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Phone Agent Jobs (NOW HIRING)

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

MetTel

Client Experience Agent

Salt Lake City, UT · On-site

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Centinel Bank of Taos

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries, and orchestrate customer ...

Omni Hotels & Resorts

PBX Agent

Corpus Christi, TX · On-site

$13.75 - $17.50/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Mochi Health

Member Experience Representative

Austin, TX · Remote

$20 - $25/hr

Remote - Texas | Temporary-to-Permanent About the Role We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role - you ...

Omni Hotels

PBX Agent

Corpus Christi, TX · On-site

$11.75 - $14.75/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Bokeh Creatives

Remote Phone Sales

Roseville, CA · Remote

$25 - $45/hr

We are on the hunt for a DRIVEN and enthusiastic and EXPERIENCED Phone Sales agent with a proven track record. This role reaches out to interested clients who have expressed interest in being part of ...

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How much do phone agent jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

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Phone Agent jobs near you
Client Experience Agent

Client Experience Agent

MetTel

Salt Lake City, UT • Remote

$20 - $25/hr

Full-time

Posted 9 days ago

Job description

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are seeking a Client Experience Agent to join our After Hours Team!

ROLES AND RESPONSIBILITIES:

Remote however must reside local in Salt Lake City, Utah for training, etc.

Swing Shift hours 11am MST - 8pm MST

Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions. On occasion the Agent will be asked to contribute to company projects intended to improve MetTel processes and or service offering. The function includes but is not limited to the following:

  • Answer incoming calls and respond to customer's emails. Agent will log into and remain available for calls during all assigned working hours.
  • Manage and resolve customer complaints in a timely manner. Success will be measured by email and call quality observations completed and reviewed monthly with CS leadership.
  • Identify and take ownership of issues, escalate to supervisors as necessary
  • Provide product and service information to customers
  • Research required information using available systems and tools. Agent in partnership with leader will ensure he/she is fully aware of all tools and systems available to ensure a positive customer experience, agent to make effective use of all tools and systems, ensuring efficiencies critical to issue resolution.
  • Process orders, forms, and applications
  • Route calls to appropriate resources when necessary
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Other duties as assigned

DESIRED QUALIFICATIONS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multilingual desired but not required.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point); Explorer Internet software.

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree
  • 3 or more year's customer service
  • Remote however must reside local in Salt Lake City, Utah for training, etc.

*The salary reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay rate for this position is $20 - $25 hourly. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #SaltLakeCity, #Utah, #CustomerSupport, Client Experience, Customer Support, #ClientExperience, #PhoneSupport, Phone Support, #Issueresolution, Issue resolution, #ProductSupport, ProductSupport, Process Orders, #ProcessOrders, #EmailSupport, Email Support

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

To learn more about our company visit us at www.mettel.net