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Virtual Chat Agent Jobs (NOW HIRING)

Artech

NiCE CCaaS Developer

... with CRM as well as Agent screen pop), design and application experience on implementing ... chat and voice Bot, AI, RPA Experience in auxiliary systems: Including WFM, Recording, Virtual Hold ...

New

FINN.no

Customer Service Agent (m/w/x)

$31K - $40K/yr

The rest of the time, you will flexibly answer incoming requests via email and chat. No two days ... In addition, you benefit from virtual shares in the company's success (VSOP - Virtual Stock Option ...

World Travel Holdings Inc

Travel Sales Agent

$40K/yr

Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails ... Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet ...

New

Liveops

Agent Experience Specialist

Experience addressing groups using a variety of communication tactics including video, phone, chat ... Available for virtual meetings in a non-distracted environment. * Ability to work independently and ...

Brooklyn Workforce1

H&R Block

New York, NY

$18/hr

Comfort working with virtual tools - video, phone and chat * Ability to effectively communicate in ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...

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Virtual Chat Agent information

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How much do virtual chat agent jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for virtual chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What job makes 10000 a month without a degree?

A Virtual Chat Agent can potentially earn around $10,000 per month through high-volume client accounts, tips, or performance bonuses, especially in freelance or independent contractor roles. Success often depends on experience, communication skills, and the ability to handle multiple clients efficiently, with some agents working full-time or managing multiple accounts to reach this income level.

How much do online chat agents make?

Online chat agents typically earn between $12 and $20 per hour, depending on experience, employer, and location. Some roles offer additional benefits or performance-based bonuses, and proficiency with chat software and communication skills can influence pay rates.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

How to make 1000 a week remote?

A virtual chat agent can earn $1,000 a week by working multiple shifts, increasing hourly rates through specialized skills, or handling a high volume of chats. Building experience, improving communication skills, and working for reputable companies with competitive pay can help achieve this income level. Consistent scheduling and efficient use of chat tools are also important factors.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What cities are hiring for Virtual Chat Agent jobs? Cities with the most Virtual Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Virtual Chat Agent jobs? States with the most job openings for Virtual Chat Agent jobs include:
What job categories do people searching Virtual Chat Agent jobs look for? The top searched job categories for Virtual Chat Agent jobs are:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 43% In-person, and 57% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
NiCE CCaaS Developer

NiCE CCaaS Developer

Artech

Remote

Other

Posted 2 days ago

Job description

NiCE CCaaS Developer Remote

Resource who are both skilled and certified in NiCE CXOne, and who could support IVR development and deployment via Ci/CD pipelines.

Experience across functional and technical Voice and Non-Voice solutions: Conversational AI, NLU, NLP, SMS, Email, Chat, web etc. applications solutions using application development tools.

Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop), design and application experience on implementing multichannel self-service/IVR and DFO solution.

Experience and knowledge of Contact Center Solution Infrastructure Components: Those around routing, reporting, recording, multi-media (SMS, email, chat) WhatsApp, outbound, callback & inbound IVR solutions, chatbot, voice Bot

Knowledge of Web Integration with Orchestration applications: Use AI and Natural Language processing (NLU Engines), knowledge of cutting-edge technologies including chat and voice Bot, AI, RPA

Experience in auxiliary systems: Including WFM, Recording, Virtual Hold, Quality Management will be a plus.

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About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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