ZipRecruiter

Log In

1

Customer Success Agent Jobs (NOW HIRING)

Jobgether

As a Customer Success Manager, you will own the success and growth of a portfolio of strategic ... Hands-on experience with prompt engineering, AI agent development, conversation optimization, or ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

Revin AI

Customer Success Manager

New York, NY · On-site

$150K - $170K/yr

Customer Success Manager (CSM) Location: New York City Compensation: Base: $110,000-130,000 ... agent configuration, implementation plans, and product improvements. • Guide customers through ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

Compass

Customer Success Manager

Palm Beach, FL

As a Customer Success Manager you are the first person our customers meet when they join Compass ... Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing ...

Avante

Customer Success Manager

Seattle, WA

For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits ... We are growing fast and are scaling our customer success team to meet the needs of our growing ...

Avante

Customer Success Manager

New York, NY

For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits ... We are growing fast and are scaling our customer success team to meet the needs of our growing ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

... in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

PermitFlow

Customer Success Manager

New York, NY · On-site

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

Avante

Customer Success Manager

New York, NY · On-site

For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits ... We are growing fast and are scaling our customer success team to meet the needs of our growing ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ...

Compass

Customer Success Manager

Providence, RI · On-site

$26 - $28/hr

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer ... Change Agent Physical security has been done the same way for decades. You're energized by the ...

Compass

Customer Success Manager

Charlestown, RI

$26 - $28/hr

As a Customer Success Manager, AKA an "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

Delaney Co

Customer Success Specialist

Sugar Hill, GA

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her ... agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more ...

next page

Showing results 1-20

All JobsCustomer Success Agent Jobs

Customer Success Agent information

See salary details

$9

$18

$27

How much do customer success agent jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Success Manager

Jobgether

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Netherlands.

As a Customer Success Manager, you will own the success and growth of a portfolio of strategic customers by helping them achieve measurable business outcomes. You will work at the intersection of customers, product, sales, and engineering teams to improve adoption, efficiency, and long-term value. This role goes beyond traditional account management, combining customer advocacy, technical understanding, and commercial expertise to drive meaningful impact. You will lead improvement initiatives, identify growth opportunities, and use data-driven insights to strengthen customer relationships. In a fast-moving, remote-first environment, you will have the autonomy to solve complex problems and contribute to the evolution of innovative AI-powered solutions.

Accountabilities
  • Own a portfolio of Growth and Strategic customer accounts from post-onboarding through long-term success, ensuring measurable outcomes and customer value.
  • Develop and execute customer success plans aligned with operational goals, customer experience metrics, and business objectives.
  • Analyze customer performance, identify improvement opportunities, and lead structured action plans with clear ownership and timelines.
  • Drive improvements across key success metrics, including automation rates, resolution efficiency, customer satisfaction, retention, and expansion.
  • Manage renewal conversations and proactively identify, develop, and close expansion opportunities based on demonstrated customer value.
  • Build strong relationships with senior stakeholders, including customer experience leaders and executives, while confidently navigating business discussions.
  • Partner with product, engineering, sales, and services teams to translate customer needs into actionable solutions and product improvements.
  • Provide technical guidance, explain product capabilities, support integrations, and recommend best practices for complex use cases.
  • Lead customer education initiatives, including training sessions, workshops, webinars, documentation, and product enablement materials.
  • Contribute customer insights, competitive intelligence, and feedback to internal teams to improve product strategy.
  • Mentor colleagues and support team development through knowledge sharing and collaboration.
Requirements
  • 3+ years of experience in Customer Success Management, account management, or strategic client-facing roles involving technical and complex software solutions.
  • Previous experience working in startup environments, with the ability to adapt quickly, manage ambiguity, and take ownership of outcomes.
  • Proven success managing enterprise customers, including renewals, expansions, and commercial negotiations; experience closing a $100k+ deal is preferred.
  • Strong experience working with complex organizations and multiple stakeholders across customer accounts.
  • Background in e-commerce, customer experience, SaaS, AI, automation, or related technology industries is strongly preferred.
  • Experience collaborating closely with product and engineering teams to deliver customer outcomes.
  • Technical understanding of AI/ML solutions, conversational AI, automation platforms, APIs, and workflow design.
  • Hands-on experience with prompt engineering, AI agent development, conversation optimization, or building AI-powered workflows.
  • Ability to analyze customer usage data, market trends, and business metrics to create actionable strategies.
  • Strong commercial mindset with the ability to connect customer outcomes to cost savings, efficiency improvements, and revenue impact.
  • Excellent communication, presentation, problem-solving, and stakeholder management skills.
  • Self-directed, proactive, curious, and comfortable challenging existing processes to achieve better results.
  • Ability to operate effectively in a fast-paced, remote, and continuously evolving environment.
Benefits
  • Competitive salary package with equity or stock grant opportunities.
  • Fully remote work environment with flexibility to work from anywhere.
  • High level of ownership and autonomy with the opportunity to solve meaningful customer and business challenges.
  • Opportunity to work on cutting-edge AI technology and contribute to building a new category of solutions.
  • Learning and development budget to support professional growth.
  • Access to premium AI tools and resources to enhance productivity and experimentation.
  • Globally distributed, async-first culture with low bureaucracy and strong focus on trust and ownership.
  • Opportunity to work closely with innovative brands and deliver solutions that create measurable business impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply