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Virtual Agent Jobs in Colorado (NOW HIRING)

SAIC

ServiceNow Developer Lead

Colorado Springs, CO · On-site

$160K - $200K/yr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

Beacon Hill

ServiceNow Sr. Developer

Colorado Springs, CO · On-site

$53.25 - $73.25/hr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

SAIC

ServiceNow Developer Lead

Colorado Springs, CO · Hybrid

$53.25 - $73.25/hr

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

SAIC

ServiceNow Developer Lead

Colorado Springs, CO · On-site

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM. * Familiarity with Agent Workspace and Configurable Workspace customization. * Foundational ...

Shelter Insurance

Insurance Agent

Montrose, CO

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Fruita, CO

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Deloitte

Manager, IT Service Orchestration

Denver, CO · On-site

Familiarity with automation tools, AI-powered service capabilities, or virtual agent technologies * Knowledge of SIAM (Service Integration and Management) principles * Experience working with ...

GIA Legacy Planning

$106K - $138K/yr

Life Insurance Sales Agent Location: Work from Home/Remote Position Job Type: Full-Time/Part-Time ... Virtual training and mentorship programs * Access to top-rated insurance carriers and products

Husch Blackwell Llp

Patent Agent

Denver, CO · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

GIA Legacy Planning

$99K - $129K/yr

Life Insurance Sales Agent Location: Work from Home/Remote Position Job Type: Full-Time/Part-Time ... Virtual training and mentorship programs * Access to top-rated insurance carriers and products

GIA Legacy Planning

$99K - $129K/yr

Life Insurance Sales Agent Location: Work from Home/Remote Position Job Type: Full-Time/Part-Time ... Virtual training and mentorship programs * Access to top-rated insurance carriers and products

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All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Colorado

Virtual Agent information

See Colorado salary details

$626

$1.5K

$2.6K

How much do virtual agent jobs pay per week?

As of Jul 14, 2026, the average weekly pay for virtual agent in Colorado is $1,460.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,223.08 and $1,546.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Colorado? The most popular types of Agent jobs in Colorado are:
What are popular job titles related to Virtual Agent jobs in Colorado? For Virtual Agent jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Colorado look for? The top searched job categories for Virtual Agent jobs in Colorado are:
What cities in Colorado are hiring for Virtual Agent jobs? Cities in Colorado with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Colorado as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,964 per year, or $36.5 per hour.
ServiceNow Developer Lead with Security Clearance

ServiceNow Developer Lead with Security Clearance

SAIC

Colorado Springs, CO • On-site

$160K - $200K/yr

Other

Posted 10 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

69th of 210 rated it services

Job description

Description We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 90% of the time. Candidates must reside in Colorado Springs. Key Responsibilities: * Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
* Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
* Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
* Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
* Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
* Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
* Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
* Customize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.
* Design and implement enterprise-level knowledge management solutions to support incident resolution and self-service.
* Thorough understanding and strong ability to create catalog items and customize workflows.
* Develop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.
* Conduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.
* Provide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.
* Continuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.
* Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
* Participate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion. Qualifications Requirements: * Bachelors Degree and 14 years of experience. Masters and 12 years of experience.
* 7+ years of experience in ServiceNow development and configuration, with a strong focus on ITSM modules.
* 3+ years of experience in a senior or lead developer capacity.
* Required: ServiceNow Certified System Admin (CSA) or ServiceNow Certified Application Developer (CAD).
* Secret Clearance required.
* Candidates must be U.S. Citizens. * Proficiency in scripting languages such as JavaScript, GlideScript, and PowerShell.
* Expert-level understanding of ITIL frameworks and ITSM best practices; working knowledge of ITOM and ITAM concepts.
* Experience with REST/SOAP APIs, Web Services, and integrations with third-party systems.
* Expert-level experience configuring SLAs, OLAs, and advanced workflow automation within ITSM.
* Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
* Demonstrated ability to mentor junior team members and lead technical discussions with stakeholders.
* Current ServiceNow Certified System Administrator (CSA) required and will be verified.
Preferred Skills: * Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM.
* Familiarity with Agent Workspace and Configurable Workspace customization.
* Foundational knowledge of ITOM (Discovery, Service Mapping, Event Management) and ITAM (HAM, SAM) for future implementation phases.
* Understanding of CMDB architecture, CI relationships, and data quality best practices.
* Knowledge of Agile/Scrum methodologies and project management tools.
* Experience with ServiceNow platform upgrades and DevOps practices.
* Desired: CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4. Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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