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Phone Agent Jobs in Ohio (NOW HIRING)

Whitaker-Myers Insurance

Client Services Agent

Wooster, OH · On-site

$15 - $20/hr

Address and resolve client questions and issues via email, phone, or in person. * Ensure resolution ... Licensed Insurance agent - maintaining license and CE as required by state * Minimum 2 years ...

Punderson Manor Lodge

Front Desk Agent

Newbury, OH · On-site

$13.50 - $17/hr

Front Desk Agent We are looking to add an upbeat Front Desk Agent to Punderson Manor's team to ... Manage online and phone reservations * Inform customers about payment methods and verify their ...

Downsize Allies

Junior Real Estate Agent

Dayton, OH · On-site

$15/hr

Downsize Allies is hiring a full-time real estate agent to represent our clients who are looking to ... Answer the phone when homeowners call us to request an offer and schedule appointments. * Run ...

Nolan Living

Leasing Agent

Hilliard, OH · On-site

$17 - $18/hr

Description Leasing Agent Department: Operations Reports to: Property Manager Location: Hilliard ... Welcome and assist prospective residents in person and over the phone * Conduct engaging tours and ...

Premier Property Management

Be Seen First

Leasing Agent/Office Manager

Elyria, OH · On-site

$16 - $21/hr

Now Hiring: Leasing Agent (Part-Time) Location: Elyria, Ohio Are you friendly, motivated, and ... Respond promptly and interact professionally via phone, email and in person to potential tenant ...

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All JobsPhone Agent JobsPhone Agent Jobs in Ohio

Phone Agent information

See Ohio salary details

$9

$17

$56

How much do phone agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for phone agent in Ohio is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $16.20 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Ohio?

For Phone Agent jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Ohio look for?

The top searched job categories for Phone Agent jobs in Ohio are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,167 per year, or $17.4 per hour.

Insurance Account Manager - State Farm Agent Team Member

Jill Gaba - State Farm Agent

Northfield, OH

$55K - $75K/yr

Full-time, Contractor

Medical, Retirement, PTO

Posted 16 days ago

Job description

Insurance Account Manager - State Farm Agent Team Member

Position Overview

This is a full-time Insurance Account Manager career opportunity with Jill Gaba State Farm in Northfield, OH for someone who wants to build a long-term insurance career on both sides of the business. You will learn to sell, service, and grow a real book of business, with structured training and a clear path to advance.

Responsibilities

  • Manage customer accounts end to end — new sales, policy reviews, and day-to-day service
  • Round out existing customer accounts by identifying coverage gaps and cross-selling during reviews
  • Develop new business through outbound calls, referrals, and warm follow-ups
  • Handle policy questions, billing inquiries, and coverage changes accurately
  • Set appointments and move prospects through the sales process
  • Maintain accurate activity, pipeline, and customer records in the agency system
  • Meet weekly and monthly sales and service goals

Qualifications

  • No prior experience required — we will train you
  • Comfortable balancing sales goals with day-to-day customer service
  • Strong phone presence and clear, confident communication
  • Organized and detail-oriented with strong follow-through
  • Willingness to obtain required insurance licenses
  • Team-oriented with a positive, coachable attitude

Benefits

  • Base salary plus performance-based commission
  • SIMPLE IRA retirement plan with employer match
  • Health insurance stipend
  • Paid time off (vacation, sick, and personal days)
  • Paid company holidays
  • Clear career advancement paths
  • Company events, contests, and team lunches

Pay range: $55,000-$75,000 per year

This includes base salary, commissions, and bonuses. Your earning potential grows with your performance — top performers exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.