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Remote Zendesk Jobs in Georgia (NOW HIRING)

Infomedia

$17.25 - $23.25/hr

Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms Nice ... Experience working in remote or distributed teams, or multilingual/global support environments

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools. * Ability to work independently and as part of a team in a fast-paced, dynamic environment.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Comfortable in Zendesk (or a peer ticketing system) and confident triaging a queue without hand ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Georgia

Remote Zendesk information

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Georgia?

The most popular types of Zendesk jobs in Georgia are:

What are popular job titles related to Remote Zendesk jobs in Georgia?

For Remote Zendesk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Georgia look for?

The top searched job categories for Remote Zendesk jobs in Georgia are:

What cities in Georgia are hiring for Remote Zendesk jobs?

Cities in Georgia with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Georgia as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Client Support Specialist (Bilingual, French)

Infomedia

Atlanta, GA • On-site, Remote

$17.25 - $23.25/hr

Full-time

Posted 18 days ago

Job description

We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. 

You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. 

Responsibilities

  • Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
  • Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
  • Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
  • Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
  • Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
  • Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
  • Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
  • Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
  • Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities 

Required qualifications 

  • 1-3 years of experience in customer support, customer success, or related client-facing roles
  • Ability to work Noon - 8 pm EST
  • Strong communication and relationship-building skills with the ability to guide customers toward success
  • Comfort with learning and explaining complex software tools and processes
  • Interest in knowledge management, process improvement, and customer enablement
  • Written and spoken fluency in English; Canadian French
  • Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms 

Nice to have 

  • Experience supporting SaaS or proprietary software platforms
  • Exposure to automotive, dealership, or related industries
  • Experience working in remote or distributed teams, or multilingual/global support environments
  • Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects 

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