Virtual Agent Jobs in Florida (NOW HIRING)

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

• Conduct professional phone, email, virtual, and in-person interactions with existing and prospective customers.
• Convert telephone, online, and walk-in inquiries into rentals.
• Rent self-storage units, parking spaces, and related products.
• Upsell moving and packing supplies and assist customers with unit sizing decisions.
• Provide accurate information regarding company properties, services, and processes.
• Respond promptly and effectively to customer inquiries, emails, and voicemails.
• Resolve customer concerns and issues in a timely and professional manner.
• Maintain accounts receivable through payment processing, collections efforts, and account follow-up.
• Prepare and deliver daily bank deposits accurately and timely.
• Generate daily revenue and operational reports utilizing Microsoft Excel.
• Maintain accurate customer and property records while safeguarding confidential information.
• Perform routine property inspections, including lock checks and identifying areas requiring attention.
• Ensure company standards for cleanliness, appearance, and safety are consistently maintained.
• Perform basic maintenance duties, including cleaning offices, hallways, and restrooms, changing light bulbs, weeding, and operating basic power tools as needed.
• Utilize company software, web-based tools, and communication systems effectively.
• Report technology, communication, or equipment issues promptly.
• Manage multiple priorities in a fast-paced environment while meeting deadlines and performance expectations.
• Work independently and collaboratively to achieve company goals.
• Perform additional duties and special projects as assigned.

• High School Diploma, GED, or equivalent required.
• 1-2 years of experience in a customer-facing environment required.
• Sales experience preferred, including phone sales or consultative sales experience.
• Strong customer service, interpersonal, and communication skills, both written and verbal.
• Ability to multitask, prioritize work, and manage competing demands effectively.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Ability to learn and utilize new software applications, web-based tools, and point-of-sale systems.
• Self-motivated with the ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to perform routine maintenance duties and lift up to 50 pounds.
• Valid driver's license, current insurance, and reliable transportation required.
• Ability to travel to various locations as needed.

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

SCHEDULE

• Two (2) days per week onsite as an Assistant Manager (10:00 AM – 6:00 PM)
• Three (3) days per week as a Virtual Agent with a flexible schedule between 8:00 AM and 8:00 PM
• Flexibility to work additional hours, travel to nearby locations, and assist with business needs as required

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.