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Customer Success Agent Jobs (NOW HIRING)

Rodriguez

Customer Support Agent

$19.25 - $25.50/hr

Rodriguez Services is seeking a proactive and detail-oriented Customer Success Agent to support residents by managing inquiries and resolving issues through our resident portal, chat, and email ...

Two Dots

Customer Success Associate

Santa Monica, CA

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through ...

Gotransverse

Customer Success Specialist

Austin, TX · On-site

$70K - $80K/yr

As we grow our customer base, we are looking for a Customer Success Agent who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long-term ...

Sameday

Customer Success Manager

Pleasant Grove, UT · On-site

$60K/yr

Customer Success Manager -- Sameday AI About Sameday Sameday AI is building the AI voice layer for ... AI agent configured correctly, coaching them through adoption, and making sure they're seeing real ...

Jelou AI

Customer Success Manager

Customer Success Manager In Jelou we build AI agents that execute transactional operations directly ... training customers in our AI agent builder and Human Connect module, or executing recurring ...

Uniti AI

Customer Success Manager

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Uniti, you'll own customer relationships from the ... Monitor agent performance and operator health weekly -- call quality, response time, conversion ...

Compass

Customer Success Manager

Cardiff By The Sea, CA · On-site

$27 - $30/hr

As a Customer Success Manager, AKA "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

PermitFlow

Manager, Customer Success

Manhattan, NY · On-site

Manager, Customer Success PermitFlow is redefining how America builds. We're an applied AI company ... Our AI agent workforce helps the fastest-growing construction companies navigate everything from ...

PermitFlow

Manager, Customer Success

New York, NY · Remote

$150K - $190K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

PermitFlow

Manager, Customer Success

New York, NY · On-site

$150K - $190K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

Colorwave Inc

Customer Success - Japan

You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In ...

Eleven Labs

Customer Success - Japan

You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In ...

Emberos

Customer Success Manager

Los Angeles, CA · Remote

Onboard and guide customers through Emberos' multi-agent operating system * Deliver customer ... Create customer success playbooks outlining core processes, service standards, and escalation paths

Avante Inc

Customer Success Manager

Seattle, WA · On-site

Customer Success Manager At Avante, we're changing the way benefits are managed. We're an AI-native ... For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits ...

Compass

Customer Success Manager

Carlsbad, CA · On-site

$27 - $30/hr

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

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Customer Success Agent information

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How much do customer success agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Full-Time Client Success Agent

The Facilities Group National

Tampa, FL • On-site

Full-time

Posted 4 days ago

Job description

Who We Are

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

What You Will Be Doing

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions.

This is a fully remote position in New Jersey & North Carolina.

Schedule Available:

Monday - Friday, 8:00AM-5:00PM

Client Success Agent Job Duties and Responsibilities:

  • Partner with client-specific locations to provide updates and support on services planned and rendered.
  • Schedule Independent Service Providers (ISPs)for services and monitor through completion for client satisfaction.
  • Manages the life cycle of a client workorder, including: Creating the workorder, Assigning toISPs, Scheduling the service, Following up on completion, and invoicing the client.
  • Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and3rdpart work order management systems.
  • Serve as the liaison between the client and Independent Service Provider(ISP).
  • Manage customer concerns as they arise in a timely and professional manner.
  • Accurately manage and update ISP and client activities in JANIT.
  • Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Client Success Agent Qualifications and Requirements:


  • Previous remote work experience (Preferred)
  • High school diploma or GED.
  • At least one-year of proven customer service experience in any industry. (Preferred)
  • Adaptable and able to work in a fast-paced environment.
  • Strong attention to detail.
  • Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
  • Excellent time management skills.
  • Clear and effective communicator.
  • Ability to multi-task.
  • Self-motivated with a go-getter attitude.
  • Meet or exceeds deadlines.

***The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

***Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.



Monday - Friday
8:00AM - 5:00PM