ZipRecruiter

Log In

1

Agent Assistant Jobs in Brandon, FL (NOW HIRING)

Home2 Suites Brandon FL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Handle guest requests, such as booking tours or making restaurant reservations * Assist with check ...

next page

Showing results 1-20

All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Brandon, FL

Agent Assistant information

See Brandon, FL salary details

$28.2K

$60.2K

$153.4K

How much do agent assistant jobs pay per year?

As of Aug 22, 2026, the average yearly pay for agent assistant in Brandon, FL is $60,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $66,900.00 per year, depending on experience, location, and employer.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What are the most commonly searched types of Agent jobs in Brandon, FL?

The most popular types of Agent jobs in Brandon, FL are:

What are popular job titles related to Agent Assistant jobs in Brandon, FL?

For Agent Assistant jobs in Brandon, FL, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Brandon, FL look for?

The top searched job categories for Agent Assistant jobs in Brandon, FL are:

What cities near Brandon, FL are hiring for Agent Assistant jobs?

Cities near Brandon, FL with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Brandon, FL as of June 2026, with employment types broken down into 3% As Needed, 85% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $60,226 per year, or $29 per hour.

Lead Contact Center Technology Engineer

Shift4 Payments, Inc.

Tampa, FL • On-site, Remote

$96K - $127K/yr

Full-time

Re-posted 7 days ago

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.


Lead Contact Center Technology Engineer


About Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

This role is onsite and can be based at any of the following Shift4 locations:
Center Valley, PA (Preferred) / Atlanta, GA / Tampa, FL / Las Vegas, NV / Toronto, Ontario, Canada

About the Role

The Lead Contact Center Technology Engineer is the senior technical leader responsible for the design, implementation, support, and evolution of Shift4's contact center technology ecosystem.

This role serves as the primary technical authority for CCaaS platforms, IVR architecture, digital channels, automation, and customer experience technologies. The Lead Engineer partners closely with the Director of Contact Center Technology to translate strategic objectives into scalable technical solutions while remaining heavily involved in hands-on engineering, platform administration, troubleshooting, and delivery activities.

While Shift4 currently leverages NICE CXone, this role is platform-agnostic and requires expertise that can be applied across evolving CCaaS and customer engagement technologies.

The ideal candidate combines deep contact center technology experience with strong solution design skills and practical knowledge of emerging AI-enabled customer experience capabilities.

Key ResponsibilitiesTechnical Leadership

  • Serve as the technical lead for contact center platforms, including IVR, routing, digital channels, automation, and AI-enabled customer experiences.

  • Define and maintain technical standards, design patterns, and best practices.

  • Review and guide technical designs, ensuring scalability, reliability, and alignment with enterprise architecture.

  • Provide technical leadership and mentorship to engineering team members.

  • Act as the primary escalation point for complex technical issues and architectural decisions.

Engineering & Platform Delivery

  • Design, build, and maintain IVR workflows, routing logic, automation, integrations, and digital customer journeys.

  • Implement and support voice, messaging, chat, and emerging customer engagement channels.

  • Lead technical execution of platform enhancements, migrations, acquisition integrations, and strategic initiatives.

  • Translate business and operational requirements into scalable technology solutions.

  • Support platform administration, configuration, troubleshooting, and operational support activities.

AI & Automation

  • Evaluate and implement AI-powered capabilities that improve customer self-service, agent productivity, and operational efficiency.

  • Support conversational AI, agent assist, workflow automation, and emerging customer experience technologies.

  • Partner with Operations, Product, and Customer Experience teams to identify opportunities for automation and customer journey optimization.

  • Help shape the adoption of platforms such as Cognigy, NICE CXone AI, and future AI-enabled customer engagement technologies.

Collaboration & Governance

  • Partner with Technology, Product, Operations, Data, and Customer Experience teams on initiatives impacting the contact center.

  • Participate in change management, release planning, and solution governance processes.

  • Contribute to platform strategy, roadmap planning, and technology evaluations.

  • Support global expansion, platform standardization, and acquisition integration efforts.

QualificationsRequired

  • 7+ years of experience in Contact Center Technology, CCaaS platforms, or related customer experience technologies.

  • Deep hands-on experience with enterprise CCaaS platforms such as NICE CXone, Genesys, Five9, Talkdesk, Amazon Connect, or similar solutions.

  • Strong expertise in IVR design, routing strategies, platform scripting, workflow automation, and digital channels.

  • Experience serving as a technical lead, architect, or senior engineer within complex enterprise environments.

  • Experience supporting both production operations and project-based delivery.

  • Strong understanding of integrations, APIs, enterprise system architecture, and operational support models.

  • Experience implementing conversational AI, agent assist, chatbots, workflow automation, or similar customer experience technologies.

  • Ability to evaluate emerging technologies and translate business requirements into scalable technical solutions.

Preferred

  • Experience with NICE CXone Studio or similar scripting environments.

  • Experience with Cognigy, NICE CXone AI, Omilia, Google CCAI, Amazon Lex, Microsoft Copilot Studio, or comparable platforms.

  • Experience implementing WhatsApp, SMS, web chat, or other digital engagement channels.

  • Familiarity with LLMs, retrieval-augmented generation (RAG), prompt engineering, or AI orchestration concepts.

  • Experience with CCaaS migrations, platform consolidations, or acquisition integrations.

  • Experience in FinTech, Payments, SaaS, or other highly regulated industries.

  • Experience supporting global and multi-region contact center operations.

#LI-BN1


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply