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Phone Agent Jobs (NOW HIRING)

Abbott

Customer Service I

Greenwood, FL · On-site

$14.50 - $19.75/hr

Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. * This role is a Customer Service role as ...

PLACE

Inside Sales Agent - Phone Intensive

Raleigh, NC · On-site

$80K - $100K/yr

Participate in PLACE New Agent Launch to internalize PLACE lead generation and prospecting scripts * Cultivate and convert inbound sales inquiries to appointments * Cultivate and convert outbound ...

Acumen Fiscal Agent

Client Services Agent

Trenton, NJ · Remote

$15.50 - $20.75/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Acumen Fiscal Agent

Client Services Agent

Trenton, NJ · Remote

$15.50 - $20.75/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

Omni Hotels & Resorts

PBX Operator

Dallas, TX · On-site

If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role Responsibilities: * Maintain regular attendance ...

Omni Hotels

PBX Operator

Dallas, TX · On-site

If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role Responsibilities: * Maintain regular attendance ...

Mochi Health

Member Experience Representative

Austin, TX · On-site

$20 - $25/hr

If you want to do the most impactful work of your career, this is where to do it. Remote -- Texas | Temporary-to-Permanent About the Role We are looking for a compassionate, dependable phone agent to ...

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How much do phone agent jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
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What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you

Customer Service I

Abbott

Greenwood, FL • On-site

$14.50 - $19.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

146th of 515 rated manufacturers

Job description

Title: Customer Service I
Location: Lake Mary, FL
Duration: 7 Months
100% Onsite
Acelis Connected Health business.
  • Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.
  • Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
  • This role is a Customer Service role as well and includes some technical support on equipment.

Top skills :
  • Time management, professional communication with good phone etiquette, detail, and team oriented and someone with excellent attendance
  • Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions

Interview process: Video Interview via Teams messenger
Additional information: - Need someone that is reliable, able to understand the systems and call expectations and go by the processes in place
  • There are certain guidelines that have to be adhered to, and these must be followed.
  • Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Previous experience may be required.

Responsibilities
  • Maintain a customer base in the Remote Patient Monitoring platform.
  • Accountable for VW enrollment calls and equipment training / set up.
  • Accountable for Compliance follow up.
  • Conduct customer monthly calls
  • Place supply and Equipment orders
  • Follow up with Vendors as necessary.
  • Ability to work reports and follow through on orders placed.
  • Ordering, Shipping, Confirmation of Delivery and RMA if needed.
  • Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
  • Resolve or report any problems that may occur.
  • Assist with implementation of workflow productivity improvements.
  • Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
  • Understand and adhere to all business processes and procedures.
  • Maintain a culture of accountability.
  • Adhere to the department metric standards set by your supervisor or manager.

Basic Qualifications
  • Minimum of One year of Customer Service experience
  • MS Office knowledge
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications
  • Associate degree or equivalent work history
  • Bilingual-English/Spanish language is a plus, but not required
  • Some data processing experience preferred.
  • Previous experience/knowledge with Apple products is also helpful in this role.

Competencies
  • Excellent interpersonal and phone etiquette skills
  • Detail & Team Oriented
  • Professional communication Skills
  • Excellent Time Management Skills
  • Ability to multi task and have good attendance

Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High-Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
  • Published on 02 Jun 2026, 9:55 PM

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