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Customer Service Representative 3 Jobs (NOW HIRING)

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC

$21.54/hr

Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing ...

Melwood, Inc.

CUSTOMER SERV REP III (DA)

Washington, DC · On-site

$21.54/hr

The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity. Schedule Monday - Friday 7:30 a.m. - 4:00 p.m. The pay rate is $21.54 per hour. * Provide ...

Elevance Health

Agency Service Rep III

Houston, TX · On-site

$15.25 - $20.75/hr

Agency Service Rep III Agency Service Representative III (Onsite) - Bilingual Spanish Shift: Monday ... Experience working in a customer-facing and/or high-volume service environment (in-person and/or ...

Elevance Health

Agency Service Rep III

Houston, TX · On-site

$16.50 - $22.50/hr

Agency Service Representative III (Onsite) - Bilingual Spanish Shift: Monday-Friday; 8am to 5pm CT ... Experience working in a customer-facing and/or high-volume service environment (in-person and/or ...

Northern Light Health

Patient Service Rep III

Bangor, ME · On-site

$18.25 - $24.15/hr

The Patient Service Representative III is a supporting position and is responsible for a variety of ... Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff ...

lynden

Customer Service Representative

Juneau, AK

$17 - $23/hr

Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: * Competent on all duties including, but not limited to ...

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Customer Service Representative 3 information

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How much do customer service representative 3 jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service representative 3 in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What are Customer Service Representative 3s?

Customer Service Representative 3s are experienced professionals who handle complex customer inquiries, complaints, and service issues, often serving as escalation points within customer service teams. They typically possess advanced product knowledge, problem-solving skills, and may assist in training or mentoring junior representatives. Their role is essential for ensuring high-quality service, resolving difficult cases, and maintaining customer satisfaction. Depending on the company, they may also have additional responsibilities, such as process improvement or quality assurance.

How does a Customer Service Representative 3 typically collaborate with other departments to resolve complex customer issues?

As a Customer Service Representative 3, you often handle escalated or more complex customer inquiries that require coordination with other teams, such as technical support, billing, or product management. Effective communication and relationship-building skills are essential, as you may need to gather information, relay customer feedback, and advocate on behalf of the customer to ensure a swift resolution. Regular meetings or case discussions with colleagues from various departments are common, and your ability to bridge gaps between teams can significantly enhance the customer experience and streamline internal processes.

What is the difference between Customer Service Representative 3 vs Customer Service Representative 2?

AspectCustomer Service Representative 3Customer Service Representative 2
CredentialsHigh school diploma or equivalent; experience in customer service; possibly specialized trainingHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, or corporate offices; handling complex customer issuesCall centers, retail, or support desks; handling basic customer inquiries
Employer UsageUsed in industries like retail, telecom, and finance for experienced repsCommonly used for entry-level or less experienced customer service roles

The main difference between Customer Service Representative 3 and Customer Service Representative 2 lies in experience and complexity of tasks. Customer Service Representative 3 typically handles more complex issues, requires more experience, and may have specialized training, whereas Customer Service Representative 2 is often an entry-level role focused on basic customer inquiries.

What is the job description of a CSR 3?

A Customer Service Representative 3 (CSR 3) typically handles complex customer inquiries, resolves escalated issues, and provides advanced support to ensure customer satisfaction. They often utilize customer relationship management (CRM) tools, follow company policies, and may mentor lower-level representatives. The role requires strong communication skills, problem-solving abilities, and experience in customer service environments.

What does a level 3 job mean?

A level 3 Customer Service Representative typically indicates an advanced position with greater responsibilities, such as handling complex customer issues, mentoring lower-level staff, and requiring more experience or specialized skills. It often involves working independently and may require familiarity with specific tools or systems used in customer support.

What are the top 3 skills of a customer service agent?

A Customer Service Representative 3 needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Additionally, familiarity with customer service tools and a good understanding of company policies are important for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative 3, and why are they important?

To thrive as a Customer Service Representative 3, you need strong communication skills, advanced problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Exceptional interpersonal skills, patience, and resilience help you build rapport with customers and handle complex situations. These capabilities are crucial for resolving issues efficiently, maintaining customer satisfaction, and contributing to the company's reputation.

What are the three types of customer jobs?

Customer Service Representatives typically handle three types of customer jobs: inbound support, where they respond to customer inquiries; outbound support, involving follow-up or sales calls; and technical support, assisting with product or service issues. These roles often require strong communication skills and familiarity with customer management tools.
What cities are hiring for Customer Service Representative 3 jobs? Cities with the most Customer Service Representative 3 job openings:
Who are the top companies hiring for Customer Service Representative 3 jobs? The top employers for Customer Service Representative 3 jobs are:
What states have the most Customer Service Representative 3 jobs? States with the most job openings for Customer Service Representative 3 jobs include:
What are popular job titles related to Customer Service Representative 3 jobs? For Customer Service Representative 3 jobs, the most frequently searched job titles are:
Customer Service Representative 3 jobs near you
Infographic showing various Customer Service Representative 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,640 per year, or $19.1 per hour.
CUSTOMER SERV REP III (DA)

CUSTOMER SERV REP III (DA)

Melwood

Washington, DC

$21.54/hr

Full-time

Re-posted 22 days ago

Job description

THIS POSITION IS SET ASIDE FOR A PERSON WITH A DISABILITY. Proof of disability is required prior to interviewing.


Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity.

Schedule Monday - Friday 7:30 a.m. - 4:00 p.m.

The pay rate is $21.54 per hour.

JOB DESCRIPTION:

  • Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists.
  • Respond to inquiries concerning bulk sales procedures over the phone and through email.
  • Send correspondence to existing customers notifying them of new, upcoming products.
  • Work closely with the BEP Marketing management team to get approval for all bulk sales.
  • Manually enter all bulk sales into BEN Oracle software.
  • Create shipments in UPS and create shipping labels to be used on all bulk packages.
  • Correspond with customers concerning the status of orders and UPS tracking information.
  • Maintain electronic and physical records of all customer profiles and orders.
  • Verify contents of bulk orders and assist in packaging when needed.
  • Perform address verification on all credit cards and manually charge credit cards using a Verifone credit card machine. Monitor wire transfer payments.
  • Contact the UPS and the United States Postal Service concerning misrouted or lost packages.
  • Completes a weekly/monthly report with the status of all orders to BEP Staff.
  • Be familiar with the Currency Reader Program and act as a backup when needed
  • Assists in the Packaging Work Center when needed
  • Ensures the office is kept clean and orderly
  • Other duties as assigned

EDUCATION and/or EXPERIENCE:

  • High School graduate
  • Minimum of 35 WPM typing skills
  • Must have computer experience
  • Good communication skills
  • Excellent customer service skills
  • A minimum of one-year experience in a related field
  • SUBSTITUTION: An equivalent of education and experience that demonstrates one’s general knowledge, reasoning, verbal and numerical skills

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.

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