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Phone Agent Jobs (NOW HIRING)

Bokeh Creatives

Remote Phone Sales

Roseville, CA · Remote

$25 - $45/hr

We are on the hunt for a DRIVEN and enthusiastic and EXPERIENCED Phone Sales agent with a proven track record. This role reaches out to interested clients who have expressed interest in being part of ...

Ameriprise Financial

Customer Coach-U

Minneapolis, MN · On-site

$50K - $76K/yr

Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, systems knowledge, and customer service skills. Serve as a mentor to provide agents ...

Ameriprise Financial

Customer Coach-U

Las Vegas, NV · On-site

$50K - $76K/yr

Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, systems knowledge, and customer service skills. Serve as a mentor to provide agents ...

Ameriprise Financial

Customer Coach-U

Minneapolis, MN · On-site

$50K - $76K/yr

Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, systems knowledge, and customer service skills. Serve as a mentor to provide agents ...

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Phone Agent information

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$5

$23

$71

How much do phone agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

Can you work from home as a phone agent?

Many phone agent positions are available for remote work, allowing employees to perform their duties from home with a computer and internet connection. Employers often require specific skills such as good communication and familiarity with call center software, and some roles may require prior experience or training. Remote phone agent jobs can offer flexible schedules and the convenience of working from home.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
What cities are hiring for Phone Agent jobs? Cities with the most Phone Agent job openings:
What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you
Infographic showing various Phone Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

Multi Month Rental Specialist

The Hertz Corporation

Oklahoma City, OK

$15.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

Job Purpose:

The Multi Month Customer Service Phone Agent serves as the primary point of contact for customers, handling inbound calls and related communications to resolve customer inquiries and account issues. This role researches and troubleshoots concerns, coordinates with customers and internal teams via phone and email, documents interactions, and ensures timely resolution while delivering a positive customer experience and adhering to company policies and procedures.

This position starts at $17.50.

What You'll Do:

  • Handle inbound customer calls in a professional, courteous, and efficient manner.
  • Identify customer needs through active listening and effective questioning.
  • Research and resolve customer concerns related to accounts, billing, reservations, contracts, payments, and service issues.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Escalate complex or unresolved issues to the appropriate department or leadership team.
  • Document customer interactions, actions taken, and resolutions in company systems.
  • Maintain service levels, productivity standards, and quality expectations.
  • Follow established call-handling procedures and customer service guidelines.
  • Demonstrate empathy and professionalism while managing challenging customer situations.
  • Collaborate with internal departments to ensure timely resolution of customer concerns.
  • Protect customer and company information by maintaining confidentiality and complying with data privacy requirements.
  • Meet or exceed individual and team performance metrics.

What We're Looking For:

  • High school diploma or equivalent required.
  • Minimum 1 year of customer service, call center, or related experience preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency with Microsoft Office and customer management systems.
  • Ability to multitask while navigating multiple systems.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and within a team environment.

What You'll Get:

  • 40% off any standard Hertz Rental  
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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