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Virtual Agent Jobs in Colorado (NOW HIRING)

SAIC

ServiceNow Developer Lead

Colorado Springs, CO · Hybrid

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

SAIC

ServiceNow Developer Lead

Colorado Springs, CO · Hybrid

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

Shelter Insurance

Insurance Agent

Fruita, CO · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Montrose, CO · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

InsuraTec

Virtual Telesales Manager

Grand Junction, CO · Remote

Virtual Telesales Manager Location: Remote (Work From Home) Schedule: Flexible Hours | Full-Time ... With a supportive attitude, our leadership team educates and trains each diverse agent individually.

Deloitte

ServiceNow HRSD Manager

Denver, CO

Creating user journeys and user stores to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities * Overseeing solution delivery ...

GIA Legacy Planning

$98K - $127K/yr

Life Insurance Sales Agent Location: Work from Home/Remote Position Job Type: Full-Time/Part-Time ... Virtual training and mentorship programs * Access to top-rated insurance carriers and products

UHC

Health Insurance Sales Agent

Colorado Springs, CO · On-site +1

$50K - $65K/yr

Join Us at Our Virtual Job Fair to learn more about this position! We're hosting a Virtual Job Fair ... We are growing our team in Colorado Springs, CO and have multiple Medicare Sales Agent openings ...

UHC

Health Insurance Sales Agent

Englewood, CO · Hybrid

$50K - $65K/yr

Join Us at Our Virtual Job Fair to learn more about this position! We're hosting a Virtual Job Fair ... We are growing our team in Englewood, CO and have multiple Medicare Sales Agent openings available ...

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Virtual Agent information

See Colorado salary details

$626

$1.5K

$2.6K

How much do virtual agent jobs pay per week?

As of Jun 13, 2026, the average weekly pay for virtual agent in Colorado is $1,460.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,223.08 and $1,546.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Colorado? The most popular types of Agent jobs in Colorado are:
What are popular job titles related to Virtual Agent jobs in Colorado? For Virtual Agent jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Colorado look for? The top searched job categories for Virtual Agent jobs in Colorado are:
What cities in Colorado are hiring for Virtual Agent jobs? Cities in Colorado with the most Virtual Agent job openings:
Virtual Agent jobs near you
ServiceNow Developer Lead with Security Clearance

ServiceNow Developer Lead with Security Clearance

SAIC

Colorado Springs, CO • Hybrid

$160K - $200K/yr

Other

Posted 9 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

Description We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 90% of the time. Key Responsibilities: * Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
  • Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
  • Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
  • Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
  • Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
  • Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
  • Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
  • Customize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.
  • Design and implement enterprise-level knowledge management solutions to support incident resolution and self-service.
  • Thorough understanding and strong ability to create catalog items and customize workflows.
  • Develop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.
  • Conduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.
  • Provide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.
  • Continuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.
  • Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
Participate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion. Qualifications Requirements: Bachelors Degree and 14 years of experience. Masters and 12 years of experience.
  • 7+ years of experience in ServiceNow development and configuration, with a strong focus on ITSM modules.
  • 3+ years of experience in a senior or lead developer capacity.
  • Required: ServiceNow Certified System Admin (CSA) or ServiceNow Certified Application Developer (CAD).
  • Secret Clearance required.
  • Proficiency in scripting languages such as JavaScript, GlideScript, and PowerShell.
  • Expert-level understanding of ITIL frameworks and ITSM best practices; working knowledge of ITOM and ITAM concepts.
  • Experience with REST/SOAP APIs, Web Services, and integrations with third-party systems.
  • Expert-level experience configuring SLAs, OLAs, and advanced workflow automation within ITSM.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Demonstrated ability to mentor junior team members and lead technical discussions with stakeholders.
  • Current ServiceNow Certified System Administrator (CSA) required and will be verified.
Preferred Skills: * Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM.
  • Familiarity with Agent Workspace and Configurable Workspace customization.
  • Foundational knowledge of ITOM (Discovery, Service Mapping, Event Management) and ITAM (HAM, SAM) for future implementation phases.
  • Understanding of CMDB architecture, CI relationships, and data quality best practices.
  • Knowledge of Agile/Scrum methodologies and project management tools.
  • Experience with ServiceNow platform upgrades and DevOps practices.
  • Desired: CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4. Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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