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Phone Agent Jobs in Ohio (NOW HIRING)

Hocking College

Front Desk Agent

Nelsonville, OH · On-site

$16/hr

Front Desk Agent $16.00 per hour * Position Purpose Under the direct supervision of the General ... Offer sincere and warm greetings to guests over the phone and in person. * Processing guest check ...

Hocking College

Front Desk Agent

Nelsonville, OH

$16/hr

Front Desk Agent $16.00 per hour * Position Purpose Under the direct supervision of the General ... Offer sincere and warm greetings to guests over the phone and in person. * Processing guest check ...

Twin Tier Hospitality

Be Seen First

Front Desk Agent

Westlake, OH · On-site

$16 - $17/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Manage online and phone reservations * Inform customers about payment methods and verify their ...

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All JobsPhone Agent JobsPhone Agent Jobs in Ohio

Phone Agent information

See Ohio salary details

$9

$17

$56

How much do phone agent jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for phone agent in Ohio is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $16.20 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

Can you work from home as a phone agent?

Many phone agent positions are available for remote work, allowing employees to perform their duties from home with a computer and internet connection. Employers often require specific skills such as good communication and familiarity with call center software, and some roles may require prior experience or training. Remote phone agent jobs can offer flexible schedules and the convenience of working from home.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

What are popular job titles related to Phone Agent jobs in Ohio? For Phone Agent jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Phone Agent jobs in Ohio look for? The top searched job categories for Phone Agent jobs in Ohio are:
Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Ohio as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,167 per year, or $17.4 per hour.

Virtual Phone Sales Representative

InsuraTec Services Group

Cleveland, OH • On-site, Remote

Full-time

Life

Posted 22 days ago

Job description

Virtual Phone Sales Representative
Location: Remote - U.S. Based Only
Job Type: Full-Time | Flexible Schedule
Ready to close more deals from home with a proven sales system?
We're hiring motivated Virtual Phone Sales Representatives who want to plug into a high-converting, fully scripted sales process-with zero cold calling and 100% remote flexibility.
At InsuraTec, we equip you with warm inbound leads, step-by-step scripts, and a system that converts 1 out of every 3 sat appointments into a sale. No guesswork. No chasing leads. Just consistent sales and unlimited earning potential.
What You'll Do:
  • Conduct scheduled phone appointments with inbound life insurance leads
  • Follow our 100% scripted presentation from intro to close
  • Educate clients on financial protection products (life, mortgage protection, final expense, etc.)
  • Submit applications electronically and maintain client records in CRM
  • Attend weekly training calls and team development sessions
Why Join InsuraTec?
  • Proven System: Scripted process with a 33% conversion rate
  • No Cold Calls: Inbound, pre-qualified leads
  • Remote Freedom: Work from anywhere with Wi-Fi
  • High Commissions: Uncapped earning potential + monthly bonuses
  • Support & Mentorship: Ongoing coaching and team culture
  • Top Carriers: Access to A-rated insurance providers
What You Need:
  • Active life insurance license (required)
  • Phone sales or telesales experience preferred
  • Confidence using scripts and handling objections
  • Coachable mindset and strong follow-up habits
  • Comfortable working independently in a remote setting
Compensation:
  • Commission-only role with top earners making $75,000-$120,000+ annually
  • Monthly bonus programs and incentive trips
  • Promotions based on performance, not seniority

Keywords: Virtual Sales, Remote Phone Sales, Licensed Insurance Agent, Remote Closer, Inbound Sales, Work From Home Jobs, Telesales Agent, Final Expense, Life Insurance Sales, High-Ticket Closing, Commission Sales, Insurance Telesales, Appointment Closer
Apply Now
If you're ready to close more deals with less stress-and finally earn what you're worth-apply today to become a Virtual Phone Sales Representative at InsuraTec.
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