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Virtual Agent Jobs in Colorado (NOW HIRING)

Shelter Insurance

Insurance Agent

Fruita, CO

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Montrose, CO

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

SAIC

ServiceNow Developer

Colorado Springs, CO · Hybrid

$53.25 - $73.25/hr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

SAIC

ServiceNow Developer

Colorado Springs, CO · On-site

$53.25 - $73.25/hr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

SAIC

ServiceNow Developer

Colorado Springs, CO · On-site

$160K - $200K/yr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

Compass

Agent Experience Manager

Littleton, CO

$26 - $29/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

Visa

Staff Site Reliability Engineer, CMDB

Denver, CO · On-site

$55.50 - $76.50/hr

... Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower. * Develop scripts, workflows, and automation using ServiceNow Studio, JavaScript, Glide APIs, Flow Designer, and ...

Dinwiddie Agency

Life Insurance Sales Agent

Denver, CO · On-site +1

$30K - $160K/yr

Attend team calls, mentorship sessions, and training (virtual or in-person) What you'll bring ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

Dinwiddie Agency

Life Insurance Sales Agent

Pueblo, CO · On-site +1

$30K - $160K/yr

Attend team calls, mentorship sessions, and training (virtual or in-person) What you'll bring ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

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Virtual Agent information

See Colorado salary details

$626

$1.5K

$2.6K

How much do virtual agent jobs pay per week?

As of Aug 31, 2026, the average weekly pay for virtual agent in Colorado is $1,460.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,223.08 and $1,546.15 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Colorado?

The most popular types of Agent jobs in Colorado are:

What are popular job titles related to Virtual Agent jobs in Colorado?

For Virtual Agent jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Colorado look for?

The top searched job categories for Virtual Agent jobs in Colorado are:

What cities in Colorado are hiring for Virtual Agent jobs?

Cities in Colorado with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Colorado as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $75,964 per year, or $36.5 per hour.

Google CCAI (Contact Center AI) & GECX Developer at Denver, CO (Onsite)

Denver, CO • On-site

Wiselink Global Inc
IT Services • 11 - 50 employees
Learn more about Wiselink Global Incexternal

Other

Posted 24 days ago

Job description

Job Title: Google CCAI (Contact Center AI) & GECX Developer

Location: Denver, CO (Onsite)

Long Term Contract

Job Summary

We are seeking a highly skilled Google CCAI and GECX Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, GECX Playbooks, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX is highly preferred.

Key Responsibilities

Conversational AI Development

  • Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
  • Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
  • Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
  • Develop reusable conversation components and enterprise chatbot frameworks.

GECX / Generative AI Implementation

  • Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs).
  • Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services.
  • Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails.
  • Perform prompt engineering, prompt evaluation, and conversation tuning activities.

Integration & Backend Development

  • Develop Python-based webhooks and fulfillment services.
  • Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services.
  • Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations.
  • Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows.

Migration & Modernization Projects

  • Participate in migration initiatives involving:
    • Legacy IVR to Google CCAI migration
    • Dialogflow ES to Dialogflow CX migration
    • Chatbot platform migration to Google Conversational AI
    • Legacy rule-based bots to Generative AI-based virtual agents
  • Analyze existing conversation flows, intents, call-routing logic, and backend integrations.
  • Execute migration assessments, solution mapping, conversation redesign, and deployment activities.
  • Support data migration, knowledge migration, and conversational experience modernization efforts.

DevOps & Production Support

  • Manage source code repositories using Git-based version control systems.
  • Support CI/CD deployment pipelines across development, testing, staging, and production environments.
  • Troubleshoot production issues and implement root-cause analysis.
  • Conduct regression testing, performance validation, and release management activities.

Required Technical Skills

Google CCAI Technologies

  • Google Contact Center AI (CCAI)
  • Dialogflow CX
  • Conversational AI
  • Virtual Agent Development
  • Contact Center Automation

GECX / Generative AI

  • Google GenCX / GECX Playbooks
  • Gemini Models
  • Vertex AI
  • Prompt Engineering
  • Prompt Evaluation
  • LLM Integrations
  • AI Agent Design

Development

  • Python
  • REST APIs
  • gRPC
  • Webhook Development
  • Microservices Architecture

Cloud Technologies

  • Google Cloud Platform (Google Cloud Platform)
  • Cloud Functions
  • Cloud Run
  • BigQuery
  • Vertex AI
  • Pub/Sub
  • Cloud Storage

Database & Tools

  • SQL
  • Postman
  • GitHub
  • GitLab
  • JIRA

Preferred Skills

  • Experience with telecom, banking, healthcare, retail, or customer service contact centers.
  • Knowledge of speech analytics and conversational analytics.
  • Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
  • Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
  • Exposure to omnichannel customer engagement platforms.
  • Understanding of IVR call flows, contact center operations, and customer experience transformation programs.

Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

  • Genesys to Google CCAI migration
  • NICE CXone to Google CCAI migration
  • Amazon Connect to Google CCAI migration
  • Legacy IVR modernization programs
  • Dialogflow ES to CX migration
  • Traditional chatbot to Generative AI bot transformation
  • Knowledge base migration and conversational redesign initiatives
  • Contact center cloud migration programs

Certifications (Preferred)

  • Google Professional Cloud Architect
  • Google Professional Cloud Developer
  • Google Cloud Digital Leader
  • Google Generative AI Certifications
  • Google Contact Center AI Certifications

Apply