Position Location Remote Type Remote Office Location (if not fully remote): n/a Fairway is hiring a Customer & Partner Success Agent (Reverse Mortgage) who serves as the primary, remote point of ...
Position Location Remote Type Remote Office Location (if not fully remote): n/a Fairway is hiring a Customer & Partner Success Agent (Reverse Mortgage) who serves as the primary, remote point of ...
Agent & Broker Partnerships · Platform Adoption · Customer Success Property & Casualty · Wholesale Distribution · Relationship-Driven Growth The Customer Success Representative will serve as the ...
Quick apply
Agent & Broker Partnerships · Platform Adoption · Customer Success Property & Casualty · Wholesale Distribution · Relationship-Driven Growth The Customer Success Representative will serve as the ...
As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through ...
Quick apply
As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through ...
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
About Akia Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She ... About the Role As a Customer Success Manager at Akia, you will own a book of business and be ...
New
Onboard and guide customers through Emberos' multi-agent operating system * Deliver customer ... Create customer success playbooks outlining core processes, service standards, and escalation paths
Quick apply
Onboard and guide customers through Emberos' multi-agent operating system * Deliver customer ... Create customer success playbooks outlining core processes, service standards, and escalation paths
Manager, Customer Success
New York, NY · Remote
$150K - $190K/yr
Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...
Quick apply
Manager, Customer Success
New York, NY · Remote
$150K - $190K/yr
Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...
Manager, Customer Success
New York, NY · On-site
$150K - $190K/yr
Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...
Manager, Customer Success
New York, NY · On-site
$150K - $190K/yr
Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
Customer Success Director
Waltham, MA · Remote
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
Quick apply
Customer Success Director
Waltham, MA · Remote
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...
Customer Success Agent information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do customer success agent jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What are some common challenges Customer Success Agents face when managing multiple client accounts?
Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.
What is the difference between Customer Success Agent vs Customer Support Specialist?
| Aspect | Customer Success Agent | Customer Support Specialist |
|---|---|---|
| Primary Focus | Proactively ensures customer satisfaction and long-term success | Reactively resolves immediate customer issues and inquiries |
| Work Environment | Customer success teams, account management, ongoing client engagement | Help desks, support centers, troubleshooting |
| Required Skills | Communication, relationship management, product knowledge | Problem-solving, technical troubleshooting, communication |
| Common Usage | Tech companies, SaaS, subscription services | Retail, telecom, software support |
While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.
What are Customer Success Agents?
Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.
What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?
To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Full-time
Posted 10 days ago
Fairway Independent Mortgage Corporation rating
7.7
Based on 5 frontline employees who took The Breakroom Quiz
Job description
Be part of a team that's committed to making a difference. We believe in our work and our customers.
Position Location
Remote Type
Remote
Office Location (if not fully remote):
n/a
Job Description
Fairway is hiring a Customer & Partner Success Agent (Reverse Mortgage) who serves as the primary, remote point of contact connecting company-sourced consumers, referral partners, and our dedicated reverse mortgage team. In this role, you will drive inbound and outbound communication, follow up on high-quality leads, and schedule qualified appointments to ensure a seamless, positive experience during the initial stages of the reverse mortgage inquiry process.
Operating in a fully remote capacity, you will collaborate closely with the AVP of Customer & Partner Success, licensed Loan Officers, and the National Reverse Team to maximize lead engagement, qualification, and successful transfers.
What you will do:
What we are looking for:
This is a remote/work-from-home position.
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com. We can answer any questions and keep you updated on future opportunities.
View our E-Verify and Right to Work notices HERE.
Important Notice to Job Seekers! We've been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We're working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.
Position Location
Remote Type
Remote
Office Location (if not fully remote):
n/a
Job Description
Fairway is hiring a Customer & Partner Success Agent (Reverse Mortgage) who serves as the primary, remote point of contact connecting company-sourced consumers, referral partners, and our dedicated reverse mortgage team. In this role, you will drive inbound and outbound communication, follow up on high-quality leads, and schedule qualified appointments to ensure a seamless, positive experience during the initial stages of the reverse mortgage inquiry process.
Operating in a fully remote capacity, you will collaborate closely with the AVP of Customer & Partner Success, licensed Loan Officers, and the National Reverse Team to maximize lead engagement, qualification, and successful transfers.
What you will do:
- Conduct targeted outbound calling campaigns to eligible consumers and referral partners generated through company marketing and approved data sources.
- Promptly respond to inbound calls, emails, and web inquiries regarding reverse mortgage products and educational purposes.
- Follow up with event registrants, marketing respondents, and prospective borrowers to evaluate interest and guide them through next steps.
- Coordinate and schedule consultations between prospects and licensed Loan Officers using MS Bookings, Outlook, Zoom, and other scheduling tools.
- Maintain meticulous lead notes, detailed communication histories, and follow-up tasks within Velocify and other internal CRM platforms.
- Communicate effectively with assigned Loan Officers regarding borrower needs, updates, and scheduling activities.
- Deliver a professional, educational, and consultative experience for every consumer while strictly adhering to company compliance and communication standards.
- Leverage approved scripts, call guides, and outreach strategies to optimize borrower engagement and appointment conversion rates.
- Assist with administrative tasks, customer support initiatives, and specialized marketing campaigns as directed by leadership.
What we are looking for:
- 1-3 years of experience in customer service, call centers, sales support, mortgage, or a related field preferred.
- Proficiency with Microsoft Office products (Outlook, Word, Excel) and experience with CRM platforms (e.g., Velocify) is highly preferred.
This is a remote/work-from-home position.
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com. We can answer any questions and keep you updated on future opportunities.
View our E-Verify and Right to Work notices HERE.
Important Notice to Job Seekers! We've been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We're working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.