, chat, and e-service ... through email, messaging, and meeting participation. Navigates multiple systems with ease.
Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...
Supervise service-oriented telephone, email, and chat support operations * Supervise staff performance and effectiveness using call center best practice metrics * Assist in the resolution of ...
IT Support Technician
Louisville, KY · On-site
$35K - $45K/yr
IT Support Technician Reports to : Service Manager Hours Required : Full Time (40 hours per week ... Excellent communication skills when interacting with customers via phone, email, chat is essential.
IT Support Technician
Louisville, KY · On-site
$35K - $45K/yr
IT Support Technician Reports to : Service Manager Hours Required : Full Time (40 hours per week ... Excellent communication skills when interacting with customers via phone, email, chat is essential.
IT Support Technician (Lexington)
$21.25 - $29.25/hr
IT Support Technician (Lexington) Reports to : Service Manager Hours Required : Full Time (40 hours ... Excellent communication skills when interacting with customers via phone, email, chat is essential.
IT Support Technician (Lexington)
$21.25 - $29.25/hr
IT Support Technician (Lexington) Reports to : Service Manager Hours Required : Full Time (40 hours ... Excellent communication skills when interacting with customers via phone, email, chat is essential.
Experience supporting customers through chat and email channels. * Proficiency with Microsoft Excel and other Microsoft Office applications. * Bilingual language skills. Key Skills * Customer Service
Experience supporting customers through chat and email channels. * Proficiency with Microsoft Excel and other Microsoft Office applications. * Bilingual language skills. Key Skills * Customer Service
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
Quick apply
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
... chat or email as customer response channel a plus • Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat ...
... chat or email as customer response channel a plus • Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat ...
... chat or email as customer response channel a plus • Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat ...
... chat or email as customer response channel a plus • Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat ...
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
Quick apply
Prior experience using chat or email as customer response channel a plus * Bilingual is desired Skills Customer service, Customer support, Call center, Customer service oriented, Customer service ...
Recovery Support Coordinator
Somerset, KY · On-site
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
New
Recovery Support Coordinator
Somerset, KY · On-site
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
New
Recovery Support Coordinator
Somerset, KY · On-site
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
New
Recovery Support Coordinator
Somerset, KY · On-site
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
New
Helpdesk Tech
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Helpdesk Tech
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Helpdesk Tech
Louisville, KY · On-site
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Helpdesk Tech
Louisville, KY · On-site
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Helpdesk Tech
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Helpdesk Tech
$19.25 - $26/hr
Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...
New
Recovery Support Coordinator
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
Recovery Support Coordinator
$40K - $42K/yr
... SMS, email, chat, etc.). * Participate in weekly interdisciplinary team meetings and ongoing ... Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select ...
Customer Service Representative - Full Time
Louisville, KY · On-site
$14.75 - $20/hr
In this role, you will support customers by phone and email, answer questions, resolve issues, and ... Ability and knowledge using computers and various platforms(email, chat, social media) to answer ...
Customer Service Representative - Full Time
Louisville, KY · On-site
$14.75 - $20/hr
In this role, you will support customers by phone and email, answer questions, resolve issues, and ... Ability and knowledge using computers and various platforms(email, chat, social media) to answer ...
Customer Service Representative - Full Time
$14.75 - $20/hr
In this role, you will support customers by phone and email, answer questions, resolve issues, and ... Ability and knowledge using computers and various platforms(email, chat, social media) to answer ...
Customer Service Representative - Full Time
$14.75 - $20/hr
In this role, you will support customers by phone and email, answer questions, resolve issues, and ... Ability and knowledge using computers and various platforms(email, chat, social media) to answer ...
Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings, and other communication methods necessary to support organizational operations. EQUIPMENT USED ...
Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings, and other communication methods necessary to support organizational operations. EQUIPMENT USED ...
Email Chat Support information
See Kentucky salary details
$12.53 - $14.92
14% of jobs
$16.17 is the 25th percentile. Wages below this are outliers.
$14.92 - $17.31
21% of jobs
$17.31 - $19.70
14% of jobs
The median wage is $19.84 / hr.
$19.70 - $22.09
18% of jobs
$23.72 is the 75th percentile. Wages above this are outliers.
$22.09 - $24.48
12% of jobs
$24.48 - $26.88
6% of jobs
$26.88 - $29.27
4% of jobs
$29.27 - $31.66
3% of jobs
$31.66 - $34.05
3% of jobs
$34.05 - $36.44
3% of jobs
$36.44 - $38.83
1% of jobs
$12
$22
$38
How much do email chat support jobs pay per hour?
As of Aug 2, 2026, the average hourly pay for email chat support in Kentucky is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.62 per hour, depending on experience, location, and employer.
What does a typical workday look like for someone in an Email Chat Support role?
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
What is an Email Chat Support job?
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
What are the most commonly searched types of Email Chat Support jobs in Kentucky? The most popular types of Email Chat Support jobs in Kentucky are:
What are popular job titles related to Email Chat Support jobs in Kentucky? For Email Chat Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Kentucky look for? The top searched job categories for Email Chat Support jobs in Kentucky are:
Job description
LOCATION: Onsite
REPORTS TO: Inbound Call Center Manager
TYPE: Hourly, Non-Exempt
DEPARTMENT: Customer Service
Generation Tux is currently looking for management-quality team members to join our Customer Experience division. Applicants should be reliable, hard-working, detail-oriented, and able to problem-solve. A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level execution.
EXPECTATIONS
Requirements
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.
REPORTS TO: Inbound Call Center Manager
TYPE: Hourly, Non-Exempt
DEPARTMENT: Customer Service
Generation Tux is currently looking for management-quality team members to join our Customer Experience division. Applicants should be reliable, hard-working, detail-oriented, and able to problem-solve. A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level execution.
EXPECTATIONS
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport
- Supervise service-oriented telephone, email, and chat support operations
- Supervise staff performance and effectiveness using call center best practice metrics
- Assist in the resolution of escalated customer situations - be the final point for customer escalations
- Subject matter expert in areas of fit and style as related to men's formalwear
- Subject matter expert on customer service systems, workflows, and business rules
- Motivate, mentor, and coach staff, providing feedback and recommendations for continuous improvement
- Communicate effectively with departmental leadership and other stakeholders
- Hold staff accountable for delivering on expected work output- quantity and quality
- Schedule and monitor agent breaks
- Participate in phone screen and interview process- influence hiring decisions
Requirements
- Experience in a leadership role preferred (people or process management)
- 1+ year in customer service experience (retail, call center, other)
- Effective negotiation and persuasion skills
- Excellent verbal and written communication skills
- Ability to think "outside the box"
- Strong relationship-building and motivational skills
- Must be self-motivated, organized, and able to work independently to meet goals
- Technology and web-savvy
- Provide coaching feedback and analyze statistics
- Flexible schedule availability, including nights and weekends
- Internal applicants should not be on corrective action
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.
About Generation Tux
Sourced by ZipRecruiter
Industry
Apparel and accessories stores
Company size
51 - 200 Employees
Headquarters location
Louisville, KY, US
Year founded
2015