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Customer Service Support Representative Jobs in Kentucky

Helpware

Customer Service Representative Tier 2

Somerset, KY · On-site

$13.75 - $18.75/hr

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making.

Helpware

Customer Service Representative Tier 2

Danville, KY · On-site

$13.25 - $18/hr

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making.

Xcel Management Inc

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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All JobsCustomer Service Support Representative JobsCustomer Service Support Representative Jobs in Kentucky

Customer Service Support Representative information

See Kentucky salary details

$10

$16

$24

How much do customer service support representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service support representative in Kentucky is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.17 per hour, depending on experience, location, and employer.

What is a customer service support representative?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.

What are the key skills and qualifications needed to thrive as a customer service support representative?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a customer service support representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

Is remote customer service support representative a stressful job?

Remote customer service support representatives often face stress from handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, the level of stress varies depending on the employer, workload, and individual coping skills, with some roles offering flexible schedules and training to help manage stress.

What are popular job titles related to Customer Service Support Representative jobs in Kentucky?

For Customer Service Support Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Service Support Representative jobs in Kentucky look for?

The top searched job categories for Customer Service Support Representative jobs in Kentucky are:

Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,676 per year, or $16.7 per hour.

Customer Service Representative (SR)

Helpware Inc

Bowling Green, KY • On-site

$15/hr

Full-time

Posted 24 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: Kentucky, US | Work setup: Conditional remote | Schedule: Monday to Friday
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Benefits
  • $15 USD per hour.
  • Conditional Remote Work Setup
    • Work from home with onsite reporting required for business-critical needs, connectivity disruptions, training, or performance support.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience
  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • English (C1).

Skills & Responsibilities
  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

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