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Virtual Agent Jobs in Florida (NOW HIRING)

ClinDCast LLC

Dialogflow CX Specialist

Delray Beach, FL · Remote

Implement and optimize telephony integrations for Virtual Agent interactions. * Utilize APIs and SDKs to connect Virtual Agents with business services and applications. * Develop custom software ...

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Westgate Resorts

Virtual Sales Agent IC

Orlando, FL

As a Virtual Sales Agent IC you will create revenue for the company by engaging Nonowners via 90-minute virtual tour (video conference) to create opportunity to sell timeshare week(s) to prospects.

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Westgate Resorts

Virtual Sales Agent IC

Orlando, FL · On-site +1

As a Virtual Sales Agent IC you will create revenue for the company by engaging Nonowners via 90-minute virtual tour (video conference) to create opportunity to sell timeshare week(s) to prospects.

Westgate Resorts

Virtual Sales Agent IC

Orlando, FL

As a Virtual Sales Agent IC you will create revenue for the company by engaging Nonowners via 90-minute virtual tour (video conference) to create opportunity to sell timeshare week(s) to prospects.

1 point system

Sr. ServiceNow Developer

Altamonte Springs, FL · On-site

$50.50 - $69.50/hr

Working knowledge of ServiceNow AI capabilities (e.g., Predictive Intelligence, Virtual Agent, AI Search, Now Assist) and the ability to design AI-enabled workflows. * Experience with GRC frameworks ...

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Virtual Agent information

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Florida? The most popular types of Agent jobs in Florida are:
What are popular job titles related to Virtual Agent jobs in Florida? For Virtual Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Florida look for? The top searched job categories for Virtual Agent jobs in Florida are:
What cities in Florida are hiring for Virtual Agent jobs? Cities in Florida with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Florida as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
Information Technology_USA - USA_Developer

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

$50 - $68.75/hr

Contractor

Posted 3 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
: -/hr
MSP Owner: Kelly Gosciminski
Location: Scottsdale, AZ / Omaha, NE / Chicago, IL / Washington, DC / New York, NY / Austin, TX / San Jose, CA - onsite (LOCAL ONLY)
Duration: 6 months
skill id: 10813551
Virtual Agent / Conversational Designer
"Location: Onsite Need candidates local to the location.
Required Skills & Experience
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on topic block design
• Strong knowledge and hands-on experience on conversational UX background
"
Role Descriptions: ServiceNow Virtual Agent Designer| NLU intent and utterance authoring| topic block design| conversational UX background
Essential Skills: Virtual Agent / Conversational Designer:ServiceNow Virtual Agent Designer| NLU intent and utterance authoring| topic block design| conversational UX background
Desirable Skills:
Keyword:
Skills: ServiceNow
Experience Required: 10 & Above, Project Code :

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