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Phone Agent Jobs in Ohio (NOW HIRING)

Holiday Inn Express

Front Desk Agent

Dayton, OH · On-site

$13.75 - $17.50/hr

Front Desk Agent The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk ... Manage room availability, create reservations, and answer phone calls. * Possess general knowledge ...

Symmetry

Remote Insurance Sales Agent

Columbus, OH · Remote

Remote Insurance Sales Agent Must be authorized to work in the US, no work visas offered at this ... All of our agents have the ability to help clients virtually over the phone or in Zoom meetings.

U-Haul

Rental Agent

Columbus, OH · On-site

$15 - $17/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

Embrace Pet Insurance

Sales Agent

Akron, OH

Power certified for Outstanding Customer Service Experience for Phone Support. This recognition ... As a Licensed Insides Sales Agent, you will answer inbound sales calls and follow up with our ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

Crestline Hotels & Resorts

Front Desk Agent

Hamilton, OH · On-site

$12.25 - $15.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Hotel Spero

FRONT DESK AGENT

Hamilton, OH · On-site

$12.25 - $15.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

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Showing results 21-40

All JobsPhone Agent JobsPhone Agent Jobs in Ohio

Phone Agent information

See Ohio salary details

$9

$17

$56

How much do phone agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for phone agent in Ohio is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $16.20 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Ohio?

For Phone Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Ohio look for?

The top searched job categories for Phone Agent jobs in Ohio are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,167 per year, or $17.4 per hour.

Front Desk Agent

Holiday Inn Express

Dayton, OH • On-site

$13.75 - $17.50/hr

Other

Medical

This job post has expired 2 days ago. Applications are no longer accepted.

Holiday Inn Express rating

5.1

Company rating: 5.1 out of 10

Based on 524 frontline employees who took The Breakroom Quiz

86th of 109 rated hotels

Job description

Front Desk Agent

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

What Holiday Inn Express employees say

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