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Customer Service Representative 3 Jobs (NOW HIRING)

AppleOne

Customer Service Rep III

Atlanta, GA

$18.76/hr

Qualifications: 8+ years Top 3 Skills Needed: Customer Service skills, troubleshooting skills and ... please contact your staffing representative who will reach out to our HR team. AppleOne ...

TriOptus LLC

Customer Service Rep - III

Denver, CO · On-site

$16.50 - $22.50/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC

$21.54/hr

Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing ...

TriOptus LLC

Customer Service Rep - III

Alpharetta, GA · On-site

$15.50 - $21.25/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

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Customer Service Representative 3 information

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$12

$19

$27

How much do customer service representative 3 jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative 3 in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What are Customer Service Representative 3s?

Customer Service Representative 3s are experienced professionals who handle complex customer inquiries, complaints, and service issues, often serving as escalation points within customer service teams. They typically possess advanced product knowledge, problem-solving skills, and may assist in training or mentoring junior representatives. Their role is essential for ensuring high-quality service, resolving difficult cases, and maintaining customer satisfaction. Depending on the company, they may also have additional responsibilities, such as process improvement or quality assurance.

How does a Customer Service Representative 3 typically collaborate with other departments to resolve complex customer issues?

As a Customer Service Representative 3, you often handle escalated or more complex customer inquiries that require coordination with other teams, such as technical support, billing, or product management. Effective communication and relationship-building skills are essential, as you may need to gather information, relay customer feedback, and advocate on behalf of the customer to ensure a swift resolution. Regular meetings or case discussions with colleagues from various departments are common, and your ability to bridge gaps between teams can significantly enhance the customer experience and streamline internal processes.

What is the difference between Customer Service Representative 3 vs Customer Service Representative 2?

AspectCustomer Service Representative 3Customer Service Representative 2
CredentialsHigh school diploma or equivalent; experience in customer service; possibly specialized trainingHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, or corporate offices; handling complex customer issuesCall centers, retail, or support desks; handling basic customer inquiries
Employer UsageUsed in industries like retail, telecom, and finance for experienced repsCommonly used for entry-level or less experienced customer service roles

The main difference between Customer Service Representative 3 and Customer Service Representative 2 lies in experience and complexity of tasks. Customer Service Representative 3 typically handles more complex issues, requires more experience, and may have specialized training, whereas Customer Service Representative 2 is often an entry-level role focused on basic customer inquiries.

What does a level 3 job mean?

A level 3 Customer Service Representative typically indicates an advanced position with greater responsibilities, such as handling complex customer issues, mentoring lower-level staff, or managing escalations. It often requires more experience, specialized skills, and sometimes additional certifications, reflecting a higher skill level within the customer service hierarchy.

What are the top 3 skills of a customer service agent?

A Customer Service Representative 3 needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Proficiency with customer service tools and a good understanding of company policies are also important for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 3, and why are they important?

To thrive as a Customer Service Representative 3, you need strong communication skills, advanced problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Exceptional interpersonal skills, patience, and resilience help you build rapport with customers and handle complex situations. These capabilities are crucial for resolving issues efficiently, maintaining customer satisfaction, and contributing to the company's reputation.

What are the top 3 professions?

The top professions vary by industry and region, but commonly include healthcare, technology, and business management roles. Customer Service Representatives often work alongside sales, administrative, and technical support positions, which are also in high demand across many sectors.

What other jobs can a Customer Service Representative do?

Customer Service Representatives can transition into roles such as sales associate, account coordinator, call center supervisor, or client support specialist, leveraging their communication and problem-solving skills. They may also pursue positions in administrative support, technical support, or training roles, often requiring familiarity with customer management software and good interpersonal skills.
What cities are hiring for Customer Service Representative 3 jobs? Cities with the most Customer Service Representative 3 job openings:
Who are the top companies hiring for Customer Service Representative 3 jobs? The top employers for Customer Service Representative 3 jobs are:
What states have the most Customer Service Representative 3 jobs? States with the most job openings for Customer Service Representative 3 jobs include:
What are popular job titles related to Customer Service Representative 3 jobs? For Customer Service Representative 3 jobs, the most frequently searched job titles are:
Customer Service Representative 3 jobs near you
Infographic showing various Customer Service Representative 3 job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.

Customer Service Rep III- Accounts Recievable

XPEL

San Antonio, TX • On-site

$14.50 - $19.75/hr

Other

Posted 10 days ago

Job description

Customer Service Representative III

The Customer Service Representative III is responsible for creating a positive customer experience within the respective responsibilities of collections, in/out bound phone support, warranty, order management, referrals, accounts receivable and dealership support.

Core Duties

The Customer Service Representative III will perform the duties below as applicable and on the basis of business needs.

Accounts Receivable
  • Perform detailed reconciliation of customer accounts, identifying discrepancies and ensuring ledger accuracy.
  • Research and resolve unapplied, misapplied, or missing payments across ERP and supporting systems.
  • Investigate and correct accounting-related issues impacting customer balances, invoices, and statements.
  • Serve as a subject matter expert for AR inquiries, supporting both internal teams and external customers.
  • Deliver white-glove service, ensuring clear communication and high-quality resolution of complex issues.
  • Act as a triage point for inbound AR and billing-related cases, prioritizing and routing work to appropriate teams.
  • Ensure accurate and timely application of payments in alignment with company policies.
  • Maintain thorough documentation of research, adjustments, and resolutions within CRM and ERP systems.
  • Identify trends and recurring issues in account discrepancies and recommend process improvements.
  • Support continuous improvement initiatives related to AR workflows, data accuracy, and customer experience.
  • Monitor aging reports and prioritize collection efforts based on risk and delinquency.
  • Maintain positive, professional relationships with customers while addressing past-due balances.
  • Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
  • Provide input on credit risk and customer financial health as needed.
  • Track and report on key metrics such as DSO, past-due balances, and collection effectiveness.
Collections
  • Proactively manage a portfolio of customer accounts with overdue balances across multiple regions.
  • Execute outbound collection efforts via email, phone, and customer portals to secure timely payment.
  • Monitor aging reports and prioritize collection efforts based on risk and delinquency.
  • Negotiate payment plans when appropriate and monitor adherence to agreed terms.
  • Identify trends, root causes of delinquency, and opportunities to improve collection processes.
  • Support continuous improvement initiatives related to global collections, tooling, and compliance.
  • Escalate high-risk or severely delinquent accounts according to internal policy.
  • Maintain positive, professional relationships with customers while addressing past-due balances.
  • Investigate and resolve billing disputes in collaboration with Billing, Finance, and Customer Operations teams.
  • Serve as a point of contact for customer inquiries related to invoices, payments, and account status.
  • Partner with Finance and Accounting teams to ensure payment application accuracy and reporting alignment.
Technical Support
  • Triage tickets and tasks to specific pipelines and teams within our various systems
  • Help customer service Management with complex tasks
  • Participation in urgent communications with the sales team to ensure best in class service for our customers.
Inbound Telephone Support when needed
  • Answer inbound calls to the Company's main support line and take appropriate action based on the type of call, including:
  • Answering basic questions about the company's operation, product, services
  • Entering, changing, or checking on the status of orders using NetSuite ERP software
  • Tracking and escalating support calls to the appropriate department or personnel
  • Researching customer account issues
  • Screening and forwarding phone calls to XPEL employees
  • Logging all in-bound calls in to NetSuite
General
  • Lead by example and train new CSR Level 1 and Level 2
  • Train new hires and new team members to CSR Level 1 and Level 2.
  • Assist with payment plan processing every Friday and every 1st and 15th of the month.
  • Assist with daily pending billings reports by subsidiary.
  • Other duties as assigned.
Basic Qualifications
  • High School Diploma
  • 4 years of high-level customer and technical support experience
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
  • Ability to communicate professionally and effectively
  • Excellent phone presence with high level of interpersonal, and organizational skills
  • Demonstrates a sense of urgency and timeliness to meet customer service call demand
Desired Qualifications
  • Experience providing support through live chats and email preferred
  • Previous collections experience preferred.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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