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Remote Zendesk Jobs (NOW HIRING)

Epic Kids

Customer Experience Agent (Contract)

$20/hr

Customer Experience Agent (Contract) Remote, US (EST) About Us Epic is the leading digital reading ... You'll work within Zendesk to manage, troubleshoot, and resolve support tickets while helping ...

Betterment

CX Automation Performance Analyst

$110K - $140K/yr

CX Automation Performance Analyst Remote About Betterment Betterment is a leading, technology ... You'll serve as the primary administrator of net-new AI tooling (VoiceAI, Zendesk AI agents, and ...

Epic Kids Inc.

Customer Experience Agent (Contract)

$20/hr

You'll work within Zendesk to manage, troubleshoot, and resolve support tickets while helping ... Fully remote position * Business hours are Monday through Friday, 7:00 AM - 4:00 PM EST * Temporary ...

TopView Sightseeing

Customer Service Representative

$12/hr

Accurately document interactions in Zendesk (or similar CRM) * Work in a fast-paced, high-volume ... Fully remote position (equipment not provided) * High-volume environment - must be comfortable ...

1840 & Company

Customer Support Representative

$16.50 - $22.25/hr

Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all ... Self-motivated and able to work independently in a remote environment. * Availability to work ...

E2 Tech

Familiarity with CS tools (Zendesk, phone systems, etc.) * Excellent communication * Experience doing remote work * Eager to learn new skills Please send us your resume and please take a few minutes ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (CSR) - Remote | U.S. Business Hours Position Type: Full-Time, ... Zendesk * Freshdesk * Help Scout * Salesforce Service Cloud * Prioritize urgent cases based on SLAs ...

Pavago

Technical Support Specialist

Zendesk * Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password ... Comfortable working independently in remote support environments * Focused on both technical ...

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All JobsRemote Zendesk Jobs

Remote Zendesk information

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How much do remote zendesk jobs pay per year?

As of Jun 30, 2026, the average yearly pay for remote zendesk in the United States is $112,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $127,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

More about Remote Zendesk jobs
What cities are hiring for Remote Zendesk jobs? Cities with the most Remote Zendesk job openings:
What are the most commonly searched types of Zendesk jobs? The most popular types of Zendesk jobs are:
What states have the most Remote Zendesk jobs? States with the most job openings for Remote Zendesk jobs include:
What job categories do people searching Remote Zendesk jobs look for? The top searched job categories for Remote Zendesk jobs are:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $112,009 per year, or $53.9 per hour.

Customer Experience Agent (Contract)

Epic Kids

Remote

$20/hr

Other

Posted 28 days ago

Job description

Customer Experience Agent (Contract)

Remote, US (EST)

About Us

Epic is the leading digital reading platform for kids, trusted by millions of children, families, and educators around the world. With a vast library of high-quality books and learning resources, Epic empowers kids to explore their interests, build literacy skills, and develop a lifelong love of reading. As we look to the future, Epic is reimagining what reading can be—more personalized, more interactive, and more accessible than ever before. By combining technology, storytelling, and education, we are shaping the next generation of readers.

About the Role

We're looking for a friendly, detail-oriented Customer Experience Agent to join our team on a 3-month temporary basis. In this role, you'll serve as the first point of contact for parents, educators, and school administrators reaching out to Epic for support. You'll work within Zendesk to manage, troubleshoot, and resolve support tickets while helping customers get the most out of the Epic platform.

This role is ideal for someone who enjoys helping others, communicates clearly and professionally in writing, and thrives in a fast-paced, customer-focused environment.

What You'll Do
  • Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions
  • Troubleshoot account, billing, and technical issues related to the Epic platform
  • Escalate more complex issues to the appropriate internal teams with clear documentation and context
  • Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support
  • Follow established support workflows, quality standards, and response guidelines
  • Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements
  • Meet or exceed customer satisfaction and response time goals
What We're Looking For
  • 1–2 years of experience in a customer support or customer experience role, preferably email-based support
  • Experience using Zendesk or a similar support ticketing platform
  • Excellent written communication skills with a professional, empathetic, and customer-first approach
  • Strong attention to detail and ability to manage multiple support tickets simultaneously
  • Comfortable learning and navigating web-based tools and software platforms quickly
  • Strong problem-solving skills and ability to remain calm under pressure
  • Self-motivated, reliable, and comfortable working independently in a remote environment
Nice to Have
  • Experience supporting EdTech products or working with parents, teachers, or school administrators
  • Familiarity with subscription-based products or digital learning platforms
Compensation & Details
  • $20/hour, commensurate with experience
  • Fully remote position
  • Business hours are Monday through Friday, 7:00 AM – 4:00 PM EST
  • Temporary 3-month assignment

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