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Agency Team Member information

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How much do agency team member jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for agency team member in the United States is $14.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Agency Team Member vs Insurance Agent?

AspectAgency Team MemberInsurance Agent
CredentialsMay require licensing depending on role, but often less specializedRequires state licensing and certifications
Work EnvironmentTypically works within an agency, supporting sales and administrative tasksWorks directly with clients to sell and manage insurance policies
Employer & Industry UsageEmployed by insurance agencies, assisting in various rolesEmployed as independent or company representatives selling policies
Search & Comparison IntentLooking for support roles within insurance agenciesSeeking sales or client-facing insurance roles

While both roles operate within the insurance industry, an Agency Team Member generally supports agency operations and may not require extensive licensing, whereas an Insurance Agent actively sells policies and must be licensed. Understanding these differences helps job seekers find the right position aligned with their credentials and career goals.

How does an agency team member typically collaborate with other roles within an insurance agency?

Agency Team Members often work closely with agents, customer service representatives, and underwriters to ensure clients receive comprehensive support. Daily collaboration may include sharing client information, coordinating policy quotes, and assisting in claims processing. Effective communication and teamwork are essential, as Agency Team Members frequently act as a liaison between clients and other team members to address client needs quickly and accurately. This collaborative environment fosters learning and helps team members develop a well-rounded understanding of agency operations.

What skills and qualifications are needed to thrive as an agency team member?

To thrive as an Agency Team Member, you need strong customer service skills, sales acumen, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office productivity tools, and, in some cases, state insurance licensing is typically required. Excellent communication, problem-solving abilities, and teamwork help you build rapport with clients and collaborate effectively within the agency. These skills are essential for meeting client needs, achieving sales targets, and contributing to the agency’s overall success.

What is an agency team member?

Agency Team Members are professionals who work within an insurance or marketing agency, supporting the agency's operations, sales, and customer service functions. Their responsibilities often include assisting clients, processing paperwork, generating leads, and helping agents with policy management. Agency Team Members play a key role in ensuring smooth day-to-day operations and delivering excellent service to clients. They may also help with marketing initiatives and provide administrative support as needed.
More about Agency Team Member jobs
What job categories do people searching Agency Team Member jobs look for? The top searched job categories for Agency Team Member jobs are:
Agency Team Member jobs near you
Infographic showing various Agency Team Member job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,191 per year, or $14 per hour.

Insurance Agency Manager

IH Mississippi Valley Credit Union

Davenport, IA • On-site

$65K - $100K/yr

Full-time

Re-posted 10 days ago

IH Mississippi Valley Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Join our insurance team at Members Insurance! At Members Insurance, we are committed to delivering personalized, community-centered financial solutions that help our members achieve their goals. We believe in the power of relationships and the importance of making a meaningful impact in the communities we serve. We are recruiting for an experienced insurance professional to join our agency team and help drive continued team development and agency growth. This role is based in Davenport, Iowa.Role SummaryThe Agency Manager is responsible for supporting team development, leading sales and service, and overseeing the daily operations of the agency. This role requires a strategic thinker who will partner closely with agency leadership, producers, support staff, carrier representatives, and credit union teams to expand member awareness of insurance solutions while helping members protect what matters most.Key Responsibilities:Support, develop and coach the team to exceptional service standards and agency goals.Foster a positive, collaborative, and service-focused workplace culture. Manage day to day operations of the agency. Responsible for operational procedures, documentation and quality control.Recruit, hire, train, and mentor new team members. Partner with credit union teams to create a seamless member experience and promote awareness of insurance services.Monitor agency performance and implement improvements to increase productivity and profitability.Maintain strong carrier relationships and stay current on insurance products, underwriting guidelines, market changes, and compliance expectations.Develop and grow new and existing member relationships through consultative insurance sales and service.Provide exceptional service to members adhering to agency SLAs.Accurately document member interactions, quotes, policy activity, and follow-up items in agency systems.Follow all applicable state insurance laws, carrier requirements, internal procedures, and E&O risk management practices.Required Qualifications/Skills:Minimum of five years of insurance sales and service experience.Active insurance license required, or ability to obtain and maintain required licensing within the established timeframe.Strong understanding of insurance products, coverage options, carrier guidelines, and agency operations.Demonstrated ability to grow relationships, generate referrals, and meet production or growth goals.Excellent communication, relationship-building, problem-solving, and follow-through skills.Ability to explain coverage options clearly and professionally to members with varying insurance knowledge.Strong attention to detail and ability to maintain accurate records while managing multiple priorities.Commitment to providing world-class service and supporting IHMVCU's Pathfinder culture. Being a team member of Members Insurance is more than just a job; we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers . Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.Move Up your career at Members Insurance with this great opportunity!  PHYSICAL REQUIREMENTS:Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handlingLifting Demands: Up to 10 lbs.Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

What IH Mississippi Valley Credit Union employees say

Hours and flexibility

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