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Phone Agent Jobs in California (NOW HIRING)

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Reservations Agent

Santa Cruz, CA · On-site

$18.50 - $23/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service, the Reservations Agent will uphold La Bahia Hotel ...

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Phone Agent information

See California salary details

$10

$19

$62

How much do phone agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for phone agent in California is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $17.93 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

Can you work from home as a phone agent?

Many phone agent positions are available for remote work, allowing employees to perform their duties from home with a computer and internet connection. Employers often require specific skills such as good communication and familiarity with call center software, and some roles may require prior experience or training. Remote phone agent jobs can offer flexible schedules and the convenience of working from home.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

What are popular job titles related to Phone Agent jobs in California? For Phone Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Phone Agent jobs in California look for? The top searched job categories for Phone Agent jobs in California are:
What cities in California are hiring for Phone Agent jobs? Cities in California with the most Phone Agent job openings:
Phone Agent jobs near you
Infographic showing various Phone Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,092 per year, or $19.3 per hour.

Administrative Assistant II - Head & Neck Surgery (Westwood)

UCLA Health

Los Angeles, CA • On-site

$26.42 - $37.49/hr

Full-time

Re-posted 23 days ago

UCLA Health rating

8.7

Company rating: 8.7 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

6th of 887 rated healthcare providers

Job description

General Information
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Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday: 8:00am - 5:00pm, hours may vary
Posted Date
07/07/2026
Salary Range: $26.42 - 37.49 Hourly
Employment Type
2 - Staff: Career
Duration
indefinite
Job #
31683
Primary Duties and Responsibilities
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Under the direction of the manager, the Administrative Assistant II will provide on-site administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world-class practices of CI-CARE. Primary role is as phone agent to schedule patients using the electronic medical records system, collect and update demographics, insurance, and authorizations as necessary. Greet and check-in patients and perform cash collections. Ensure that proper procedures and policies are followed. Act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Perform insurance verification and authorizations, and other duties as assigned by the manager. On site attendance in Westwood required.
Salary Range: $26.42 - $37.49 hourly
Job Qualifications
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Required:
  • Excellent organizational skills to work in a multi-function office with minimal supervision.
  • Knowledge of CPT codes, ICD10, and performing insurance authorizations
  • Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
  • Proper telephone etiquette.
  • Knowledge of medical terminology.
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
  • Skill in interacting diplomatically with the public including patients, other health care providers and students.
  • Ability to handle sensitive material and information with confidentiality and discretion.
  • Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
  • Ability to meet and exceed the CI-CARE standards.
  • Ability to obtain authorizations in a timely manner
  • Ability to work occasional overtime
  • Ability to have flexibility in work schedules and locations as needed

Preferred
  • Knowledge of UCLA policies and procedures and cash collections
  • Previous experience working in an outpatient clinic setting.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.

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About UCLA Health

Sourced by ZipRecruiter

UCLA Health, operating within the healthcare industry, is significantly recognized for its commitment to improving the health and wellbeing of people through the integration of patient care, research, and education. Located in Los Angeles, California, UCLA Health was founded and associated with the University of California, Los Angeles (UCLA) in 1955, entrenching its roots in quality healthcare service provision. Through a broad range of medical services, UCLA Health significantly stands as a cornerstone for comprehensive outpatient, inpatient, and emergency care services, specialized treatments, and wellness checks. Notable for pioneering an integrated, comprehensive medical approach, UCLA Health is consistently ranked among the top health systems in the US and world.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

1955

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