Customer Services Representative Jobs in Indiana

The Financial Services Representative (FSR)is responsible fordriving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.

Compensation

$17-$20 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.

Why Join World:

• Strong growthopportunities- Many of our leaders, including executives, started in this role

• Promote-from-within culture-A large percentageof team members advance into leadership roles

• Performance-based earnings- Bonus opportunities tied to branch results

• Comprehensive benefits for all stages of life- Including major medical, dental, vision, life insurance, long-term disability, and free mental health support

• Retirement and time off- 401(k) with company match, paid holidays, and vacation time

• Community focus- Paid volunteer time and a strong commitment to giving back

• Work-life balance- Predictableschedules with a focus on time outside of work

About World Finance:

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

• Drive and close loan sales by taking applications, explaining terms, and asking for the business

• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment

• Manage delinquent accounts by securing payments and setting payment arrangements

• Contact approved, pending, and former borrowers to drive loan volume andidentifyopportunities foradditionalfinancial products and services

• Prepare individual tax returns, gather and review required documentation, andassistcustomers with tax-related questions in compliance with company policies and applicable regulations

• Assistcustomers in person with loan applications, tax preparation services, payments, account questions, and issue resolution

• Process payments, account updates, tax-related documentation, and document all activity in company systems

• Maintainaccurateand compliant records, includingtimelycredit denial letters andrequiredtax documentation

• Handle and balance cash, and complete required bank runs to deliver deposits

• Follow company policies, procedures, and regulatory requirements

• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements:

• High school diploma or equivalent

• Valid driver's license, reliable transportation, and current insurance

• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation

• Ability to obtain required insurance licensing

Experience & Skills:

• Experience in sales, customer service, collections, or account managementwith measurable results

• Proven ability to handlehigh-volume calls and difficult customer conversations

• Track recordof meeting or exceedinggoals in a fast-paced environment

• Strong communication, problem-solving, and organizational skills

• Basic computer skillswithaccurateand consistentdata entry

Preferred Backgrounds:

Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesispreferred.

Physical and Environmental Requirements:

• Officebased role with standard lighting and noise levels

• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may berequiredbased on business needs

• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

• Occasional light lifting, pushing, or pulling of office materials (generally upto 30 pounds)

• Ability to perform computer work, handle documents, and communicate information effectively

• Fastpaced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

• Mayassistwith general office upkeep tomaintaina professional environment

• Occasional local travel tooffsitelocationsand banksasrequiredfor business purposes

Disclaimers:
World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilitiesin accordance withthe Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.

Please note that this job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities that arerequired ofthe employee. The employer reserves the right tomodify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.