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Virtual Agent Jobs in Texas (NOW HIRING)

Hearst

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Homecare Homebase

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Magazines

ServiceNow Developer

Dallas, TX · On-site

$53.75 - $73.75/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Newspapers

ServiceNow Developer

Dallas, TX · On-site

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Newspapers

ServiceNow Developer

Dallas, TX · On-site

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Health

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hchb

ServiceNow Developer

Dallas, TX · On-site

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst

ServiceNow Developer

Dallas, TX

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Newspapers

ServiceNow Developer

Dallas, TX

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst

ServiceNow Developer

Dallas, TX

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst

ServiceNow Developer

Dallas, TX · On-site

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Television

ServiceNow Developer

Dallas, TX

$50.50 - $69.25/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

Hearst Newspapers

ServiceNow Developer

Dallas, TX

$53.50 - $73.50/hr

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub * Application integrations using APIs, web services, scripts, transform maps, etc. * Scoped Applications * Scripting in ServiceNow

E-Solutions

Servicenow HRSD ADMIN

Austin, TX · On-site

$55 - $58/hr

Experience with Knowledge Management, Virtual Agent, Employee Center / EC Pro, and document generation (e.g., DocGen). * ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs), ITIL ...

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Showing results 21-40

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Texas

Virtual Agent information

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Texas?

The most popular types of Agent jobs in Texas are:

What are popular job titles related to Virtual Agent jobs in Texas?

For Virtual Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Texas look for?

The top searched job categories for Virtual Agent jobs in Texas are:

What cities in Texas are hiring for Virtual Agent jobs?

Cities in Texas with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

ServiceNow Developer

Hearst

Dallas, TX • On-site

$50.50 - $69.25/hr

Full-time

Re-posted 27 days ago

Hearst rating

6.8

Company rating: 6.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

49th of 76 rated media

Job description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

JOB DESCRIPTION / RESPONSIBILITIES:

  • Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap

  • Develop, test, and implement new capabilities on the ServiceNow platform

  • Assist with ServiceNow upgrades, action skipped changes, and create/run tests

  • Stay current on ServiceNow products and applicable integrated technologies

EXPERTISE AND EXPERIENCE:

  • 3+ years as a ServiceNow Developer with experience developing in the following areas:

  • ITSM: Incident, Problem, Change, Service Catalog

  • Service Portals

  • Flow Designer, Workflow, Virtual Agent Topics, Integration Hub

  • Application integrations using APIs, web services, scripts, transform maps, etc.

  • Scoped Applications

  • Scripting in ServiceNow

  • Test Management and ATF

  • ITOM: Event Management, CMDB, Discovery, Service Mapping

  • 1+ years as member of an Agile, Scrum, or Kanban team

  • Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

  • Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance

  • Comprehension of the ServiceNow CSDM model

  • Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills

  • Strong communication skills that include the ability to write clearly and concisely

  • Knowledge of database fundamentals

ADDITIONAL PREFERRED EXPERIENCE (not required):

  • CSM: Case Management, Agent Workspace, Communities

  • Performance Analytics, Dashboards

  • Workspaces

  • Reporting

  • Active Directory/PowerShell

  • Transform Maps

  • AI Control Tower

EDUCATION / CERTIFICATION / TRAINING 

  • Bachelor's degree in a technical field (or equivalent experience)

  • ServiceNow System Administration

  • Any of the following certifications are a plus:

  • ServiceNow Certified Application Developer

  • ITIL Foundations

  • ServiceNow Discovery Fundamentals

  • ServiceNow Certified Implementation Specialist - Discovery

  • ServiceNow Advanced System Administration

  • Scripting in ServiceNow

  • CCNA or equivalent 

  • MCSA, RHCSA (Microsoft, RedHat)

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. 

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care.  Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  We are hiring technologists that want to make a difference. 

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

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