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Phone Agent Jobs (NOW HIRING)

MetTel

Client Experience Agent

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Omni Hotels & Resorts

PBX Agent

Corpus Christi, TX · On-site

$13.75 - $17.50/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Centinel Bank of Taos

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Bcbsri

Associate Inbound Concierge Agent

Providence, RI · On-site

$41K - $54K/yr

Ability to work in a multitude of capacities or channels including as a Medicare Concierge phone Agent and as a Outreach (over the telephone, at the corporate office, retail stores, and community ...

Ocwen

Call Center Representative

Mount Laurel, NJ

$18.50 - $20.50/hr

The agent's role is to make phone calls to homeowners to collect loan payments, resolve delinquent loans, and address customer service inquiries through retention and liquidation strategies while ...

Evoplay

Italian Phone Operator

$16.75 - $20.75/hr

Customer Support Agent . : * advanced Italian (B2), ; * : , ; * ; : * ; * ; * ; ? * 2/2: 2 8:00 20:00, 2 , 2 20:00 8:00, 2 ; * , ; * ; * 16

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How much do phone agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

How to make 1000 a week remote?

A phone agent can earn $1,000 a week remotely by working full-time hours, often 40 or more per week, and handling high-volume customer service or sales calls. Increasing earnings may involve developing strong communication skills, gaining experience, and working for companies that offer competitive pay or performance-based incentives.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need good communication skills, basic computer proficiency, and sometimes customer service experience. Many employers require a high school diploma or equivalent and may prefer familiarity with chat platforms or CRM tools. Training is often provided, and a quiet, reliable internet connection is essential for remote work.

How to make 2000 a week working from home?

A phone agent can potentially earn $2,000 a week by working full-time, handling high-volume calls, and gaining experience in sales or customer service. Increasing income may involve developing strong communication skills, working for companies that offer commission or performance-based pay, and utilizing relevant tools like CRM software. Achieving this level of income typically requires consistent effort, a reliable internet connection, and possibly certifications in customer service or sales.

What job makes $10,000 a month without a degree?

A phone agent can potentially earn $10,000 a month through high-volume sales, commission-based pay, or working in specialized customer support roles for large companies. Success often depends on experience, skills, and the ability to handle high-pressure environments, with some roles offering performance bonuses or incentives.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
What cities are hiring for Phone Agent jobs? Cities with the most Phone Agent job openings:
What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you
Student Worker (Alumni Engagement Specialist)

Student Worker (Alumni Engagement Specialist)

Regent University

Virginia Beach, VA • On-site

$35K - $40K/yr

Part-time

Posted 18 days ago

Regent University rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

222nd of 541 rated colleges and universities

Job description

Student Worker (Alumni Engagement Specialist)
Job no: 492458
Work type: Part time
Location: Virginia Beach
Categories: Student & Temporary
Benefits
None
Responsibilities:
  • Serve as a phone agent to call and engage Regent alumni
  • Build an excellent understanding of alumni data within the CRM and other systems
  • Ensure proper recording and documentation of alumni contact information and payment information within the CRM and other systems
  • Pray with and for alumni over the phone
  • Serve as support staff for Advancement and Alumni events
  • Contribute to the Alumni Engagement department and promote a teamwork environment

Requirements:
  • High school diploma
  • Ability to work effectively and collaboratively within a team environment
  • Must have excellent computer skills with the ability to learn new software systems and databases
  • Must be detail-orientated, organized, and able to work independently in team settings
  • Must have exceptional customer service skills
  • Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
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Advertised: 16 May 2025 Eastern Daylight Time
Applications close:
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