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Phone Agent Jobs in Ohio (NOW HIRING)

... an Agent and Manager in IN, IL, KY, MI, OH AND WI. Qualifications and Skills Needed * Computer ... Phone Experience * A Passion to be the Best if Your Field - Commit to Learning * Commitment for ...

Be Seen First

Looking for part-time team member to assist with incoming phone calls, walk in customers, and ... Opportunity for advancement to licensed agent for competitive candidates who are interested in ...

Inside Sales Agent (ISA) - Commercial & Residential Real Estate (Commission based) * Cleveland, OH ... If you love the phone, thrive on hitting goals, and know how to build trust fast, we want to talk ...

New

Recruitment Process for the Commissioning Agent Position The recruitment process includes a combination of preliminary phone screens, interviews, and a pre-employment background check and drug test.

Front Desk Agent

Dublin, OH ยท On-site

$13.50 - $17/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

Contact Center Service Agent

Columbus, OH ยท On-site

$15.25 - $20.50/hr

Utilizes proper phone etiquette throughout the duration of the call. * Answer Queue quickly (within 30 seconds) to meet team Service Level goal. * Answer and handle 90% of calls being sent per ...

Front Desk Agent

Nelsonville, OH ยท On-site

$16/hr

Front Desk Agent: $16 dollars per hour. I. Position Purpose Under the direct supervision of the ... Provide professional, welcoming greetings to guests in person and by phone. * Process guest check ...

Front Desk Agent

Nelsonville, OH ยท On-site

$16/hr

Front Desk Agent $16.00 per hour * Position Purpose Under the direct supervision of the General ... Offer sincere and warm greetings to guests over the phone and in person. * Processing guest check ...

Call Center Agent

Cincinnati, OH ยท On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Front Desk Agent

Westlake, OH ยท On-site

$16 - $17/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Manage online and phone reservations * Inform customers about payment methods and verify their ...

Sales Agent

Akron, OH ยท On-site +1

As a Sales Agent, you will answer inbound sales calls and follow up with our prospective Pet ... Able to effectively and professionally communicate over the phone and email Basic Qualifications:

Front Desk Agent

Springfield, OH ยท On-site

$13.50 - $17/hr

Front Desk Agent The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk ... Manage room availability, create reservations, and answer phone calls. * Possess general knowledge ...

Rental Agent

Columbus, OH ยท On-site

$15 - $17/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

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Phone Agent information

See Ohio salary details

$9

$17

$56

How much do phone agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for phone agent in Ohio is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $16.20 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.
Infographic showing various Phone Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,167 per year, or $17.4 per hour.

Full-time

Posted 4 days ago


Job description

Company Description - Remote
One Future of Indianapolis Office - BIG is hiring a Full-time remote position for an Agent and Manager in IN, IL, KY, MI, OH AND WI.
Qualifications and Skills Needed
  • Computer Skills are a Must
  • Experience with Outlook is Helpful
  • Phone Experience
  • A Passion to be the Best if Your Field - Commit to Learning
  • Commitment for Attending All Virtual Meetings and Trainings
  • High Personal Integrity and Character
  • Work Ethic, Self Motivation and a Desire to Succeed
  • Excellent Verbal and Communication Skills
  • Accountable and Coachable Team Player
  • Ability to Consistently Work from Home with Success

Benefits and Perks
  • Large Product Portfolio
  • Multiple Product Lines
  • Multiple Companies to offer
  • Rapid Income and Career Advancement Potential
  • No Experience income potential 50k to 80k in the first year
  • Seasoned Agent income potential 100k to 200k+ in the first year
  • Bonuses
  • Long Term Income - Residual
  • Training Platform tailored across the board. From agent level to leadership and up to Home Office.
  • Company Generated Leads at No Cost to You - Generated directly from Home Office
  • Coaching and Mentorship
  • Low Stress, No Politics and Great Working Environment