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Phone Agent Jobs (NOW HIRING)

PLACE

Inside Sales Agent - Phone Intensive

Raleigh, NC · On-site

$80K - $100K/yr

Participate in PLACE New Agent Launch to internalize PLACE lead generation and prospecting scripts * Cultivate and convert inbound sales inquiries to appointments * Cultivate and convert outbound ...

Bokeh Creatives

Remote Phone Sales

Roseville, CA · Remote

$25 - $45/hr

We are on the hunt for a DRIVEN and enthusiastic and EXPERIENCED Phone Sales agent with a proven track record. This role reaches out to interested clients who have expressed interest in being part of ...

Acumen Fiscal Agent

Client Services Agent

Trenton, NJ · On-site

$15.50 - $20.75/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · On-site

$15.50 - $20.50/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · Remote

$14.75 - $20/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Hamilton, NJ · On-site

$15.50 - $20.50/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Ogden, UT · Remote

$15.25 - $20.25/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Ogden, UT · On-site

$15.25 - $20.25/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Ogden, UT · On-site

$15.25 - $20.25/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

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Phone Agent information

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$23

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How much do phone agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

How to make 1000 a week remote?

A phone agent can earn $1,000 a week remotely by working full-time hours, often 40 or more per week, and handling high-volume customer service or sales calls. Increasing earnings may involve developing strong communication skills, gaining experience, and working for companies that offer competitive pay or performance-based incentives.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need good communication skills, basic computer proficiency, and sometimes customer service experience. Many employers require a high school diploma or equivalent and may prefer familiarity with chat platforms or CRM tools. Training is often provided, and a quiet, reliable internet connection is essential for remote work.

How to make 2000 a week working from home?

A phone agent can potentially earn $2,000 a week by working full-time, handling high-volume calls, and gaining experience in sales or customer service. Increasing income may involve developing strong communication skills, working for companies that offer commission or performance-based pay, and utilizing relevant tools like CRM software. Achieving this level of income typically requires consistent effort, a reliable internet connection, and possibly certifications in customer service or sales.

What job makes $10,000 a month without a degree?

A phone agent can potentially earn $10,000 a month through high-volume sales, commission-based pay, or working in specialized customer support roles for large companies. Success often depends on experience, skills, and the ability to handle high-pressure environments, with some roles offering performance bonuses or incentives.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
What cities are hiring for Phone Agent jobs? Cities with the most Phone Agent job openings:
What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you

Inbound Phone Sales Agent

Historic Tours of America

Saint Augustine, FL • On-site

$17/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY
Position Purpose
This on-site position in St Augustine, FL, is responsible for managing a large number of inbound Sales Phone calls promptly for tours and attractions located across the United States. You are to answer calls with a smile in your voice, enthusiasm, and pride in our many tourist locations and products. Your primary task is to make a high-energy sales pitch to sell tickets and take reservations while communication accurate information. Ensure the customer knows what they would miss by not taking our tour. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you perform your job.
Previous
Employee Benefits
  • Competitive pay: $15 per hour + commission
  • Paid training: $17 per hour
  • All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!
Start your new Career with Us Today!
This positions requires the ability to work flexible hours/shifts, days/nights including weekends, weekdays, evenings, and holidays.
*Eligibility requirements may apply
Requirements
Essential Functions
  • Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
  • Extend courtesy and hospitality in full measure to every guest.
  • Provide information and build the customer's interest in the services and products offered by the company.
  • Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up-sell
Required Knowledge, Skills, and Abilities
  • High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
  • Have demonstrable customer service and sales skills
  • Ability to accurately type 40 to 45 words per minute
  • Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
  • A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.
Qualifications
  • High school graduate or equivalent preferred.
  • 6 months or more experience in a call center environment or customer service experience is preferred
Other Requirements
  • Must pass pre-employment background check and substance abuse testing
  • Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.

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