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Remote Zendesk Jobs in Florida (NOW HIRING)

Advocate

Client Engagement Associate

Orlando, FL · Remote

... ZenDesk). * Highly organized with strong attention to detail for tracking lead progress and documenting interactions. * Ability to work independently and manage time effectively in a remote setting.

Advocate

Client Engagement Associate

Orlando, FL · On-site +1

... ZenDesk). * Highly organized with strong attention to detail for tracking lead progress and documenting interactions. * Ability to work independently and manage time effectively in a remote setting.

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client ...

FYIsoft, Inc.

Manager, Client Success

Naples, FL · On-site +1

$85K - $100K/yr

Naples, FL preferred | Remote considered for the right candidate Compensation: $85,000 - $100,000 ... Experience with CRM/support tools (e.g., HubSpot, Salesforce, Zendesk) for tracking client ...

Enumerate

Relationship Manager

Tampa, FL · Remote

$55K - $65K/yr

This is a remote role with occasional travel to Fort Lauderdale, FL. Key Responsibilities: * Be the ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Enumerate

Relationship Manager

Fort Lauderdale, FL · Remote

$55K - $65K/yr

This is a remote role with occasional travel to Fort Lauderdale, FL. Key Responsibilities: * Be the ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

Trulieve

Onboarding Coordinator - Temporary

Tallahassee, FL · On-site +1

$19 - $24.75/hr

Tallahassee, FL / Remote POSITION SUMMARY We are looking for a talented Onboarding Coordinator to ... Monitor Zendesk and shared email inboxes * Follow up with new employees to evaluate on-boarding ...

Absorb.

Mid Market Account Manager

Tampa, FL · Remote

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber? What we offer: * Fully remote-first work with flexible work arrangements

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Remote Zendesk information

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Florida?

The most popular types of Zendesk jobs in Florida are:

What are popular job titles related to Remote Zendesk jobs in Florida?

For Remote Zendesk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Florida look for?

The top searched job categories for Remote Zendesk jobs in Florida are:

What cities in Florida are hiring for Remote Zendesk jobs?

Cities in Florida with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Florida as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution.

Client Engagement Associate

Orlando, FL • Remote

Advocate
See more jobs at Advocateexternal

Full-time

Re-posted 24 days ago

Job description

Overview
At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. 
 
We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.
Job Responsibilities
  • Act as the first point of contact for potential claimants, managing inbound leads via phone, text, email and potentially other channels.
  • Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and ZenDesk, following established contact sequences (calls, texts, voicemails).
  • Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement.
  • Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract.
  • Communicate with LTD customers for assistance reaching potential CLs and status updates
  • Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce.
  • Identify and appropriately handle leads who may not be eligible for services based on initial criteria.
  • Collaborate with the team to meet and exceed lead conversion goals.
  • Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately.
Qualifications
  • Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development).
  • Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically.
  • Strong interpersonal and persuasion skills with a persistent approach to achieving goals.
  • Experience using CRM software (Salesforce preferred) and communication tools (ZenDesk).
  • Highly organized with strong attention to detail for tracking lead progress and documenting interactions.
  • Ability to work independently and manage time effectively in a remote setting.
  • Passionate about helping others and contributing to a mission-driven company.
  • Familiarity with the Social Security disability process is a plus, but not required.
This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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