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Customer Service Support Representative Jobs in Kentucky

Crown Packaging

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Customer Support Crown Packaging Corp. is seeking a Customer Service/Sales Support Representative to join their team in Louisville, Kentucky! About the Company. Crown ...

SPECTRUM

Customer Support Representative

Louisville, KY · On-site

$20/hr

Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Hotmix Parts & Service Customer Support partners directly with an assigned Account Manager and provide critical support across the full sales process. This role is ideal for someone who is eager ...

Avcend

Customer Support Representative

Louisville, KY · On-site

$17/hr

Provide appropriate customer service and an effortless experience to the caller. * Provide accurate information to the caller. * Process refills and schedule shipments for patients or providers.

Avcend

Customer Support Representative

Louisville, KY · On-site

$17/hr

Minimum 1 year of high-volume call center experience Strong communication and problem-solving skills Must type 35 WPM accurately Reliable transportation for onsite attendance Ability to maintain ...

Victra

Sales Support Rep Part-Time

Maysville, KY · On-site

$15.50 - $21.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Georgetown, KY · On-site

$17.25 - $23.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Alexandria, KY · On-site

$18 - $24.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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All JobsCustomer Service Support Representative JobsCustomer Service Support Representative Jobs in Kentucky

Customer Service Support Representative information

See Kentucky salary details

$10

$16

$24

How much do customer service support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service support representative in Kentucky is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.17 per hour, depending on experience, location, and employer.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.

What are popular job titles related to Customer Service Support Representative jobs in Kentucky?

For Customer Service Support Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Service Support Representative jobs in Kentucky look for?

The top searched job categories for Customer Service Support Representative jobs in Kentucky are:

Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,676 per year, or $16.7 per hour.

Customer Service Representative

Crown Packaging

Louisville, KY • On-site

$15.25 - $21/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative Customer Support

Crown Packaging Corp. is seeking a Customer Service/Sales Support Representative to join their team in Louisville, Kentucky! About the Company. Crown Packaging Corp. is a leading provider of packaging solutions for businesses, delivering the supplies, equipment, and services that organizations require for their packing and shipping operations. Recognized as one of the largest and most respected packaging companies in North America, Crown Packaging supports thousands of businesses, including the world's top retailers and manufacturers. About the Role. As a Sales Support Representative, you will be the primary customer liaison, acting as point of contact during the full life-cycle order management process. This involves working with manufacturers, distribution centers, warehouses and transportation providers to facilitate product and information flow between our internal team and our customers to aid in the order process and resolve issues. This position is a frontline position which requires the utmost professionalism and positive attitude at all times. Essential Functions:

  • Collaboration with outside sales team to develop relationships with customers, vendors and internal partners.
  • Deliver excellent customer service to our customers at all times.
  • Assist customers with product selection based on their packaging needs.
  • Answer customer billing and service questions.
  • Communicate with vendors and internal departments to obtain product information, status of orders and to resolve issues.
  • Communicate with customers to gather information for order entry, quoting, and advising on order status.
  • Order entry, expediting, and proof of deliveries.
  • Receiving and processing inquiries, customer orders, changes and customer requests.
  • Provide customers with pricing and delivery information.
  • Review open order reports.
  • General office work, answering a multi-line phone system.

Requirements:

  • Self-starter who is capable of adapting quickly to a changing situation in a fast paced environment.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication skills including the ability to communicate with managers, co-workers, as well as all departments within the company.
  • Minimum of 2 years customer service experience.
  • Proficiency in MS Office products including Outlook, Excel and Word and ERP Systems (JDE preferred).
  • Basic knowledge of inventory management, purchasing, sourcing, accounts payable, accounts receivable and supply chain management.

Overall we are looking for an individual who works well with customers, internal partners and outside sales reps, with the ability to handle multiple tasks in a professional manner.

Crown Package logo

About Crown Package

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

1 - 10 Employees

Headquarters location

Greeneville, TN, US

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