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Customer Success Agent Jobs (NOW HIRING)

Zest HR

Sales / Customer Success Agent

Los Angeles, CA · On-site

Company Description Hyrecar.com is a startup team with big ideas and more growth nationally than we can handle right now. HyreCar is the leading car-sharing platform for ride-sharing drivers. We ...

HyreCar

Sales / Customer Success Agent

Los Angeles, CA · On-site

Hyrecar.com is a startup team with big ideas and more growth nationally than we can handle right now. HyreCar is the leading car-sharing platform for ride-sharing drivers. We connect private car ...

Zest HR

Sales / Customer Success Agent

Los Angeles, CA · On-site

Company Description Hyrecar.com is a startup team with big ideas and more growth nationally than we can handle right now. HyreCar is the leading car-sharing platform for ride-sharing drivers. We ...

The Facilities Group National

Client Success Agent

Tampa, FL · On-site

$14.75 - $19.50/hr

This position works cooperatively with customers, independent service providers and internal ... Schedule Available: Monday - Friday, 8:30AM-5:30PM Client Success Agent Job Duties and ...

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How much do customer success agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 30% Full Time, and 67% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Success Agent

Viking Termite and Pest Control

Viking, MN

$15.25 - $20.50/hr

Full-time

Posted 2 hours ago

Job description

Job Description:

Principal Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their questions and concerns, sometimes at a high volume.
  • Assist customers by addressing their inquiries through various digital platforms, including emails, text messages, and chat services, whenever required.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Assist customers in troubleshooting issues and educating them about our products and services while utilizing the company CRM system.
  • Evaluate customer accounts, offering updates and details regarding billing, services, warranties, and other account-related matters.
  • Work together with colleagues and various departments to enhance customer service.
  • Extend a heartfelt welcome, express understanding, concern, and empathy, while conveying a timely sense of importance and urgency to our customers.
  • Schedule customer appointments promptly and effectively, ensuring clear communication of the appointment details
  • Seize opportunities to upsell products when they arise
  • Meet personal/team qualitative and quantitative targets
  • Enter information accurately into the computer.
  • Maintain PestPac consistent with Viking's standards, including processing all tasks, calls, and leads.
  • Process payments
  • Provide back-up support to the incoming calls for the Inside Sales team.
  • Document and escalate infractions reported by our customers.
  • Comply with all company policies and procedures with all employees.
  • Participate in customer service projects on behalf of the department.
  • Other duties as assigned

Competency/Position Requirements: Knowledge, Skills, & Abilities

Strong communication, both written and verbal, along with active listening skills

Ability to multi-task, prioritize, and follow up

Exceptional interpersonal and rapport-building skills

A patient, positive, and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Problem-Solving/Troubleshooting skills

Advanced Computer literacy; Office 365 and PestPac (preferred)

Phone skills, including familiarity with complex or multi-line phone systems

Education/Experience:

  • Previous customer service experience favored.
  • Pest control customer service experience preferred.
  • Previous experience with heavy incoming call volume is preferred.
  • Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.
  • Ability to work two Saturdays per month as needed.
  • This list may not be all-inclusive.

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