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Customer Success Agent Jobs in California (NOW HIRING)

Slash Financial

Customer Success Agent

San Francisco, CA · On-site +1

$55K - $70K/yr

As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. What You ...

Bay Alarm Company

Customer Success Agent

Concord, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

Bay Alarm

Customer Success Agent

Concord, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by organizing, scheduling, and managing meetings with prospective and existing clients. In this role ...

Zest HR

Sales / Customer Success Agent

Los Angeles, CA · On-site

Company Description Hyrecar.com is a startup team with big ideas and more growth nationally than we can handle right now. HyreCar is the leading car-sharing platform for ride-sharing drivers. We ...

Tang+Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent CanQualify is an industry-leading compliance management company helping ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

HyreCar

Sales / Customer Success Agent

Los Angeles, CA · On-site

Hyrecar.com is a startup team with big ideas and more growth nationally than we can handle right now. HyreCar is the leading car-sharing platform for ride-sharing drivers. We connect private car ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

CareOnSite

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

New

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

Descope

Customer Success Manager

Los Altos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Descope

Customer Success Manager

Los Altos, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Descope

Customer Success Manager

Los Altos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 ... As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Augment CXM is defining a new category of software - customer experience ... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our ... Own the post-sales technical relationship for our API, agent, and inference customers, from ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in California

Customer Success Agent information

See California salary details

$9

$17

$27

How much do customer success agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer success agent in California is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in California?

For Customer Success Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in California look for?

The top searched job categories for Customer Success Agent jobs in California are:

What cities in California are hiring for Customer Success Agent jobs?

Cities in California with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,298 per year, or $17.9 per hour.

Customer Success Agent

Slash Financial

San Francisco, CA • On-site, Remote

$55K - $70K/yr

Full-time

Re-posted 24 days ago

Job description

About Slash
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable.
Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture.
We're growing fast and are looking for sharp, detail-oriented Customer Success Agent to join our team!
The Role:As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform.
What You'll Do:
  • Handle customer success and support operations, working closely with our product, sales, and engineering teams.
  • Document and automate customer operation processes where possible.
  • Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard.
  • Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently.
  • Review new customer onboarding applications.
  • Write FAQs and internal playbooks to make our customer experience faster and easier.
  • Managing inbound support tickets and calls with professionalism and empathy.

What We're Looking For:
  • 2+ years in financial services, customer support/success or sales/BDR experience preferred.
  • Strong attention to detail and excellent written/verbal communication skills.
  • Comfortable handling sensitive information and exercising discretion.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Experience with Intercom, Pylon, or similar tools a plus but not required.
  • Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we'll train you).
  • Ability to work Day Shift - PST or EST hours (9am-6pm)

Why Join Slash:
  • Be part of a fast-growing fintech startup disrupting business finance.
  • Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
  • Opportunity to grow into high-impact compliance roles as we scale.
  • On-Site or Remote opportunity!

Apply