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Virtual Agent Jobs in Brandon, FL (NOW HIRING)

Broadway Real Estate

Leasing Agent

Lakeland, FL · On-site

$20 - $24/hr

Requirements- Working knowledge or lease ups as a leasing agent Sales experience- face to face, virtual sales experience Working knowledge of FHA and real estate leasing practices. MS office Yardi-CR ...

4U Real Estate

Real Estate Agent

Saint Petersburg, FL · On-site +1

$40K - $250K/yr

You will have the option to continue your traditional real estate deals (buyers agent, listing ... You will have access to virtual training material, as well as live skype meetings for training. We ...

4U Real Estate

Real Estate Agent

Saint Petersburg, FL · On-site +1

$40K - $250K/yr

You will have the option to continue your traditional real estate deals (buyers agent, listing ... You will have access to virtual training material, as well as live skype meetings for training. We ...

OnAgent

Real Estate Advisor/Agent - Tampa, FL

Tampa, FL · On-site

$120K/yr

The "Agent Without Borders" initiative represents a pioneering effort aimed at helping agents and ... Virtual Urgent Care (24/7) Free Leads Free NFC Digital Business Cards Free Landing Pages Free ...

Promoted2

Remote Insurance Agent

Tampa, FL · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Liveops

Remote Customer Service Agent

Largo, FL · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Lutz, FL · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Brandon, FL · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Plant City, FL · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Riverview, FL · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Tampa, FL · Remote

$14.75 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Virtual Agent information

See Brandon, FL salary details

$518

$1.2K

$2.2K

How much do virtual agent jobs pay per week?

As of Aug 22, 2026, the average weekly pay for virtual agent in Brandon, FL is $1,207.17, according to ZipRecruiter salary data. Most workers in this role earn between $1,011.54 and $1,278.85 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Brandon, FL?

The most popular types of Agent jobs in Brandon, FL are:

What are popular job titles related to Virtual Agent jobs in Brandon, FL?

For Virtual Agent jobs in Brandon, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Brandon, FL look for?

The top searched job categories for Virtual Agent jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Virtual Agent jobs?

Cities near Brandon, FL with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Brandon, FL as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $62,773 per year, or $30.2 per hour.

Software Engineer - Conversational AI

Symple Lending

Tampa, FL • On-site

$120 - $180/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Hybrid - Tampa, FL About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders-people who take ownership, move quickly, and solve problems at the system level.

About the Role

We're seeking a Software Engineer - Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

What You'll Do
  • Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
  • Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
  • Perform prompt engineering, tool definition, and agent optimization.
  • Write unit and integration tests following TDD best practices.
  • Develop Infrastructure as Code using AWS CDK (TypeScript).
  • Integrate with Twilio or similar telephony platforms for calls and SMS.
  • Monitor, troubleshoot, and optimize production systems using CloudWatch.
  • Participate in code reviews and architectural decisions.
  • Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.
What We're Looking For
  • Production experience with TypeScript, Node.js, and AWS.
  • REST API development using API Gateway or similar technologies.
  • Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
  • Prompt engineering and AI agent configuration experience.
  • AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
  • Experience integrating Twilio or other telephony providers.
  • Strong TDD practices using Jest or similar frameworks.
  • Knowledge of IAM, secrets management, secure API design, and Git workflows.
  • Ability to collaborate in a fast-paced engineering environment.
Preferred Qualifications
  • HubSpot CRM integrations
  • GitHub Actions CI/CD pipelines
  • SQL, Redshift, Athena, or similar analytics platforms
  • CloudWatch dashboards and observability
  • EventBridge Scheduler experience
Technologies You'll Work With
  • Node.js & TypeScript
  • AWS Lambda, API Gateway, CDK
  • DynamoDB, Amazon S3
  • SQS, SNS, EventBridge Scheduler
  • Twilio
  • ElevenLabs & Zoom Virtual Agent
  • CloudWatch & pino structured logging
  • Git & GitHub
Why Join Symple Lending
  • Build cutting-edge AI solutions with real business impact.
  • Work alongside a collaborative, high-performing engineering team.
  • Own scalable systems that directly improve the customer experience.
  • Join a company that values innovation, ownership, and execution.
Compensation & Benefits
  • Competitive base salary
  • Performance bonus opportunities
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off and holidays
  • Hybrid work environment in Tampa, FL
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