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Customer Success Agent Jobs (NOW HIRING)

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Identify recurring customer needs, pain points, and process gaps, providing recommendations to ...

National Debt Relief, LLC.

Client Success Agent II

$21/hr

Overview In the Client Success Agent II role, you'll bring courage into every conversation ... Utilize CRM software (Salesforce) to respond to facilitate the process of responding to customer ...

Gotransverse

Customer Success Specialist

Austin, TX · On-site

$70K - $80K/yr

As we grow our customer base, we are looking for a Customer Success Agent who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long-term ...

Two Dots

Customer Success Associate

Santa Monica, CA

$65K - $75K/yr

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through ...

PermitFlow

Manager, Customer Success

New York, NY · On-site

$150K - $220K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$235K - $277K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

Gorgias

Director, Customer Success

New York, NY · On-site

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

Gorgias

Director, Customer Success

New York, NY · On-site

$225K - $266K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells ... About the Team Customer Success at Gorgias covers our Commercial and Enterprise merchants and sits ...

CallMiner

Customer Success Director

We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...

PermitFlow

Manager, Customer Success

New York, NY · Remote

$150K - $220K/yr

Our AI agent workforce helps the fastest-growing construction companies navigate everything from ... Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ...

CallMiner

Customer Success Director

Waltham, MA · Remote

We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...

CallMiner

Customer Success Director

Waltham, MA

We are seeking a Customer Success Director to join our success team and lead the strategy ... agent performance, and drive automation at scale. By combining advanced AI, industry-leading ...

Compass

Customer Success Manager

Austin, TX · On-site

Please note: this role is 100% in-office in Austin, TX As a Customer Success Manager (internally known as an Agent Experience Manager) you are the first person our customers meet when they join ...

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Customer Success Agent information

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How much do customer success agent jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer success agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
More about Customer Success Agent jobs
What cities are hiring for Customer Success Agent jobs? Cities with the most Customer Success Agent job openings:
What states have the most Customer Success Agent jobs? States with the most job openings for Customer Success Agent jobs include:
What job categories do people searching Customer Success Agent jobs look for? The top searched job categories for Customer Success Agent jobs are:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Supplier Success Agent

Tang and Company

Torrance, CA • On-site

Full-time

Posted 22 days ago

Job description

Supplier Success Agent
Location: Torrance, CA
CanQualify is an industry-leading compliance management company helping clients streamline contractor qualification, safety, and risk management processes. Recently acquired by Tang & Company, a family-owned organization with over 45 years of experience in the Oil & Gas, Construction, and Industrial sectors, CanQualify continues to grow its platform and service capabilities to better serve clients nationwide.
Position Overview
We're looking for a motivated, detail-oriented, and proactive Supplier Success Agent to join our team full-time. In this role, you'll be the primary point of contact for our suppliers-providing exceptional support, ensuring a smooth onboarding experience, and helping suppliers successfully navigate compliance requirements and the CanQualify platform.
The ideal candidate is a self-starter who thrives in a fast-paced, evolving environment, takes ownership of their work, and is comfortable creating structure where needed. As CanQualify continues to grow, this role will play an important part in identifying process improvements, documenting best practices, and developing training resources to support both suppliers and internal teams.
Work Schedule
  • Full-Time, Monday through Friday
  • Hours: 6:00 AM - 2:30 PM (Pacific Time)

Key Responsibilities
  • Serve as the first point of contact for supplier inquiries via phone, email, and chat.
  • Provide step-by-step assistance to suppliers navigating the CanQualify platform and compliance requirements.
  • Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.
  • Maintain accurate records of supplier interactions and follow up to ensure timely resolution.
  • Collaborate with Account Managers, Compliance Specialists, and other departments to support supplier satisfaction and program success.
  • Educate supplier users about CanQualify's tools, features, and compliance requirements.
  • Identify recurring customer needs, pain points, and process gaps, providing recommendations to improve service delivery and the supplier experience.
  • Develop, document, and maintain Standard Operating Procedures (SOPs), knowledge base articles, training materials, and other process documentation as business needs evolve.
  • Assist in creating and updating internal training resources to support team growth and consistency.
  • Take initiative in improving workflows, identifying efficiencies, and contributing to operational excellence.
  • Proactively identify opportunities to expand supplier engagement and adoption of CanQualify services.

Qualifications
  • 1-3 years of customer service, customer success, account support, or client-facing experience, preferably in a B2B or SaaS environment.
  • Strong communication skills-both written and verbal.
  • Exceptional attention to detail and organizational abilities.
  • Self-starter with the ability to work independently, manage competing priorities, and adapt to changing business needs.
  • Strong problem-solving mindset and ability to work under minimal supervision.
  • Experience creating, maintaining, or improving SOPs, process documentation, training materials, or knowledge base content is highly preferred.
  • Comfortable working in a dynamic, growth-oriented environment where processes and responsibilities may evolve.
  • Proficient in Microsoft Office Suite and comfortable learning new software tools.
  • Experience in construction, energy, contractor management, or industrial compliance management is a plus.

Why Join CanQualify?
  • Opportunity to be part of a fast-growing organization backed by Tang & Company.
  • Collaborative, team-oriented culture that values initiative and innovation.
  • Competitive compensation and benefits package.
  • Room for career advancement and professional development.

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