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Customer Service Support Representative Jobs in Kentucky

Ichor Systems

Customer Service Support

Orlando, KY · On-site

$12.25 - $16.75/hr

Overview The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system.

Crown Packaging

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Customer Support Crown Packaging Corp. is seeking a Customer Service/Sales Support Representative to join their team in Louisville, Kentucky! About the Company. Crown ...

Avcend

Customer Support Representative

Louisville, KY · On-site

$17/hr

Provide appropriate customer service and an effortless experience to the caller. * Provide accurate information to the caller. * Process refills and schedule shipments for patients or providers.

Avcend

Customer Support Representative

Louisville, KY · On-site

$17/hr

Minimum 1 year of high-volume call center experience Strong communication and problem-solving skills Must type 35 WPM accurately Reliable transportation for onsite attendance Ability to maintain ...

Victra

Sales Support Rep Part-Time

Alexandria, KY · On-site

$18 - $24.75/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Maysville, KY · On-site

$15.50 - $21.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Victra

Sales Support Rep Part-Time

Shelbyville, KY · On-site

$17.75 - $24.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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Customer Service Support Representative information

See Kentucky salary details

$10

$16

$24

How much do customer service support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service support representative in Kentucky is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.17 per hour, depending on experience, location, and employer.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
What are popular job titles related to Customer Service Support Representative jobs in Kentucky? For Customer Service Support Representative jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Service Support Representative jobs in Kentucky look for? The top searched job categories for Customer Service Support Representative jobs in Kentucky are:
Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,676 per year, or $16.7 per hour.

Customer Service Support

Ichor Systems

Orlando, KY • On-site

$12.25 - $16.75/hr

Other

Posted 28 days ago

Ichor Systems rating

9.4

Company rating: 9.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

6th of 487 rated machine equipment manufacturers

Job description

Overview

The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.

Responsibilities:

  • Contact for Customer Inquiries, orders, and RMA request.
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with internal stakeholder to ensure order fulfillment
  • Provide exceptional customer service
  • Perform other administrative tasks as required

Requirements:

  • Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
  • Strong problem solving skills
  • Proficiency in data entry and management
  • Proficient in MS Office Suite, particularly MS Excel
  • Aptitude for understanding a wide array of part numbers and manufacturing processes 
  • Excellent communication and customer service skills both written and verbal
  • Strong attention to detail and accuracy
  • Ability to multi-task in a fast-paced, deadline-driven environment
  • High school diploma or equivalent

What Ichor Systems employees say

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