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Outbound Customer Service Representative Jobs (NOW HIRING)

Atlas Copco

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

Your role As a Customer Service Representative, your mission is to deliver accurate, timely, and ... Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead ...

Cintas

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Requisition Number: 234154 Cintas is seeking a Customer Service Representative to provide customer ... Experience with heavy inbound and outbound calls and transferring calls * 3+ years' business-to ...

Cintas

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21/hr

Requisition Number: 232575 Cintas is seeking a Customer Service Representative to provide customer ... Experience with heavy inbound and outbound calls and transferring calls * 3+ years' business-to ...

Cintas

Customer Service Representative

Suwanee, GA · On-site

$15 - $20.25/hr

Requisition Number: 232527 Cintas is seeking a Customer Service Representative to provide customer ... Experience with heavy inbound and outbound calls and transferring calls * 3+ years' business-to ...

Ned's Home

Be Seen First

Call Center Representative $24-26/hr

Fairfield, NJ · On-site

$24 - $26/hr (+ commission)

We are seeking a dependable and customer-focused Customer Service Representative to join our high-volume call center team. In this role, you will manage a large number of inbound and outbound calls ...

Cintas

Customer Service Representative

Mason, OH · On-site

$15 - $20.50/hr

Requisition Number: 234057 Cintas is seeking a Customer Service Representative to provide customer ... Experience with heavy inbound and outbound calls and transferring calls * 3+ years' business-to ...

Cintas

Customer Service Representative

Lafayette, LA · On-site

$12.75 - $17.25/hr

Requisition Number: 232299 Cintas is seeking a Customer Service Representative to provide customer ... Experience with heavy inbound and outbound calls and transferring calls * 3+ years' business-to ...

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Outbound Customer Service Representative information

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How much do outbound customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service representative?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

What skills and qualifications are needed to be an outbound customer service representative?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.

How does an outbound customer service representative collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

Who are the top companies hiring for Outbound Customer Service Representative jobs?

The top employers for Outbound Customer Service Representative jobs are:

What states have the most Outbound Customer Service Representative jobs?

States with the most job openings for Outbound Customer Service Representative jobs include:

What are popular job titles related to Outbound Customer Service Representative jobs?

For Outbound Customer Service Representative jobs, the most frequently searched job titles are:

Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Customer Service Representative

Window World of Baton Rouge

Lafayette, LA • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Customer Service Representative
Window World | Lafayette, LA
Join America's Largest Replacement Window Company!
At Window World, we believe exceptional customer service is just as important as exceptional products. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Lafayette team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you.
As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play an important role in creating an outstanding customer experience by answering questions, scheduling appointments, resolving concerns, and supporting customers throughout their home improvement journey.
If you're looking for a company that values your contributions and offers opportunities to grow your career, Window World is the place for you.
What You'll Do
  • Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
  • Answer customer questions regarding products, services, appointments, and company policies.
  • Schedule appointments for sales consultations, installations, service calls, and related services.
  • Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
  • Maintain accurate customer records and document all customer interactions.
  • Process customer payments and update account information.
  • Support outbound customer communication initiatives and follow-up programs.
  • Collaborate with internal departments to ensure timely issue resolution.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
  • Assist with training and onboarding new team members when assigned.
  • Perform other duties as assigned.
What We're Looking For
  • High school diploma or equivalent required.
  • At least 1 year of customer service or call center experience (2+ years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Proficiency with Microsoft Office and general computer applications.
  • Accurate data entry and typing skills.
  • Positive attitude with a passion for helping customers.
  • Strong organizational and multitasking skills.
  • Dependable team player with a strong work ethic.
Schedule
In-office position
  • Monday through Friday: 8:00 AM - 5:00 PM
  • Rotating Saturdays: 8:00 AM - 12:00 PM

Location:
Lafayette, LA
Pay & Benefits
  • Starting at $15.00 per hour (based on experience)
  • Weekly pay
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Paid time off (PTO) and vacation accrual
  • Performance bonuses
  • Opportunities for career advancement
Why Window World?
For over 30 years, Window World has helped homeowners improve their homes with high-quality products and exceptional service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth.
If you're passionate about delivering outstanding customer service and want to build a rewarding career with an industry leader, we'd love to hear from you.
Apply today and don't miss your WINDOW of opportunity!

Apply