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Outbound Customer Service Representative Jobs (NOW HIRING)

Datamark, Inc.

Customer Service Representative I

El Paso, TX · On-site

$14.50 - $19.75/hr

Join Our Team as a Customer Service Representative at DATAMARK, Inc. We're looking for a Customer ... You'll handle inbound and outbound calls and emails, document customer interactions accurately, and ...

PDQ Door

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

Lead Capture & Outbound Engagement o Capture complete and accurate lead and customer information within company systems. o Support conversion of inbound inquiries into booked appointments through ...

HelloGov AI

Customer Service Representative

Miami, FL · On-site

$50K/yr

The Role As a Customer Service Representative, you will be responsible for delivering a premium ... Through direct outbound outreach, you will assist customers with their applications, address ...

Avcend

Customer Service Representative

Cary, NC · On-site

$22/hr

Customer Service Representative Pay Rate: $22.00/hour on W2 Work Schedule: * Permanent Schedule ... Handle inbound and outbound customer service calls. * Assist customers with prescription status ...

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Outbound Customer Service Representative information

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$10

$18

$26

How much do outbound customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service representative?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

What skills and qualifications are needed to be an outbound customer service representative?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.

How does an outbound customer service representative collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

Who are the top companies hiring for Outbound Customer Service Representative jobs?

The top employers for Outbound Customer Service Representative jobs are:

What states have the most Outbound Customer Service Representative jobs?

States with the most job openings for Outbound Customer Service Representative jobs include:

What are popular job titles related to Outbound Customer Service Representative jobs?

For Outbound Customer Service Representative jobs, the most frequently searched job titles are:

Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Hiring for Customer Service Representative in Greenbrae CA 94904

Jconnect Infotech Inc

Greenbrae, CA • On-site

$1.0K - $1.3K/wk

Contractor

Re-posted 12 days ago

Job description

Position Customer Service Representative
Location Greenbrae CA 94904
Duration 13 weeks
Shift Day
Hours 40
Weekly $1320( $33/hr)
 
Handles inbound and outbound customer inquiries, providing clear information, issue resolution, and product/service support. Maintains accurate records, processes requests, and ensures a positive customer experience. Communicates professionally across all channels while meeting performance and quality standards.
 
Jconnect Infotech logo

About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

Facebook

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