ZipRecruiter

Log In

1

Customer Success Agent Jobs in Tennessee (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Tennessee

Customer Success Agent information

See Tennessee salary details

$8

$16

$24

How much do customer success agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success agent in Tennessee is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.12 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Tennessee?

For Customer Success Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Tennessee look for?

The top searched job categories for Customer Success Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Agent jobs?

Cities in Tennessee with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,301 per year, or $16.5 per hour.

French Customer Service Agent

APN Software Services Inc

Nashville, TN • On-site

$15 - $20/hr

Contractor

Re-posted 17 days ago

Job description

Position Title:  French Customer Service Agents

Location: Nashville Tennessee 37219 (Hybrid- Mon-Wed onsite)

Duration: 3 months

Hours per Week: 40 (8 hrs/day)

Shift: 1st

Description:

French Customer Service Agents needed to support French customers.

Need to Speak French

Job Responsibilities

• Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

• Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

• Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

• Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

• Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

• Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

• Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

• Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

• Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

• Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

• Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

• Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

• Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements

• Minimum required Education: High School Diploma, Vocational Education

• Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

• Minimum required Certification: N/A

Preferred Skills

• Preferred Education: Bachelor's Degree or equivalent

• Preferred Experience: 3-5 years of Customer Service experience

• Preferred Certification: N/A

Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support


APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”