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Virtual Chat Agent Jobs in New York (NOW HIRING)

Sierra

Product Manager, Agent Development

Manhattan, NY · On-site

$126K - $157K/yr

... virtual agents to fit and anticipate our customers' needs and business processes. • Become ... as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San ...

Clarion

Strategy & Operations Lead

New York, NY · On-site

$100K - $150K/yr

Managing our AI agent deployment pipeline from initial customer onboarding through ongoing ... First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if ...

Clarion

Strategy & Operations Lead

New York, NY · On-site

$100K - $150K/yr

Managing our AI agent deployment pipeline from initial customer onboarding through ongoing ... First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if ...

SS&C

Sr. Principal Architect, AI Solutions

New York, NY · On-site +1

... voice, chat and digital channels. Serve as the organisation's subject matter expert on Contact ... Build and manage a roadmap of AI initiatives (virtual agents, agent assist, analytics, routing ...

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Virtual Chat Agent information

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$5

$18

$27

How much do virtual chat agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual chat agent in New York is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.06 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Virtual Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in New York?

The most popular types of Chat Agent jobs in New York are:

What are popular job titles related to Virtual Chat Agent jobs in New York?

For Virtual Chat Agent jobs in New York, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Agent jobs in New York look for?

The top searched job categories for Virtual Chat Agent jobs in New York are:

What cities in New York are hiring for Virtual Chat Agent jobs?

Cities in New York with the most Virtual Chat Agent job openings:

Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in New York as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,018 per year, or $18.8 per hour.

ServiceNow Developer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

$59 - $81.25/hr

Full-time

Re-posted 4 days ago

Job description

NAVA Software solutions is looking for a ServiceNow Developer
Details:
ServiceNow Developer
Location: Remote
Duration: 6-12 months
Must have skills:
Employee Center
Virtual Agent
Chat bot
Required:
  • 5+ years of experience in ServiceNow Development
  • Experience with ServiceNow Virtual Agent, ServiceNow integration with any AI tool.
  • ITSM experience.
  • Employee Center experience.
  • Virtual Agent conversation building/scripting experience.
  • Demonstrated leadership skills in creating a team-oriented culture.
  • Problem solving; identifies effective and efficient solutions for complex problems and looks beyond the obvious and uses critical thinking to drive superior results.
  • Ability to Identify problems analytically, develop solutions and implement an effective course of action.
  • Assertive and hands on professional, who thrives in a fast paced, change-rich environment.
  • Must have proven work experience as an "influencer" and ability to own and drive the product and/or specific product features. Ability to coach, counsel and motivate others.
  • Interpersonal skills: Help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and development team).
  • Ability to plan, prioritize and organize effectively.
  • Ability to think critically and constructively about complex business problems, clearly communicate analysis, and present solutions to address the real business needs.
  • Presentation skills preferred. Excellent verbal and written communication skills.
  • Bright, energetic, assertive, and hands-on professional who thrives in a fast-paced environment.

Desired:
  • Service Portal to Employee Center migration
  • Now Mobile

Skills:
  • Natural Language Processing (NLP) concepts
  • Detailed knowledge of conversational interfaces (can be in different solutions)
  • Proven configuration/development experience within ServiceNow
  • Experience in ServiceNow scripting languages and methods

Glide Classes, server and client (GlideRecord, GlideAjax etc.)
Script Includes, Ajax scripts
UI Macros, UI Pages, (server and client: Jelly, JavaScript)
  • Customer service/ customer experience focused
  • Knowledge of virtual agent designer is preferred.
  • Understanding of integration solutions as it pertains to ServiceNow SaaS and other projects.

ServiceNow Custom Chat Configuration Integration Framework (CCCIF)
ServiceNow REST APIs, Processor Scripts, IntegrationHub
Cisco Webex Messenger Service, Embedded Apps
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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