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Outbound Customer Service Representative Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Rosedale, NY · On-site

$22 - $25/hr

We are looking for a Customer Service Representative to support customers with prompt, attentive ... outbound customer communications. Responsibilities: • Respond to incoming customer calls and ...

Datamark, Inc.

Customer Service Representative I

El Paso, TX

$14.50 - $19.75/hr

Join Our Team as a Customer Service Representative at DATAMARK, Inc. We're looking for a Customer ... You'll handle inbound and outbound calls and emails, document customer interactions accurately, and ...

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Outbound Customer Service Representative information

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How much do outbound customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are Outbound Customer Service Representatives?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level job because it requires basic communication skills, customer interaction, and problem-solving abilities. It provides experience in a professional environment and can serve as a stepping stone to other roles in sales, support, or management.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What is the highest paying customer service job?

Among customer service roles, specialized positions such as technical support managers, customer success directors, or roles in high-demand industries like technology or finance tend to offer the highest salaries. These positions often require advanced skills, certifications, and leadership experience, with salaries significantly higher than entry-level customer service jobs.

How can I make $2000 a week working from home?

An Outbound Customer Service Representative can potentially earn $2000 a week by working full-time, handling high call volumes, and earning commissions or bonuses based on performance. Developing strong communication skills, using CRM tools, and maintaining consistent productivity are essential for maximizing earnings in remote customer service roles.

How does an Outbound Customer Service Representative typically collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What is an outbound customer service representative?

An outbound customer service representative is a professional who contacts customers proactively to provide support, follow up on inquiries, or promote products and services. They often use phone, email, or other communication tools and require good communication skills and customer service knowledge.

What are the key skills and qualifications needed to thrive as an Outbound Customer Service Representative, and why are they important?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.
What cities are hiring for Outbound Customer Service Representative jobs? Cities with the most Outbound Customer Service Representative job openings:
Who are the top companies hiring for Outbound Customer Service Representative jobs? The top employers for Outbound Customer Service Representative jobs are:
What states have the most Outbound Customer Service Representative jobs? States with the most job openings for Outbound Customer Service Representative jobs include:
What are popular job titles related to Outbound Customer Service Representative jobs? For Outbound Customer Service Representative jobs, the most frequently searched job titles are:
Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.
Customer Service Representative

Customer Service Representative

Robert Half

Rosedale, NY • On-site

$22 - $25/hr

Temporary

Posted 3 days ago

Job description

We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications.
Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders.
• Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness.
• Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution.
• Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity.
• Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach.
• Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.• Previous experience in a customer service or call center environment.
• Ability to handle inbound and outbound calls in an efficient and detail-focused manner.
• Experience with order entry and maintaining accurate customer information.
• Strong verbal communication skills and active listening abilities.
• Comfortable working in a fast-paced setting with frequent customer interaction.
• Basic computer proficiency and ability to learn service-related systems quickly.
• Strong attention to detail and commitment to providing reliable customer support.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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