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Virtual Chat Agent Jobs (NOW HIRING)

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$60K - $80K/yr

Attennd ongoing virtual trainings to grow your real estate business and generate leads Coaching ... Work with sales agent to guide their clients to homes * Provide detailed, written feedback ...

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AI Engineer (Copilot)

Dublin, CA · On-site

Top Requirements (Must haves) · Copilot Studio agent creation (not just Copilot Chat) · Strong ... Virtual Agents) · Azure (backend foundations) · Microsoft ecosystem collaboration · Hybrid ...

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Virtual Chat Agent information

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How much do virtual chat agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for virtual chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What cities are hiring for Virtual Chat Agent jobs? Cities with the most Virtual Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Virtual Chat Agent jobs? States with the most job openings for Virtual Chat Agent jobs include:
What job categories do people searching Virtual Chat Agent jobs look for? The top searched job categories for Virtual Chat Agent jobs are:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 59% In-person, 4% Hybrid, and 37% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Product Manager, Agent Development (Brazilian Portuguese speaking)

Product Manager, Agent Development (Brazilian Portuguese speaking)

Sierra

San Francisco, CA • On-site

$134K - $168K/yr

Full-time

Posted 28 days ago

Job description

Job Summary:
Sierra is creating a platform to enhance customer experiences with AI, and they are seeking a Product Manager for Agent Development who is fluent in Brazilian Portuguese. The role involves building AI agents, engaging with customers, and shaping the product roadmap to meet customer needs.
Responsibilities:
• Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
• Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
• Discover and assess their requirements.
• Prepare and present demonstrations of Sierra’s agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
Qualifications:
Required:
• 5-7+ years experience in product development of highly technical products
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager
• Experience crafting and tailoring a message for potential customers, including executives
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments
• Professional fluency in both Brazilian Portuguese and English
• Degree in a technical or related field, or equivalent professional experience
Preferred:
• AI-related experience (experience with product development for AI agents a plus)
• Some coding experience with React, Typescript, and Go
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles)
• Past roles that interface with end customers to influence software development
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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