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Remote Zendesk Jobs in Georgia (NOW HIRING)

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proficient in Excel and standard collaboration tools; experience with ticketing systems (e.g., Zendesk, Freshdesk) a plus. Work Hours * This is a fully remote role with standard working hours Monday ...

Angle Health

Renewal Manager (ET)

Atlanta, GA · On-site +1

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Maintain accurate renewal records within HubSpot, Zendesk, and internal systems. * Manage multiple ... Work-from-home stipend for remote employees * Company-provided meals for in-office employees ...

Infomedia

$17.25 - $23.25/hr

Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms Nice ... Experience working in remote or distributed teams, or multilingual/global support environments

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service ... Flexible PTO and remote-first work environment * Professional development and leadership training

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

  • Medical

  • Retirement

  • PTO

Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools. * Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Comfortable in Zendesk (or a peer ticketing system) and confident triaging a queue without hand ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Georgia

Remote Zendesk information

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Georgia?

The most popular types of Zendesk jobs in Georgia are:

What are popular job titles related to Remote Zendesk jobs in Georgia?

For Remote Zendesk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Georgia look for?

The top searched job categories for Remote Zendesk jobs in Georgia are:

What cities in Georgia are hiring for Remote Zendesk jobs?

Cities in Georgia with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Georgia as of August 2026, with employment types broken down into 70% Full Time, 22% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution.

Systems Support Lead (Remote)

OVME

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Systems Support Lead (Remote)
Department: Product
Employment Type: Full Time
Location: Atlanta, GA - Corporate Office
Description
OVME, pronounced "of me," is a retail medical aesthetic company that connects aspiring men and women with skilled healthcare providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high-quality minimally invasive cosmetic services. Our team is composed of creative providers who provide solutions for skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We aim to create memorable experiences for all clients by thinking differently, instilling trust, approaching each conversation with generosity, and having fun in every appointment!
The Systems Support Lead is a hands-on, detail-oriented individual contributor who serves as the first line of technical support across OVME's studios and corporate teams. This role owns day-to-day troubleshooting for hardware, point-of-sale systems, and Zenoti configuration issues, and keeps the support ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system builds and architecture decisions while independently resolving the day-to-day issues that keep studio teams up and running.
Key Responsibilities
1. Help Desk & Hardware Support
  • Serve as the primary point of contact for tech support requests from studios and corporate teams, resolving issues related to laptops, tablets, printers, and other hardware.
  • Configure and image laptops and other devices for new hires, ensuring correct software, security settings, and systems access are in place before day one.
  • Manage hardware recovery and access removal for departing team members, coordinating with IT and Operations on secure offboarding.
  • Troubleshoot connectivity, software, and device issues at the studio level, escalating to the Senior Enterprise Systems Administrator when a fix requires deeper system configuration.

2. POS & Zenoti Support
  • Troubleshoot day-to-day issues with point-of-sale hardware and software, ensuring studios can process transactions without disruption.
  • Support and resolve routine Zenoti configuration issues, including user access, appointment setup, and basic system errors reported by studio teams.
  • Partner with the Senior Enterprise Systems Administrator on more complex Zenoti configuration, pricing architecture, and platform changes, providing front-line context from studio-level issues.
  • Maintain working knowledge of Zenoti and POS system updates to proactively flag issues before they affect studio operations.

3. Ticketing & Invoice Support
  • Own the day-to-day help desk ticket queue, triaging, prioritizing, and resolving requests or routing them to the appropriate team.
  • Track ticket trends and recurring issues, flagging patterns that may indicate a larger system or training need.
  • Research and resolve invoice discrepancies related to technology vendors, POS systems, and Zenoti, coordinating with Finance and vendors as needed.
  • Maintain accurate documentation of common issues, resolutions, and standard troubleshooting steps to support consistency across studios.

4. Cross-Functional Support
  • Communicate clearly with non-technical studio and corporate stakeholders, translating technical issues and resolutions into plain language.
  • Support the rollout of new hardware, system updates, and process changes at the studio level, including basic training and troubleshooting guidance.
  • Partner with Operations, Finance, and the Senior Enterprise Systems Administrator to ensure technology issues are resolved quickly and communicated proactively.

Skills, Knowledge and Expertise
  • 1-3+ years of experience in technical/help desk support, IT, or systems administration, ideally within a multi-unit retail or healthcare environment.
  • Zenoti experience strongly preferred; experience with other POS, CRM, or scheduling platforms also considered.
  • Comfortable troubleshooting hardware (laptops, tablets, POS devices) and basic software/connectivity issues.
  • Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving environment.
  • Strong attention to detail, particularly when reviewing invoices or configuring system settings.
  • Clear communicator who can explain technical issues to non-technical team members with patience and clarity.
  • Proficient in Excel and standard collaboration tools; experience with ticketing systems (e.g., Zendesk, Freshdesk) a plus.

Work Hours
  • This is a fully remote role with standard working hours Monday through Friday.
  • Longer hours beyond a typical workday may be required at times to support studio operations and resolve time-sensitive technical issues.
  • Occasional weekend support may be needed based on business need.

Benefits
  • 15 Days Paid Time Off
  • 12 Paid Holidays
  • Medical, Dental, and Vision coverage
  • Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution
    • 401k Employer Match
  • Employee Assistance Program (EAP) Resource
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus
  • Wellhub membership

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