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Southwestern Controls

Be Seen First

Customer Service & Mechanical Support Representative

Dallas, TX · On-site

$50K - $60K/yr

Southwestern Controls is looking for a Customer Service & Technical Support Representative who can combine excellent customer service skills with technical problem-solving. In this role, you'll serve ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

Script Care LTD

Customer Support Representative

Beaumont, TX · On-site

$13.75 - $18.75/hr

This role requires the maintenance of exceptional professionalism and customer service standards ... The Customer Support Representative will report directly to the Customer Support Manager. KEY TASKS ...

98 Ventures

Customer Support Representative

Tulsa, OK · On-site

$15/hr

Customer Support Representative Overview The Customer Support Representative will be responsible ... Ability to adapt to resolve urgent customer service demands * High School Diploma required * Must ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires ... Resolve product / service questions / concerns ; determine cause and provide the best solution to ...

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How much do customer service support representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer service support representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
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Customer Service Support Representative jobs near you
Infographic showing various Customer Service Support Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Service & Mechanical Support Representative

Customer Service & Mechanical Support Representative

Southwestern Controls

Dallas, TX • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

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Job description

Be the Trusted Resource Our Customers Depend On

Are you a customer-focused professional who enjoys helping people solve problems? Do you have a mechanical aptitude or experience with pumps, pneumatics, fluid power, industrial equipment, or technical products?

Southwestern Controls is looking for a Customer Service & Technical Support Representative who can combine excellent customer service skills with technical problem-solving. In this role, you'll serve as a primary point of contact for customers, helping them find the right products, resolve issues, process orders, and ensure an outstanding customer experience from inquiry to delivery.

This position offers the opportunity to develop technical expertise while building customer relationships and provides a pathway into technical sales and outside sales opportunities as your career grows.

You'll support customers across our product lines found at:

  • Southwestern Controls
  • Air Pumps Online
  • Septic Sewage Pumps


What You'll Do

Customer Service & Relationship Management

  • Serve as a trusted resource for customers by providing prompt, professional, and friendly service.
  • Respond to customer inquiries regarding products, pricing, availability, lead times, and order status.
  • Build strong relationships with contractors, municipalities, industrial customers, dealers, and end users.
  • Follow up with customers to ensure issues are resolved and expectations are exceeded.
  • Communicate effectively with customers via phone, email, and in person.

Technical Product Support

  • Support product returns and warranty evaluations by documenting customer concerns and findings.

Order Processing & Coordination

  • Prepare customer quotations using current pricing and inventory information.
  • Enter and maintain sales orders, blanket orders, and release schedules within Profit21 (P21).
  • Process return material authorizations (RMAs).
  • Coordinate with vendors, warehouse personnel, and freight carriers to ensure timely order fulfillment.
  • Track orders and proactively communicate updates to customers.
  • Assist with invoicing and customer account inquiries.

Team & Operational Support

  • Support Territory Managers by assisting with quotations, order processing, and customer follow-up.
  • Review inventory, open orders, purchase orders, and customer reports.
  • Help resolve shipping, inventory, billing, and order-related issues.
  • Participate in inventory control activities, cycle counts, and warehouse support as needed.


What Makes You Successful

We're looking for someone who is:

  • Passionate about providing exceptional customer service.
  • A natural problem-solver who enjoys helping customers find solutions.
  • Comfortable learning mechanical products and applications.
  • Organized and detail-oriented.
  • Professional, dependable, and team-focused.
  • Eager to build long-term customer relationships.


Preferred Experience

Experience in one or more of the following areas is highly desirable:

  • Customer service in an industrial or mechanical environment
  • Data analysis
  • Pneumatics and fluid power
  • Industrial distribution
  • Mechanical equipment
  • Purchasing & Inventory Control
  • Maintenance, repair, or mechanical troubleshooting


Education & Qualifications

  • Associate degree, Bachelor's degree, technical training, military technical experience, or equivalent industry experience preferred.
  • 2+ years of customer service, technical support, inside sales, industrial distribution, or related experience preferred.
  • Strong computer skills and willingness to learn ERP systems such as Profit21.


Growth Opportunity

This role is ideal for someone who enjoys serving customers and wants to grow their technical knowledge. As you develop product expertise and customer relationships, there may be opportunities to advance into:

  • Customer Service Lead & Management


Why Join Southwestern Controls?

  • Stable, growing industrial distribution company

Company Description

Established in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.