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Email Chat Support Jobs in Kentucky (NOW HIRING)

Radial Inc.

Client Services Representative

Louisville, KY · On-site

$50K - $85K/yr

... support of the fulfillment Site Director. * Assisting customers in resolving all questions and ... Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ...

HealthCare Support

Pharmacist

Campbellsville, KY · On-site

$65 - $69/hr

Call: 407-478-5896 Email: marissa.althauser@healthcaresupport.com Schedule a time to chat here: Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all ...

Neura Market

$140 - $174/hr

... email, Slack, chat, and/or phone * You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: * Technical breadth and depth in ClickHouse open-source ...

New

Radial

Client Service Representative

Louisville, KY · On-site

$50K - $85K/yr

... support of the fulfillment Site Director. * Assisting customers in resolving all questions and ... Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ...

pds

IT Operations Technician I

Louisville, KY · On-site

$30 - $34/hr

Provide technical support via phone, email, chat, ticketing systems, and in person * Support both onsite employees and remote locations * Install, configure, test, and support IT infrastructure and ...

Radial

Be Seen First

Client Services Representative

Walton, KY · On-site

$65K - $88K/yr

... support of the fulfillment Site Director. * Assisting customers in resolving all questions and ... Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ...

HealthCare Support

Pharmacist

Brandenburg, KY · On-site

$65 - $69/hr

Schedule a quick chat: * Call me: 407-478-5893 * Email me: Angela.Drye@healthcaresupport.com Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all ...

Sutherland

Associate Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Answer, evaluate, and prioritize incoming support requests across phone, email, and chat. * Provide Tier-1 troubleshooting for password resets, printer setup, break/fix instructions, LMS access, and ...

HealthCare Support

Pharmacist

Elizabethtown, KY · On-site

$65 - $69/hr

Schedule a quick chat: * Call me: 407-478-5893 * Email me: Angela.Drye@healthcaresupport.com Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Kentucky

Email Chat Support information

See Kentucky salary details

$12

$22

$38

How much do email chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for email chat support in Kentucky is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.62 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Kentucky?

The most popular types of Email Chat Support jobs in Kentucky are:

What are popular job titles related to Email Chat Support jobs in Kentucky?

For Email Chat Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Kentucky look for?

The top searched job categories for Email Chat Support jobs in Kentucky are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Kentucky as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $47,056 per year, or $22.6 per hour.

Clinical Systems Manager - IS - Full Time - 1st Shift

Ephraim McDowell Health

Danville, KY • On-site

Full-time

Re-posted 12 days ago

Job description

JOB SUMMARY:
The Clinical Systems Manager (CSM) supervises the Clinical Systems Analysts and coordinates scheduling and department coverage for the clinical unit of the Information Services Department. This position is responsible for the implementation and management of clinical information systems for Ephraim McDowell Health, manages clinical systems within the Information Services Department, and coordinates resources as needed. The Clinical Systems Manager ensures clinical applications support patient care, regulatory compliance, operational efficiency, and organizational goals. Exhibits the F.I.R.S.T. Values (Friendliness, Innovation, Respect, Service, and Trust).
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Develops and maintains a strong team environment between clinical departments and Information Services.
  • Provides leadership and mentorship to Clinical Systems Analysts to promote independent functioning across supported clinical applications.
  • Supervises Clinical Systems Analysts, including performance evaluations, coaching, and corrective action as necessary.
  • Leads project teams and user groups toward common objectives.
  • Demonstrates initiative and responsibility to develop personal, leadership, and professional goals and objectives and determines methods to achieve those goals.
  • Facilitates teamwork and serves as a lead on projects and organizational initiatives.
  • Accepts and responds to change while maintaining a positive attitude.
  • Displays professional Information Services practices and a desire to expand skill sets.
  • Demonstrates conflict resolution skills.
  • Participates on assigned teams, committees, and work groups.
  • Maintains awareness of verbal and non-verbal communication in interactions with associates, departments, customers, physicians, patients, and families.
  • Collaborates and communicates effectively and positively.
  • Demonstrates empathy and understanding in the communication of issues.
  • Communicates with vendors regarding service requests, enhancement requests, and troubleshooting assistance.
  • Analyzes processes, systems, and workflows and effectively plans work tasks and strategies.
  • Effectively organizes workload and manages time to meet deadlines.
  • Monitors supported clinical applications for efficient utilization and alerts.
  • Provides education and training related to supported applications and maintains current educational materials.
  • Demonstrates strong time management and organizational skills.
  • Participates in hospital-wide committees and meetings, particularly in areas enhanced by information technology.
  • Documents projects, functions, processes, procedures, and meeting minutes.
  • Establishes and maintains a positive team environment through leadership and mentoring.
  • Maintains awareness of current and emerging trends in information systems and computer technology, particularly advances related to supported applications.
  • Understands, promotes, and follows security protocols.
  • Performs all other duties and special projects as assigned.

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:
Work is performed in an office and healthcare environment utilizing computer systems and related technology. Must be able to move or position up to 25 pounds independently. Must be able to work in high-stress situations with frequent interruptions. Travel may be required to organizational locations as needed.
CONTACTS WITH OTHERS:
Frequent interaction with associates, contracted support staff, vendors, physicians, patients, families, and representatives of other healthcare organizations. Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings, fax, and other communication methods necessary to support organizational operations.
EQUIPMENT USED/SPECIAL SKILLS REQUIRED:
Knowledge of clinical information systems. Proficiency with personal computers, laptops, virtual desktops, tablets, and related hardware and software. Excellent oral and written communication skills required.
MINIMUM QUALIFICATIONS OR EQUIVALENTS:
Education: Bachelor's Degree preferred in a medical, information systems, or related field.
Experience: Three or more years of information systems management experience preferred. Experience with EHR and practice management systems, data analysis, project management, workflow design, application development, testing, and implementation preferred. Must possess strong analytical, organizational, problem-solving, communication, customer service, project management, and team-building skills. Ability to manage multiple concurrent projects and effectively communicate with executives, peers, and outside vendors. Proficiency with Google Workspace, Microsoft Office, or similar collaboration tools preferred.
LICENSES, CERTIFICATIONS, AND/OR REGISTRATIONS: None.
Three or more years of information systems management experience preferred. Experience with EHR and practice management systems, data analysis, project management, workflow design, application development, testing, and implementation preferred. Must possess strong analytical, organizational, problem-solving, communication, customer service, project management, and team-building skills. Ability to manage multiple concurrent projects and effectively communicate with executives, peers, and outside vendors. Proficiency with Google Workspace, Microsoft Office, or similar collaboration tools preferred.

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