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Inbound Customer Service Representative Jobs in Michigan

TEKsystems

Customer Service Representative

Plymouth, MI · On-site

$21/hr

We are seeking Customer Service Representatives to join a leading healthcare services organization ... Handle inbound customer calls in a high-volume call center environment * Answer questions regarding ...

SLEEP RX LLC

Customer Service Representative

Highland, MI · On-site

$18 - $22/hr

... Customer Service Representative to join our team. In this role, you will be the first point of ... Answer inbound calls and respond to patient inquiries regarding DME products and services * Process ...

TEKsystems

Customer Service Representative

Plymouth, MI

$21/hr

We are seeking Customer Service Representatives to join a leading healthcare services organization ... Handle inbound customer calls in a high-volume call center environment * Answer questions regarding ...

TEKsystems

Customer Service Representative

Troy, MI · Hybrid

$17 - $18.50/hr

Responsibilities: • Will be handling about 45-60 inbound calls per day, sometimes more and ... The CSR has to respond quickly and accurately ensuring that both our internal and external ...

TEKsystems

Customer Service Representative

Troy, MI · Hybrid

$17 - $18.50/hr

Responsibilities: • Will be handling about 45-60 inbound calls per day, sometimes more and ... The CSR has to respond quickly and accurately ensuring that both our internal and external ...

The Diesel Store

Inbound Call Admin

Saginaw, MI · On-site

Provide excellent customer service * Willingness to learn and grow within the company * Meet or ... Physical Demands and Work Environment The physical demands described here are representative of ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention ...

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... Representative and Dispatcher responsibilities. This individual will play a key role in ensuring ... Customer Solutions: - Manage daily customer interactions (inbound/outbound calls, emails, SMS, and ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Michigan

Inbound Customer Service Representative information

See Michigan salary details

$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are popular job titles related to Inbound Customer Service Representative jobs in Michigan?

For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for?

The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:

What are popular job titles related to Inbound Customer Service Representative jobs in MI?

For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.

Customer Service Representative

Specialty Program Group

Traverse City, MI • On-site

$20/hr

Full-time

Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

About Specialty Program Group:
Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
About Global Marine
With a reputation for careful underwriting of each risk, Global Marine has the ability to place cost effective and comprehensive coverage for your client's watercraft and yacht needs. In addition to marine related expertise, GMIA also has placement solutions for your client's RV/Motorcoach risks that fall outside of the standard market.
Global Marine offers extensive boat insurance across all 50 states, keeping boaters afloat from the Pacific to the Atlantic, and all the lakes in between. Being boaters ourselves, we understand the value in spending a day aboard your vessel free from worry.
At Global Marine Insurance Agency, we take pride in our customer service and are ready to help you. We value every agent and client that selects us for their boat and yacht insurance needs, that's why we don't offer "one size fits all" policies. Our team of underwriters will take the time to speak with you to understand your specific needs based on geographic location, equipment, and time of year, among other factors for the best coverage combination.
Recreational Marine Service Representative: The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.
Responsibilities:
Managing Inbound Calls
  • Receive inbound calls including transferred calls from current clients/brokers
  • Place outbound follow-up calls for various reasons or documents
  • Answer questions about the product details, the company, and issues with accounts for the clients/brokers.
  • Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Perform account maintenance activities
  • Meet Quality Assurance Requirements and other key performance metrics.

Endorsements/Renewals
  • Request and process all endorsements, diary information, follow up, if necessary, answer questions/concerns.
  • Process renewals/new business

Payments
  • Upon notification from accounting that an account is past due, contact the insured via email for payment.

Other Administrative Tasks Include but not limited to:
  • Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.

Requirements:
  • The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
  • Demonstrated strong decision-making ability
  • Excellent communication skills, both verbal and written
  • Strong phone etiquette
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Flexibility with daily tasks
  • Fast and accurate typing skills
  • Goal oriented
  • Ability to learn and navigate new software quickly
  • Strong ability to organize and prioritize
  • Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone
  • 3 years customer experience
  • P & C License required for this position

Salary Transparency:
Disclosure required under applicable state or municipality regulations: The expected salary for this position is $20/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
#SPG
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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