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Inbound Customer Service Representative Jobs in Michigan

Adecco

Customer Service Representative

Midland, MI

$21.50/hr

Customer Service Representative Schedule: Monday-Friday 9:00 am-5:00 pm Pay Rate: $21.50 an hour ... Monitors DCRM for inbound leads, responds to inbound leads within 4 business hours * Writes quotes ...

Sleep Rx LLC

Customer Service Representative

Highland, MI · On-site

$14.50 - $19.75/hr

... Customer Service Representative to join our team. In this role, you will be the first point of ... Key Responsibilities Answer inbound calls and respond to patient inquiries regarding DME products ...

SLEEP RX LLC

Customer Service Representative

Highland, MI · On-site

$18 - $22/hr

... Customer Service Representative to join our team. In this role, you will be the first point of ... Answer inbound calls and respond to patient inquiries regarding DME products and services * Process ...

SLEEP RX LLC

Customer Service Representative

Highland, MI · On-site

$18 - $22/hr

... Customer Service Representative to join our team. In this role, you will be the first point of ... Answer inbound calls and respond to patient inquiries regarding DME products and services * Process ...

The Diesel Store

Inbound Call Admin

Saginaw, MI · On-site

Provide excellent customer service * Willingness to learn and grow within the company * Meet or ... Physical Demands and Work Environment The physical demands described here are representative of ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention ...

New

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... Representative and Dispatcher responsibilities. This individual will play a key role in ensuring ... Customer Solutions: - Manage daily customer interactions (inbound/outbound calls, emails, SMS, and ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Michigan

Inbound Customer Service Representative information

See Michigan salary details

$8

$14

$22

How much do inbound customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound customer service representative in Michigan is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.
More about Inbound Customer Service Representative jobs
What are popular job titles related to Inbound Customer Service Representative jobs in Michigan? For Inbound Customer Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Michigan look for? The top searched job categories for Inbound Customer Service Representative jobs in Michigan are:
What are popular job titles related to Inbound Customer Service Representative jobs in MI? For Inbound Customer Service Representative jobs in MI, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,037 per year, or $14.4 per hour.

Customer Service Representative

Apex Placement & Consulting

Shelby Township, MI

$24/hr

Full-time

Re-posted 6 days ago

Job description

Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? Our client is seeking a Customer Service Representative to serve as the primary point of contact for customers and sales representatives while managing order entry, account maintenance, inventory coordination, and customer support activities. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring customers receive exceptional service from order placement through delivery. If you have strong communication skills, account management experience, and a passion for providing outstanding customer service, we want to hear from you!

What’s in it for you:
  • Up to $24.00 per hour based on experience
  • Temp-Hire opportunity
  • Stable and growing manufacturing organization
  • Collaborative team environment
  • Opportunity to work directly with customers and key accounts
  • Professional growth and development opportunities
  • Competitive benefits package
What your day will look like:
  • Serve as the primary customer service contact for assigned territories
  • Manage customer accounts and maintain strong customer relationships
  • Enter customer orders accurately into the order management system
  • Monitor and verify inventory availability to support customer needs
  • Maintain pricing information and account records
  • Coordinate and maintain remote consigned inventories
  • Handle customer inquiries regarding orders, shipments, billing, returns, and credits
  • Investigate and resolve shipping issues and billing discrepancies
  • Generate shipping documents, invoices, reports, and logs
  • Follow up on past-due customer accounts
  • Communicate professionally with customers, manufacturing representatives, and internal departments
  • Respond to incoming phone calls and customer requests in a timely manner
  • Support additional customer service and administrative functions as needed
What we are looking for:
  • Minimum High School Diploma or equivalent required
  • Some college coursework preferred
  • Minimum of two years of customer service experience, manufacturing background REQUIRED
  • Previous order entry experience required
  • Experience managing customer accounts and maintaining customer relationships
  • Ability to handle a high volume of inbound calls
  • Strong organizational and recordkeeping abilities
  • Exceptional attention to detail and accuracy
  • Strong computer skills and proficiency with business software systems
Work Environment:
  • Fast-paced manufacturing office environment
  • Frequent interaction with customers, sales representatives, and internal departments
  • Combination of phone, email, and computer-based customer support
  • Opportunity to make a direct impact on customer satisfaction and business success
At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.