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Outbound Customer Service Representative Jobs (NOW HIRING)

Robert Half

Customer Service Representative

Syracuse, NY · On-site

$19 - $20/hr

We are looking for a Customer Service Representative to support a manufacturing organization in ... Handle inbound and outbound customer communications to provide updates, clarify order information ...

Robert Half

Customer Service Representative

Pierceton, IN · On-site

$20 - $23/hr

We are looking for a detail-oriented Customer Service Representative to support order processing ... Make outbound calls as needed to confirm order details, clarify customer requests, and support ...

Datamark, Inc.

Customer Service Representative I

El Paso, TX · On-site

$14.50 - $19.75/hr

Join Our Team as a Customer Service Representative at DATAMARK, Inc. We're looking for a Customer ... You'll handle inbound and outbound calls and emails, document customer interactions accurately, and ...

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Outbound Customer Service Representative information

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How much do outbound customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for outbound customer service representative in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service representative?

Outbound Customer Service Representatives are professionals who contact customers or potential clients on behalf of a company, typically by phone, to provide information, conduct surveys, promote products or services, or follow up on previous interactions. Unlike inbound representatives, who handle incoming queries, outbound reps initiate contact to achieve specific business goals such as sales, customer feedback, or appointment scheduling. They play a key role in customer outreach and relationship-building, often working from call centers or remotely.

What is the difference between Outbound Customer Service Representative vs Inbound Customer Service Representative?

AspectOutbound Customer Service RepresentativeInbound Customer Service Representative
Primary RoleProactively contacts customers to promote products, resolve issues, or gather feedbackResponds to incoming customer inquiries, support requests, or complaints
Work EnvironmentTypically telecommunication or call center setting, often with sales targetsCall center or support center, focusing on customer assistance
Required SkillsCommunication, persuasion, product knowledgeActive listening, problem-solving, empathy
Common UsageSales campaigns, customer retention, outreach programsTechnical support, order processing, general inquiries

While both roles involve customer communication, Outbound Customer Service Representatives focus on proactive outreach and sales, whereas Inbound Customer Service Representatives handle incoming customer inquiries and support. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

How does an outbound customer service representative collaborate with other departments to resolve customer issues?

Outbound Customer Service Representatives frequently work alongside sales, technical support, and billing teams to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond basic inquiries, representatives coordinate with these departments to gather accurate information or escalate complex problems. This collaborative approach not only helps resolve issues more swiftly but also provides a seamless experience for the customer. Regular team meetings and shared customer management tools are often used to facilitate effective communication and follow-up.

What skills and qualifications are needed to be an outbound customer service representative?

To thrive as an Outbound Customer Service Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, phone systems, and call scripting tools is typical in this role. Active listening, resilience, and a positive attitude help representatives engage customers effectively and handle rejection. These skills and qualities are essential for achieving sales targets, building customer relationships, and maintaining high productivity in a competitive environment.

Who are the top companies hiring for Outbound Customer Service Representative jobs?

The top employers for Outbound Customer Service Representative jobs are:

What states have the most Outbound Customer Service Representative jobs?

States with the most job openings for Outbound Customer Service Representative jobs include:

What are popular job titles related to Outbound Customer Service Representative jobs?

For Outbound Customer Service Representative jobs, the most frequently searched job titles are:

Outbound Customer Service Representative jobs near you
Infographic showing various Outbound Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Customer Service Representative

Cornerstone Church Inc

San Antonio, TX • On-site

$14.50 - $19.75/hr

Other

Posted 13 days ago

Job description

We are a faith-based organization on mission to take all the Gospel to all the world and every generation-helping people discover the difference that Christ can make in their lives. As a Customer Service Representative (CSR), you will be part of a purpose-driven team that brings this mission to life by serving others with compassion, professionalism, and grace.
If you're passionate about serving others and want to be part of a ministry committed to changing lives through the love of Christ, we invite you to apply today.
Job Summary
The Customer Service Representative (CSR) serves as the frontline ambassador of our organization, providing exceptional support to community members by responding to inquiries, resolving concerns, and ensuring a welcoming and uplifting experience. The CSR plays a crucial role in building positive relationships, offering timely and compassionate assistance while upholding the mission, values, and commitment to service of our ministry.
Key Responsibilities

  • Serve as the first point of contact, responding promptly to inquiries via phone, email, chat, or in-person interactions.
  • Greet and welcome community members with warmth, professionalism, and respect, ensuring a positive experience.
  • Communicate effectively through inbound and outbound channels, addressing concerns with empathy and aligning responses with the organization's mission and policies.
  • Assist with email responses, database management, and customer service correspondence to maintain accurate records and efficient communication.
  • Investigate and resolve issues by gathering relevant information and collaborating with appropriate departments to find solutions.
  • Provide timely follow-ups to ensure concerns are resolved effectively and to the satisfaction of the community member.
  • Maintain a thorough understanding of organizational programs, services, events, and policies to provide accurate and helpful information.
  • Stay informed about updates to programs and available resources to better assist community members.
  • Accurately document customer interactions and transactions in the organization's management system.
  • Process applications, service requests, and program registrations with efficiency and attention to detail.
  • Work collaboratively with colleagues and other departments to enhance the overall customer experience.
  • Share insights from community feedback to support continuous improvement in services and programs.
  • Assist with special events, outreach initiatives, and organizational projects as needed.
  • Perform additional duties as needed to support the ministry and its objectives.
Education and Experience
  • High school diploma, general education degree (GED), or equivalent required.
  • Minimum of 1 year of customer service experience in a fast-paced environment.
  • Experience handling both inbound and outbound customer interactions professionally and effectively.
Skills and Abilities
  • Strong attention to detail, with the ability to interpret data, organize information, and maintain accurate records.
  • Excellent active listening and problem-solving skills, with the ability to connect with people from diverse backgrounds.
  • Proficiency in customer relationship management (CRM) systems, Microsoft Office Suite (Word, Excel, Outlook), and other office applications.
  • Ability to handle sensitive situations with compassion, discretion, and professionalism.
  • Strong organizational skills with the ability to multitask, prioritize, and work independently.

Commitment
All employees must demonstrate a personal commitment to the Christian faith and support for Israel, aligning with GEI's mission and values. Each team member is expected to exhibit dedication to the organization's vision and a passion for contributing to its success and impact.
Schedule
Sunday - Thursday, 8:30 a.m. - 5:00 p.m.
Schedule may vary according to business and ministry needs.
This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Responsibilities, duties, and skills may change or be adjusted as needed to meet the evolving needs of the ministry.
Department: Customer Service
Supervisor: Marketing Manager
FLSA Status: Non-exempt

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