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Phone Agent Jobs (NOW HIRING)

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Description Join the CARCHEX Team as a Pre-Sales Phone Agent! Great conversations. Great teammates. Great earning potential. At CARCHEX , we've been helping drivers protect their vehicles for more ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Join the CARCHEX Team as a Pre-Sales Phone Agent! Great conversations. Great teammates. Great earning potential. At CARCHEX , we've been helping drivers protect their vehicles for more than 20 years ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Job Type Full-time Description Join the CARCHEX Team as a Pre-Sales Phone Agent! Great conversations. Great teammates. Great earning potential. At CARCHEX , we've been helping drivers protect their ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Job Type Full-time Description Join the CARCHEX Team as a Pre-Sales Phone Agent! Great conversations. Great teammates. Great earning potential. At CARCHEX , we've been helping drivers protect their ...

Omni Hotels & Resorts

PBX Agent

Corpus Christi, TX · On-site

$13.75 - $17.50/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Harris

$90K/yr

Develop and deploy an AI phone agent to automatically field and triage inbound support calls - operational by November 30, 2026 (90-day probation KPI). * Contribute to the development of AI web ...

Omni Hotels & Resorts

Ideal Services Agent

Frisco, TX · On-site

If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Responsibilities: * Maintain regular attendance ...

Hertz

Multi Month Rental Specialist

Oklahoma City, OK · On-site

$15.75 - $20.75/hr

The Multi Month Customer Service Phone Agent serves as the primary point of contact for customers, handling inbound calls and related communications to resolve customer inquiries and account issues.

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Phone Agent information

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How much do phone agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

Can you work from home as a phone agent?

Many phone agent positions are available for remote work, allowing employees to perform their duties from home with a computer and internet connection. Employers often require specific skills such as good communication and familiarity with call center software, and some roles may require prior experience or training. Remote phone agent jobs can offer flexible schedules and the convenience of working from home.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
What cities are hiring for Phone Agent jobs? Cities with the most Phone Agent job openings:
What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you
Infographic showing various Phone Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

Call Center Representative

CARCHEX

Cockeysville, MD • On-site

$20 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description

  Join the CARCHEX Team as a Pre-Sales Phone Agent!Great conversations. Great teammates. Great earning potential.


At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales Team.

If you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you.


Why You'll Love Working at CARCHEX

We're proud to be recognized as an employer of choice:

  • 12-time winner of The Baltimore Sun's "Best Places to Work"
  •  Named one of the "60 Best Companies to Sell For" by Selling Power
  •  A+ Rating with the Better Business Bureau
  •  Clear opportunities for career growth and advancement

What You'll Do

As a Pre-Sales Phone Agent, you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation.

In this role, you will:

  • Connect with customers from across the country
  • Build rapport through friendly, engaging conversations
  • Ask qualifying questions and verify customer information
  • Introduce customers to our vehicle protection solutions
  • Seamlessly connect qualified customers with a Sales Representative
  • Help create an outstanding customer experience every step of the way

No cold selling-your role is to qualify interested customers and set them up for success.


What You'll Earn

  • Starting pay of $17.50/hour
  • Weekly performance bonuses
  • Typical earnings equivalent to $20.00-$26.25+ per hour
  • Annual performance and compensation reviews with opportunities for increases

Benefits & Perks

We believe great employees deserve great benefits.


From Your First Day

  • Paid training
  • Supportive coaching and ongoing development
  • A fun, team-oriented work environment

Health & Financial Benefits

  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • Hospital Indemnity & Critical Illness Insurance
  • Legal Insurance
  • Pet Insurance
  • 401(k) with a competitive company match

Time Off

  • Generous Paid Time Off
  • Sick & Safe Leave

Schedule

Full-Time

  • Monday-Friday
  • 8-hour shifts
  • Choose from:
    • 9:00 AM - 6:00 PM
    • 10:00 AM - 7:00 PM
  • Overtime opportunities available

Convenient Hunt Valley Location

Work from our modern headquarters in Hunt Valley Towne Centre, featuring:

  • Free parking
  • Easy access to Light Rail
  • Walkable restaurants, coffee shops, retail, and fitness centers


Requirements

We're looking for positive, motivated people who enjoy helping others.  You'll be a great fit if you have:

  • A confident and enthusiastic phone presence
  • Strong communication and listening skills
  • Basic computer proficiency
  • A willingness to learn and accept coaching
  • A positive attitude and strong work ethic
  • A friendly, patient, customer-first approach

Ready to Start Your Career?

If you're looking for more than just a job-if you're looking for a company where you can build a career, earn competitive pay, develop valuable skills, and work with an award-winning team-CARCHEX wants to hear from you.


Apply today and discover why CARCHEX continues to be one of the best places to work and grow your career! 

Apply