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Phone Agent Jobs in California (NOW HIRING)

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Reservations Agent

Santa Cruz, CA · On-site

$18.50 - $23/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service, the Reservations Agent will uphold La Bahia Hotel ...

La Bahia Hotel and Spa

Reservations Agent

Santa Cruz, CA · On-site

$24.73/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel ...

La Bahia Resort and Spa

Reservations Agent

Santa Cruz, CA

$18.50 - $23/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel ...

La Bahia Resort and Spa

Reservations Agent

Santa Cruz, CA

$18.50 - $23/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel ...

La Bahia Resort and Spa

Reservations Agent

Santa Cruz, CA · On-site

$18.50 - $23/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel ...

La Bahia Hotel and Spa

Reservations Agent

Santa Cruz, CA · On-site

$24.73/hr

Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.50/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA

$17.75 - $22.25/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA

$17.75 - $22.25/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA

$17.75 - $22.25/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

Manage multiple phone calls, radio calls, e-mails and or requests. * Manage high volume of calls ... Agent will be responsible for memorizing Food & Beverage menus and when taking orders, they must ...

U-Haul

Reservation Agent

Oceanside, CA · On-site

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

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Phone Agent information

See California salary details

$10

$19

$62

How much do phone agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for phone agent in California is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $17.93 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in California?

For Phone Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in California look for?

The top searched job categories for Phone Agent jobs in California are:

What cities in California are hiring for Phone Agent jobs?

Cities in California with the most Phone Agent job openings:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,092 per year, or $19.3 per hour.

Administrative Assistant II - Head & Neck Surgery (Westwood)

Los Angeles, CA • On-site

University of California

8.5

Company rating: 8.5 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

82nd of 627 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about University of Californiaexternal

$26.42 - $37.49/hr

Other

Posted 5 days ago

Job description

Description

Under the direction of the manager, the Administrative Assistant II will provide on-site administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world-class practices of CI-CARE. Primary role is as phone agent to schedule patients using the electronic medical records system, collect and update demographics, insurance, and authorizations as necessary. Greet and check-in patients and perform cash collections. Ensure that proper procedures and policies are followed. Act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Perform insurance verification and authorizations, and other duties as assigned by the manager. On site attendance in Westwood required.

Salary Range: $26.42 - $37.49 hourly

Qualifications

Required:

  • Excellent organizational skills to work in a multi-function office with minimal supervision.
  • Knowledge of CPT codes, ICD10, and performing insurance authorizations
  • Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
  • Proper telephone etiquette.
  • Knowledge of medical terminology.
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
  • Skill in interacting diplomatically with the public including patients, other health care providers and students.
  • Ability to handle sensitive material and information with confidentiality and discretion.
  • Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
  • Ability to meet and exceed the CI-CARE standards.
  • Ability to obtain authorizations in a timely manner
  • Ability to work occasional overtime
  • Ability to have flexibility in work schedules and locations as needed

Preferred

  • Knowledge of UCLA policies and procedures and cash collections
  • Previous experience working in an outpatient clinic setting.

What University Of California employees say

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Benefits

Hours and flexibility

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